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Tag : guest behavior

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On-Demand Service and the Culture of Convenience: What Are Guests Really Looking For?

November 8, 2018

By Jos Schaap CEO and Founder – StayNTouch We aren’t just living in a mobile age — we are living in an ‘on-demand’ economy, and...

Overview: The Increasing Costs of Hotel Customer Acquisition

July 9, 2018

By Allison Handy When we talk about red flags and concerns about increasing acquisition costs, some might be inclined to dismiss any worries and point to...

The Hidden Costs of Sold-Outs

May 31, 2018

By Max Chertkov Did you know that securing a new customer costs between 5 to 25 times more than retaining an existing client? Although several factors...

5 Things the Hotel Industry Can Learn from Cruise Lines

October 12, 2017

By Kacey Bradley As an industry, finding useful lessons from other industries that seem completely different may feel impossible. But sometimes that...

The ProSo Method to Achieving Service “Wows”

October 9, 2017

By Jana Love In the hospitality industry "wow factor" is a phrase not only used, but something the industry strives to achieve in the service they...

Local Measure Partners with Cisco to Offer a New Social Sign On, Building Richer Customer Experiences, Understanding Guest Behavior, and Gathering Valuable Data

October 4, 2017

Through Advanced Wi-Fi Integration, Hotels and Hospitality Providers Can Finally Have a 1:1 Relationship with Guests – While They are on Property Sydney...

These Major Trends Are Changing the Hospitality Industry, as You Know It

April 18, 2017

By Jos Schaap, CEO, and Founder, StayNTouch In the hospitality industry, the only thing that’s constant is change. It’s clear you can’t talk...

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