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Tag : jana love

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September 11, 2018

By Jana Love Let's get knee deep into the fundamentals of the Sales Process. This new blog series will take the components of the sales process a little...

Are You Really Customer Centric?

July 5, 2018

By Jana Love Recently, I personally had a not even close to satisfying customer service experience at a place where they boast they...

Round 3: Your Customer Service Questions Answered

June 26, 2018

by Katie Scheer Here we go again!  Thrilled to bring you the third in this popular series. This time we are focusing just on customer service...

Sleek, Fresh, and Improved = ProSolutions

June 13, 2018

By Jana Love Hey, check out what’s “new” with ProSolutions!  Over the course of 2 years (much longer than we thought), we have...

Green Is the New Black

March 7, 2018

By Katie Scheer Hotels- this one's for you! In 2017, we asked >2,500 hotels what they are doing to "go green." So we have good info for...

5 Hospitality Trends to Keep an Eye on in 2018

February 8, 2018

By Jana Love Where did January go? Are you still focused on your New Year's resolutions? Looking back through the rear view mirror (if you will)...

The ProSo Method to Achieving Service “Wows”

October 9, 2017

By Jana Love In the hospitality industry "wow factor" is a phrase not only used, but something the industry strives to achieve in the service they...

3 Steps to Positive and Memorable Customer Interactions

September 8, 2017

By Jana Love Our world is built around speed, and because of this, any amount of waiting seems like a complete waste of time and an enormous frustration. We...

Two-Minute Tune-Up: Don’t Keep Your Customer Guessing What’s Next

June 9, 2017

By Jana Love We often talk about customer loyalty, the importance of how to get there, and how to successfully maintain the relationship. This Two-Minute...

Questioning Skills: Learn How to Work Smarter, Not Harder

May 16, 2017

by Jana Love Not all questions are created equal. Learning how and when to utilize different types of questions and questioning techniques will mean...

Would You Buy From You?

March 15, 2017

By Jana Love I challenge all of you sales people out there to answer one question ~ honestly. Would you buy from you? Consider all you bring to...

Customer Service Tip: A Positive Response Formula

December 5, 2016

By Jana Love When handling a customer inquiry, it's our response that can often make or break a customer's experience or...

Arnold Palmer ~ A Life Well Played

October 21, 2016

By Jana Love From someone that spent 19 years as Arnold Palmer's neighbor from October to April each year, his passing hit me hard. Most of us...

5 Ways to Make Customers Feel Good

July 15, 2016

By Katie Scheer The factor that has the highest impact on the impression of a buying experience is how the customer feels they are being treated....

Say This, Not That: Assumptive Close

June 9, 2016

By Jana Love Sales is all about leading the prospective buyer to making the decision to buy your product through exploratory understanding of their...

10 Targeted Ways to Help Your Customers Fall in Love with Your Business

May 20, 2016

By Jana Love How do you make your customers fall in love with your business? A crucial part of any business is building and nurturing the relationship....

Customer Service: Say This, Not That

April 6, 2016

By Jana Love In an economy where the customer is becoming increasingly more demanding and competition is all around you, what can you do to stand out and give...

Attitude is Everything

March 16, 2016

By Jana Love Everyone has good days and not so good days, right? It's when the not so good days start to pile up that we need to remind...

Great Service Isn’t Rocket Science

June 23, 2015

By Jana Love I personally enjoyed our blog last week because the outcome was a GREAT customer service experience, where the associates went over and above to...

Another Take on Hospitality Trends for 2015

June 10, 2015

By Jana Love What are Millennials? According to, Wikipedia, Millennials (also known as the Millennial Generation or Generation Y) are the demographic cohort...

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