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Tag : guest services

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Update Your 800 Message on Hold to Encourage Direct Bookings and Cross-Sell

June 20, 2018

by Doug Kennedy  On many levels, marketing in the hotel industry has advanced rapidly, yet at most hotels and brands, the “message on...

Learn How to Upgrade Guest Satisfaction and Operational Excellence With ALICE at HITEC 2018

June 18, 2018

ALICE, the hospitality industry’s leading operations platform, will showcase its product portfolio of six hotel management and guest engagement products...

All Guest Services Staff Should Love Guests’ “Buts”

May 14, 2018

By Doug Kennedy Each month I get to travel the world and present 6 – 8 training workshops, many of which are for frontline staff.  It is a career I...

How a Small Guest Services Team Delivers Five-Star Service

January 10, 2018

Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE’s concierge...

Intelity Continues Strong Growth Trajectory with New Customers in 2017

October 24, 2017

Millennial travel is contributing to the demand for Intelity’s technologies [Orlando, Fla.  – October 24, 2017] —Intelity, the creator...

As Business Centers Remain Required - Space Savings Technologies Provide Innovative Solutions

October 18, 2017

October 18, 2017 – New York, NY – What is the current status of the Hotel business Center? “It’s evolving,” says Steve Blidner...

Budget Season Has Arrived: Be Smart- Spend Wisely- And Choose Your Business Center Provider Carefully!

September 19, 2017

September 19, 2017 – New York, NY – The hospitality industry’s offering for Business Centers is changing rapidly.  “Let's face...

E20X at HITEC - Toronto Selects iPalapa To Pitch Their Flagship Solution, iPoolside

June 19, 2017

iPalapa’s iPoolside is a mobile, interactive service platform that enables resorts and  guests to reserve and manage cabanas, umbrellas, pool...

Paséa Hotel & Spa Leverages GoConcierge to Provide Fast, Personalized Service

June 19, 2017

Newest Version of GoConcierge Helps Enhance Guest Satisfaction    HUNTINGTON BEACH, CALIF.—June 19, 2017—At the busy 250-room...

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