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“Enjoy Your Stay—and Have You Downloaded Our App?”
July 12, 2017
COSTA MESA, Calif., July 13, 2017 -- Mobile apps are becoming as central to the hotel guest experience as soft pillows, extra towels and a...
Visitors Spend More in Cities They Love, J.D. Power Study Finds
October 20, 2016
Las Vegas, Austin, Orlando, New York, Columbus Top-Ranked U.S. Destinations in Their Regions
COSTA MESA, Calif.: 19 Oct. 2016 — Just as people in...
Multi-Brand Hotels Earn Highest Loyalty/Rewards Program Satisfaction in J.D. Power Report
April 11, 2016
COSTA MESA, Calif., April 11, 2016 -- As the competition among hotel loyalty/rewards programs continues to heat up, hotel chains having multiple brands,...
Millennials: Not as Fickle or Anti-Establishment as You Think, According to J.D. Power Report
March 29, 2016
Report on Millennial Generation Captures Data from More Than 600,000 Survey Respondents across 15 Different Industries
WESTLAKE, Calif.: 29 March 2016 —...
J.D. Power: Marriott’s Focus on Consistency May Boost Starwood Brands
November 19, 2015
By Rick Garlick, Ph.D., Global Travel and Hospitality
Practice Lead for J.D. Power
Marriott's acquisition of Starwood offers a number of interesting...
Hotel Guest Satisfaction Reaches All-Time High; Incidence of Problems Hits Record Low
July 15, 2015
The Ritz-Carlton; Omni Hotels & Resorts; Hyatt Place; Drury Hotels; Wingate by Wyndham; Microtel Inn & Suites by Wyndham; Homewood Suites by Hilton; and...
Hotel Loyalty and Reward Program Features and Benefits Prove Key to Member Satisfaction
April 8, 2015
Regardless of the Number of Hotel Brand LocationsDelta Privilege and Hilton HHonors Rank Highest in a Tie in Overall Customer Satisfaction with Hotel...
Study Shows Hotel Satisfaction Reaches Record High; Gen Y More Critical But Perhaps Not Less Loyal
July 16, 2014
WESTLAKE VILLAGE, Calif., July 16, 2014 -- Hotel guest satisfaction has reached its highest level since J.D. Power revised its methodology in 2006, according...
After Two Years of Declines, Hotel Guest Satisfaction Increases to a 7 Year High J.D. Power Reports
July 24, 2013
The Ritz-Carlton; Kimpton Hotels; Hyatt Place; Holiday Inn; Drury Hotels; Microtel Inn & Suites by Wyndham; Homewood Suites and TownePlace Suites Each Rank...