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Tag : guest service

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Why You Are a Difficult Hospitality Employee

March 19, 2019

By Don Kermath It’s true, you are someone’s difficult person. As hospitality workers we find some guests to be exceptionally difficult. However,...

Humans and AI: How to Improve Guest Services in a New Collaborative Way

March 14, 2019

By Raj Singh It's commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their...

The Great Connector: The Hotel Mobile App

February 21, 2019

By David Millili, CEO of Runtriz The era of engagement.  The digital age. Social media revolution. A lot of terms describe the time we’re living...

Runtriz and Glympse Join Forces to Offer Smart Shuttle Tracking for Hotels and Guests

December 6, 2018

Partnership delivers a seamless solution to help guests connect with their complimentary ride and keeps hotel staff informed LOS ANGELES, CA (December 6,...

Sense of Place Has a Human Side

October 24, 2018

By Larry Mogelonsky, MBA, P. Eng. ( Too often when we refer to the concept of a ‘sense of place’, our thoughts tend to drift...

How Technological Accountability Can Boost Guest Service

October 24, 2018

By Jos Schaap CEO and Founder StayNTouch Ask any leader — regardless of industry — what they believe is the key to driving customer experience and...

Why Asset Managers and Owners Should View Hotel Maintenance as a Revenue Opportunity

September 24, 2018

By Mike Benjamin Hotel Preventive Maintenance (PM) has long been viewed as a necessary hotel engineering function and best practice. Most owners assume...

Why Can’t We All Just Get Along? The Future of Hotel Technology Integrations & APIs

June 5, 2018

By Jos Schaap CEO and Founder - StayNTouch “A picture is worth a thousand words. An interface is worth a thousand pictures.” Ben Shneiderman,...

How Self-Service Is Replacing Traditional Guest Service In The Ideal Guest Experience

April 3, 2018

By Jos Schaap CEO and Founder - StayNTouch Traditionally, the guest experience with a hotel is defined by their interaction(s) with hotel staff, the upkeep...

TRACK/ and Doug Kennedy Announce Upcoming Webinar for March 13

February 27, 2018

Cottage Grove, Minn.- As part of its ongoing commitment to education and training, TRACK Hospitality Software and are pleased to announce...

Hotel Guests’ Most Common Complaints and How to Prevent Them

February 21, 2018

People who travel often know that hotel service isn't always as seamless as they've grown to expect. Furthermore, people who do travel a lot tend to...

Get Your Hotel Operations Team Onboard The Tricycle of Guest Service

February 14, 2018

By Doug Kennedy As hospitality industry trainers know, using symbols and models can help trainees grasp abstract concepts and make seemingly-complex paradigms...

Groundbreaking rGuest Stay PMS Solution Adds Facial Recognition for More Efficient Guest Service

January 31, 2018

Cloud-based Property Management System Leads in Innovation ALPHARETTA, GA. — January 31, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global...

The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart

January 17, 2018

By Doug Kennedy As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month.  Although I have...

Amsterdam Manor Beach Resort Improves Staff Communication by Over 60%

November 28, 2017

Aruba’s Amsterdam Manor Beach Resort, which implemented ALICE’s full suite of hospitality technology products in August of this year, can already...

Hospitality Financial Leadership - The Third Pillar

September 25, 2017

By David Lund In the hotel business, there are three pillars: the guests, the colleagues and the money. They are not equal. They are not equal because we...

Cetis Insights: How Valuable are Your Guest Room Phones?

September 13, 2017

Discover new guest service key revenues with local and national food-delivery service partnerships. USA Today reports that traditional room service is...

How to Turn Your Hotel Guests Into Brand Ambassadors

September 13, 2017

By Kacey Bradley Whether you're running the world's most successful business or one that's just starting out, you're going to have one...

Love and The New Age of Service

December 1, 2015

By Steven Ferry Much attention has been placed by training departments of luxury hotels and resorts on bringing new hires up to the required standard of...

Cultural Inspiration on Service

June 26, 2014

By Roberta Nedry Aloha! Kia Ora! Hey y'all! Bienvenidos! Bienvenue! Saa wee da ka or Saa wee da krap! Welcome! What happens when these words of greeting...

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