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Tag : guest engagement

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Affordable Ways to Improve the Look of Your Hotel Rooms

December 10, 2018

By Kacey Bradley A picture's worth 1,000 words — especially when it comes to selling a product to potential customers online. That's because...

Runtriz and Glympse Join Forces to Offer Smart Shuttle Tracking for Hotels and Guests

December 6, 2018

Partnership delivers a seamless solution to help guests connect with their complimentary ride and keeps hotel staff informed LOS ANGELES, CA (December 6,...

How Art Can Grow Hotel Revenues

December 5, 2018

By Larry Mogelonsky, MBA, P. Eng. ( Using artwork to differentiate your property is hardly a task to put off for later as you can achieve...

The Hotel Concord Is the First in New England to Offer Volara-Powered Alexa Technology in Rooms

December 4, 2018

Guests staying at this boutique hotel are requesting services and amenities using simple voice commands via Volara-powered Amazon Echo Dots in rooms New York...

Distinguishing Between Service and Hospitality Makes All the Difference

November 28, 2018

By Adam Knight Let’s talk about mindset for a minute. In any customer facing business, taking care of your customers is your bread and butter. We all...

Volara - the Voice Hub for the Hotel Industry - Speaks Directly to Guest Privacy, Hotel Data Protection

November 27, 2018

8 critical questions to ask before choosing a voice technology partner New York — November 27, 2018 — Voice technology is disrupting hotel...

Getting to the Core of It: What Plate Tectonics and Guest Engagement Have to Do With Each Other

November 19, 2018

By David Millili The hotel industry has talked ad nauseam about what guest engagement means, how it looks, what the methods should be. We know that...

Cloud5 Communications Partners With Roxy Speech-Enabled Concierge

November 13, 2018

Single integrated device replaces hotel phone, alarm clock, and more CHICAGO (November 13, 2018)  Cloud5 Communications, hospitality’s leading...

Using the Little Guestroom Features to Differentiate

September 26, 2018

By Larry Mogelonsky, MBA, P. Eng. ( Oftentimes marketers and hoteliers alike get caught up in the big picture as they try to sell their...

Marriott Selects Volara as the Official and Exclusive Partner for Its Voice Pilots

September 26, 2018

The voice hub for the hotel industry is chosen for its increased guest privacy protections, secure integrations hub, interaction accuracy, and support for...

Continuing the Post-Stay Relationship

September 19, 2018

By Larry Mogelonsky, MBA, P. Eng. ( How do you spur past guests to return to your property or, at the very least, interact with a member of...

What Is RFM? Top 5 Ways to Elevate Your Digital Strategy & Increase Direct Bookings

September 17, 2018

By Margaret Mastrogiacomo, VP Strategy The digital landscape is constantly evolving. Hotel digital marketers continue to seek more effective and...

How Hotels Can Leverage the Psychology of Impulse Buying to Capture More Revenue and Enhance the Guest Stay

September 12, 2018

By Jos Schaap CEO and Founder - StayNTouch Let’s consider a scenario. You’re out shopping for a few household items at a local Target or Costco,...

DigiValet Powers In-Room Technology at the Newly Opened Loews/Universal Aventura Hotel

August 29, 2018

A Unique Experience for Guests ; Unparalleled Benefits for Owners, Operators  New York (August 29, 2018) — DigiValet, the company that is...

Newly Released 2018 Guest Experience Assessment Provides Valuable Insights to Hoteliers on Guest Engagement

August 29, 2018

StayNTouch, Travel Tripper, and TrustYou examine trends in guest experience in their new report, “The Complete Guest Experience: How Does Your Hotel...

Intelity X KEYPR Meet Guests’ Mobile Demands

August 23, 2018

Study shows despite guests ongoing requests for more mobile engagement, few hotels are offering functionality everywhere guests want it; Intelity X KEYPR...

Don’t Blame Me. I Just Work Here

August 3, 2018

By Shep Hyken I can’t make this “stuff” up. It really happened! The other night I was at a very nice – and very expensive –...

Round 4: Your Customer Service Questions Answered

August 3, 2018

By Katie Scheer Are you ready for the 4th in this series?  Here we are covering topics of customer service efficiency, accessibility, and...

Tour Guiding the Guest Experience

August 2, 2018

By Roberta Nedry Sometimes I just can’t help myself! I see a darling couple, standing on the restaurant dock, taking photos of each other. I must...

How Experimenting With Social Events Can Only Be Good for Your Hotel’s Bottom Line

July 25, 2018

By Dean Minett The reimagining of common areas in hotels is really part of a larger question: How and why is the social function of hotels changing? We...

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Page 1 of 6 pages