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The Value of Teamwork in Service
October 31, 2018
By Stuart Pallister
How does one of the top restaurants in the world approach teamwork in service? Two EHL lecturers have just spent several days at...
How to Make Hotels More Human
July 30, 2018
By Dean Minett
Isn’t it strange that technology designed to bring people together could have the opposite effect? As smartphones and tablets have become...
Does Your Hotel Have a Policy on Piercings?
April 11, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
Just over a year ago on Hotel-Online, I wrote about the need to put in definite terms what your hotel...
How Hospitality Companies Lose Good, Promising Talent – And For All the Wrong Reasons
October 26, 2017
By Gary Hernbroth
When you don’t read the signs, you lose good people
I often wonder how some so-called business leaders get to be where they are,...