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Cloud5 Communications Installs HSIA Network for Marriott Fairfield Inn & Suites Rancho Cordova
March 20, 2019
New Internet Solution Enhances Guest Experience and Meets Brand Standards
CHICAGO (March 20) – Cloud5 Communications, the leading communications...
New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay
February 5, 2019
ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors...
2019 Hotel Trends: The Power of Personalization and Building Personal Connections
January 23, 2019
By Benoit Jolin
What happened to brand loyalty? Today’s consumers have been trained to research products and prices, read reviews and make...
How Does Your Restaurant Account for Allergies
October 3, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
Food allergies are not only commonplace nowadays but continue to become more prevalent, particularly in...
Intelity Helping Hotels Boost Guest Satisfaction Scores With Its ICEapp and ICEbedside Tablets
August 1, 2018
Study shows hotels adding mobile tablets to guestrooms can boost satisfaction by 47 points and those featuring a mobile app can drive approval ratings by 58...
Nordic Choice Hotels Gives ALICE Insight to Their Particular Brand of Scandinavian Innovation
July 30, 2018
Nordic Choice Hotels, one of the largest hotel groups in Scandinavia, has pioneered innovation in multiple fields as a way to optimize service delivery across...
Hoteliers Guide to Finding and Eliminating Bedbugs
June 21, 2018
by Raymond Web
Managing a hotel is a huge task and comprises of numerous activities. There can be many instances where you may hit the panic button —...
You Want to Enhance the Guest Experience - So How Do You Know What’s Wrong With It
June 19, 2018
By Pierre Boettner, CEO, hospitalityPulse
Enhancing the guest experience seems to be on every hotel executive’s mind these days. There isn’t a...
Routier Helps Hotels Provide Real-Time Solutions for Real-Time Issues So That They Don’t Become Permanent Problems
June 7, 2018
Innovative new technology empowers hotels to resolve issues quickly before guests share their complaints with the world
New York, June 7, 2018 –...
There’s Hidden Money in Your Operation - and It Is Affecting Your Guest’s Satisfaction Too!
February 15, 2018
By Pierre Boettner
CEO and Founder
I remember when I started my career in the early 90’s. As the Sales & Marketing Manager for...
Flip.to Joins OPMA, Together Sparking New Conversations in Travel Marketing
February 14, 2018
Advocacy platform pairs with Onsite Rental Management Association to foster education and partnerships in the diverse vacation rental market
OfferCraft and Agilysys Announce Strategic Partnership Helping Customers Use Artificial Intelligence to Optimize Marketing Offers and Revenue
January 29, 2018
Solutions from OfferCraft Integrate with Agilysys POS and PMS Products
ALPHARETTA, GA and LAS VEGAS, NV — January 29, 2018 — Agilysys, Inc....
hospitalityPulse Launches eBook to Help Hoteliers Make A Lot More Money
January 24, 2018
Hotel technology innovator introduces breakthrough best practices every hotelier needs to know to drive direct bookings, monetize features, be more competitive...
How a Small Guest Services Team Delivers Five-Star Service
January 10, 2018
Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE’s concierge...
FCS Computer Systems Raises Bar on Hotel Housekeeping Efficiency with Release of FCS Housekeeping V3.1
September 26, 2017
Industry leading housekeeping solution now available with enhanced features that further streamline staff efficiency while reducing operational costs....
If You Don’t Give Guests What They Want They’ll Go Elsewhere
September 11, 2017
How Hoteliers Can Increase Revenue & Satisfaction by Giving Guests What They Want When They Want It
By Pierre Boettner
The hotel shopping model is...
Local Measure Helps Canada’s Group Germain Hotels Double Guest Interaction, Personalize Service, and Cut Response Rates During Stays
July 18, 2017
Engaging Guests Directly at More than a Dozen Luxury Hotels Via Local Measure’s Social Intelligence Platform
New York and Montreal – July 18, 2017...
UniFocus Survey Shows Correlation Between Employee Engagement and Guest Satisfaction
July 11, 2017
Best Western Hotels & Resorts Partners with UniFocus to Learn Key Finding
DALLAS – July 11, 2017 – Best Western Hotels & Resorts has...
Callaway Gardens Implements Guestware
May 12, 2017
Seattle, WA – Guestware, the hotel industry’s most comprehensive and flexible Guest Experience Management software, has announced that Callaway...
Hotel Guest Satisfaction Plateaus as “Perks” Become Standard Expectations, J.D. Power Study Finds
July 13, 2016
COSTA MESA, Calif.: 13 July 2016 — As hotel guests increasingly come to expect amenities that used to be special perks, such as free Wi-Fi, complimentary...