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Tag : personalization

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Booking Engine Personalization to Adapt to the Experience Economy

April 10, 2019

By Larry Mogelonsky, MBA, P. Eng. ( So much talk is made nowadays about the experience economy and how this affects the personalization of...

Merchandizing Romantic Getaways

February 6, 2019

By Larry Mogelonsky, MBA, P. Eng. ( As we slide into February, the traditional low occupancy winter blues for hotels (outside of the sun...

Going Beyond Transactions: ‘Conversational Commerce’ and Its Impact on the Travel and Hospitality Industry

February 6, 2019

Coined by Uber’s Chris Messina, consumer demand for digital-centric interactions with hotel and travel brands is on the rise By Alan E. Young, Puzzle...

The New Era of Personalization: The Hyperconnected Guest Experience

February 5, 2019

By Jos Schaap CEO and Founder – StayNTouch With the onset of 2019, we’ve stumbled upon a rather interesting (albeit, integral) crossroads in the...

2019 Hotel Trends: The Power of Personalization and Building Personal Connections

January 23, 2019

By Benoit Jolin January 2019 What happened to brand loyalty? Today’s consumers have been trained to research products and prices, read reviews and make...

Concilio Labs and The Rainmaker Group Announce New Technology Partnership

June 7, 2018

Washington, DC (June 7, 2018) – Concilio Labs and The Rainmaker Group today announced a new technology partnership to deliver more actionable and...

Why Digital Messaging is the Top Key to Loyalty for Travel Brands

June 28, 2016

To earn customers' brand loyalty, even the largest global travel brands are willing to spend big. Case in point: Hilton ponied up an estimated $100,000 or...

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