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Tag : rj friedlander

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5 Tips for Increasing Guest Satisfaction Survey Conversion Rates

December 10, 2015

by RJ Friedlander These days, hotel guests are inundated with requests to complete online surveys and it’s not easy to get high participation rates....

Six Guidelines for Managing Guest Conflict and Preventing Bad Online Reviews

June 23, 2015

By RJ Friedlander Dealing with guest conflict is one the hardest things employees face in the service industry. If poorly managed, an on-property complaint...

4 Myths Related to Guest Feedback

April 23, 2015

By RJ FriedlanderTripAdvisor's recent TripBarometer Report showed that 60% of hoteliers surveyed were planning on investing more in online reputation...

Guest Survey Management 101 - Part Two

March 18, 2015

By RJ Friedlander Many forward-thinking hoteliers have already realized the importance of customer feedback in creating a more positive guest experience to...

Post-Stay Survey Management 101 - Part One

March 5, 2015

By RJ Friedlander The majority of hotels have been using some form of guest survey for years, but recently a shift has been happening in the way that hotels...

Secrets of Success from Singapore’s #1 Hotel on TripAdvisor

March 3, 2015

When your hotel is located in one of the world's top cities for tourism, how do you stand out from the hundreds of other properties to earn - and keep - the...

Trends That Will Boost your Hotel Marketing in 2015

February 9, 2015

By RJ Friedlander At the beginning of every year, many experts offer their list of industry forecasts for the year ahead. Some turn out to be highly accurate,...

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