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Tag : guest satisfaction

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Cloud5 Communications Installs HSIA Network for Marriott Fairfield Inn & Suites Rancho Cordova

March 20, 2019

New Internet Solution Enhances Guest Experience and Meets Brand Standards CHICAGO (March 20) – Cloud5 Communications, the leading communications...

New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay

February 5, 2019

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors...

2019 Hotel Trends: The Power of Personalization and Building Personal Connections

January 23, 2019

By Benoit Jolin January 2019 What happened to brand loyalty? Today’s consumers have been trained to research products and prices, read reviews and make...

How Does Your Restaurant Account for Allergies

October 3, 2018

By Larry Mogelonsky, MBA, P. Eng. ( Food allergies are not only commonplace nowadays but continue to become more prevalent, particularly in...

Intelity Helping Hotels Boost Guest Satisfaction Scores With Its ICEapp and ICEbedside Tablets

August 1, 2018

Study shows hotels adding mobile tablets to guestrooms can boost satisfaction by 47 points and those featuring a mobile app can drive approval ratings by 58...

Nordic Choice Hotels Gives ALICE Insight to Their Particular Brand of Scandinavian Innovation

July 30, 2018

Nordic Choice Hotels, one of the largest hotel groups in Scandinavia, has pioneered innovation in multiple fields as a way to optimize service delivery across...

Hoteliers Guide to Finding and Eliminating Bedbugs

June 21, 2018

by Raymond Web Managing a hotel is a huge task and comprises of numerous activities. There can be many instances where you may hit the panic button —...

You Want to Enhance the Guest Experience - So How Do You Know What’s Wrong With It

June 19, 2018

By Pierre Boettner, CEO, hospitalityPulse Enhancing the guest experience seems to be on every hotel executive’s mind these days. There isn’t a...

Routier Helps Hotels Provide Real-Time Solutions for Real-Time Issues So That They Don’t Become Permanent Problems

June 7, 2018

Innovative new technology empowers hotels to resolve issues quickly before guests share their complaints with the world New York, June 7, 2018 –...

There’s Hidden Money in Your Operation - and It Is Affecting Your Guest’s Satisfaction Too!

February 15, 2018

By Pierre Boettner CEO and Founder hospitalityPulse I remember when I started my career in the early 90’s. As the Sales & Marketing Manager for... Joins OPMA, Together Sparking New Conversations in Travel Marketing

February 14, 2018

Advocacy platform pairs with Onsite Rental Management Association to foster education and partnerships in the diverse vacation rental market ORLANDO, FL...

OfferCraft and Agilysys Announce Strategic Partnership Helping Customers Use Artificial Intelligence to Optimize Marketing Offers and Revenue

January 29, 2018

Solutions from OfferCraft Integrate with Agilysys POS and PMS Products ALPHARETTA, GA and LAS VEGAS, NV — January 29, 2018 — Agilysys, Inc....

hospitalityPulse Launches eBook to Help Hoteliers Make A Lot More Money

January 24, 2018

Hotel technology innovator introduces breakthrough best practices every hotelier needs to know to drive direct bookings, monetize features, be more competitive...

How a Small Guest Services Team Delivers Five-Star Service

January 10, 2018

Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE’s concierge...

FCS Computer Systems Raises Bar on Hotel Housekeeping Efficiency with Release of FCS Housekeeping V3.1

September 26, 2017

Industry leading housekeeping solution now available with enhanced features that further streamline staff efficiency while reducing operational costs....

If You Don’t Give Guests What They Want They’ll Go Elsewhere

September 11, 2017

How Hoteliers Can Increase Revenue & Satisfaction by Giving Guests What They Want When They Want It By Pierre Boettner The hotel shopping model is...

Local Measure Helps Canada’s Group Germain Hotels Double Guest Interaction, Personalize Service, and Cut Response Rates During Stays

July 18, 2017

Engaging Guests Directly at More than a Dozen Luxury Hotels Via Local Measure’s Social Intelligence Platform New York and Montreal – July 18, 2017...

UniFocus Survey Shows Correlation Between Employee Engagement and Guest Satisfaction

July 11, 2017

Best Western Hotels & Resorts Partners with UniFocus to Learn Key Finding DALLAS – July 11, 2017 – Best Western Hotels & Resorts has...

Callaway Gardens Implements Guestware

May 12, 2017

Seattle, WA – Guestware, the hotel industry’s most comprehensive and flexible Guest Experience Management software, has announced that Callaway...

Hotel Guest Satisfaction Plateaus as “Perks” Become Standard Expectations, J.D. Power Study Finds

July 13, 2016

COSTA MESA, Calif.: 13 July 2016 — As hotel guests increasingly come to expect amenities that used to be special perks, such as free Wi-Fi, complimentary...

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