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Tag : guest expectations

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Localism, a Vast Subject

December 5, 2018

By Georges Panayotis It's about time we stopped believing in Santa Claus. None of us has his abilities, his resources or a myth as powerful as his own....

Staying Ahead of Millennial Guest Expectations

November 29, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs With impressive buying power, evolving consumer behaviors and penchant for...

Auditing the Auditors, Part III of III: A Quality Assurance Program for the 21st Century

November 26, 2018

By Steven Ferry In the first two articles in this series, we looked at how independent Quality Assurance programs have fallen into a conventional...

Auditing the Auditors, Part II of III: The Art of Finding the Pulse

August 31, 2018

By Steven Ferry Services that fail to change with the times, fall out of use: Robust, third-party QA programs are, surprisingly, one such otherwise...

Auditing the Auditors, Part I of III: A Report Card on Independent Quality Assurance

May 22, 2018

By Steven Ferry Don Quixote tilted his lance at windmills: we tilt ours at service standards that do not meet expectations, which is why I am spending a...

10 Step Guide to Attracting the New Digital Traveler

March 21, 2018

Everywhere we turn, we are faced with ‘new’ — new trends, new technology, new guest expectations. This constant evolution is as exciting as...

StayNTouch Releases Eye-Opening Infographic: Keeping Up With Hotel Guest Expectations

July 19, 2017

StayNTouch Releases Eye-Opening Infographic: Keeping Up With Hotel Guest Expectations Trend lines and data points that tell a story about the changing...

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