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Merchandizing Romantic Getaways
February 6, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
As we slide into February, the traditional low occupancy winter blues for hotels (outside of the sun...
Going Beyond Transactions: ‘Conversational Commerce’ and Its Impact on the Travel and Hospitality Industry
Coined by Uber’s Chris Messina, consumer demand for digital-centric interactions with hotel and travel brands is on the rise
By Alan E. Young, Puzzle...
The New Era of Personalization: The Hyperconnected Guest Experience
February 5, 2019
By Jos Schaap
CEO and Founder – StayNTouch
With the onset of 2019, we’ve stumbled upon a rather interesting (albeit, integral) crossroads in the...
2019 Hotel Trends: The Power of Personalization and Building Personal Connections
January 23, 2019
By Benoit Jolin
What happened to brand loyalty? Today’s consumers have been trained to research products and prices, read reviews and make...
Concilio Labs and The Rainmaker Group Announce New Technology Partnership
June 7, 2018
Washington, DC (June 7, 2018) – Concilio Labs and The Rainmaker Group today announced a new technology partnership to deliver more actionable and...
Why Digital Messaging is the Top Key to Loyalty for Travel Brands
June 28, 2016
To earn customers' brand loyalty, even the largest global travel brands are willing to spend big. Case in point: Hilton ponied up an estimated $100,000 or...