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Are You Really Customer Centric?
July 5, 2018
By Jana Love
Recently, I personally had a not even close to satisfying customer service experience at a place where they boast they...
Five Real Ways to Personalize the Guest Experience
July 2, 2018
In spite of the impressive growth of loyalty programs and the stacks of membership cards we all have in our wallets, travelers don’t want to be just a...
Increasing Hotel Operations and Guest Engagement - The Brooklyn Way
June 28, 2018
The Williamsburg Hotel has selected ALICE to sync together their interdepartmental communication to increase operational efficiencies and employee...
Omni Hotels & Resorts Selects Cendyn for CRM and Loyalty
June 20, 2018
June 20, 2018 – Boca Raton, Florida – Omni Hotels & Resorts, a leader in the luxury hospitality marketplace, has selected Cendyn, the best in...
HAPI Teams Up With Volara to Personalize Voice-Based Guest Engagement With Hotel PMS Data
June 19, 2018
Volara’s market-leading voice hub is now even more powerful, following a successful new integration with the HAPI platform
Miami – June 19, 2018...
Cloud5 Partners With Routier to Add Customized Engagement Software to Its Communications Platform
June 18, 2018
Leader in hospitality communications adds innovative guest engagement to its HSIA product suite
HOUSTON, June 18, 2018 (HITEC 2018, Booth #2519) —...
All Customers Are Created Equal – Just Some Are More Equal Than Others
June 7, 2018
By Shep Hyken
In 1945 George Orwell published the literary classic, Animal Farm, which was required reading in my middle-school English class. I always...
Concilio Labs and The Rainmaker Group Announce New Technology Partnership
Washington, DC (June 7, 2018) – Concilio Labs and The Rainmaker Group today announced a new technology partnership to deliver more actionable and...
Benbria and Knowcross Announce Technology Partnership
June 4, 2018
Benbria’s Loop® omni-channel guest engagement platform now integrates seamlessly with KNOW Service, a guest request and workflow management...
Does Your Hotel Stand Out?
May 31, 2018
Brand standards can make a hotel seem…well, standard. And with so many hotels flooding the market, it can be hard for travelers to tell one apart from...
What Should Hotels Learn and Copy From AirBnB
May 23, 2018
By Patrick Landman
The hotel industry generally suffers from a victim mentality. AirBnB is the big bad wolf that is not playing according to our rules....
Hotel Internet Services Deploys Advanced Television Voice Command Functionality With BeyondTV
May 15, 2018
Video streaming and casting solution interfaces with Volara and Amazon Alexa to provide guests with ultimate smart guestroom experience
Hotels Create Sense of Place With Local Design
May 1, 2018
Travelers want a real sense of place when they stay in a hotel, and designers are doing their part to make sure guests feel completely immersed in a...
Shifting Your Hotel Staff From Task-Oriented to Guest-Oriented [Guide]
April 26, 2018
StayNTouch introduces a free guide for hotel owners with proven tactics that can free up staff to provide world-class service and connect with guests on a...
Is Your Hotel Ready for Today’s ‘Age of Assistance’?
April 20, 2018
By Thomas Grundner
A common scenario in 2021: A weary business traveler walks into a hotel in Dubai, one that she’s booked effortlessly a few days...
It’s All About Soul: Why the Way Your Hotel FEELS Is Impacting Your Bottom Line
April 19, 2018
By Dean Minett
It seems like there's a TED Talk for just about everything these days, so I was excited (though not exactly surprised) to come across Mark...
Using Wine to Show How Much Customers Care About Industry Jargon
April 18, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
To use wine as an case study but feel free to ruminate on your own example, a big part of the sales...
StayNTouch Partners With Juyo Hotel Analytics to Integrate Property Management and Revenue Management Systems
April 10, 2018
Bethesda, MD – April 11, 2018 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to...
The Psychology Behind Hospitality: How to Make Your Accommodation Universally Appealing
March 28, 2018
By Lena Hemsworth
Nowadays, the range of guest profiles in hotels around the Globe is wider than ever, as well as the spectrum of types of accommodations and...
Make the Hotel the Most Beautiful Place on Earth…Opportunities to Seize!
March 27, 2018
By Georges Panayotis
Tell me what you love, I’ll tell you who you are. This old adage is even truer today since many customers are developing statutory...