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On-Demand Service and the Culture of Convenience: What Are Guests Really Looking For?
November 8, 2018
By Jos Schaap
CEO and Founder – StayNTouch
We aren’t just living in a mobile age — we are living in an ‘on-demand’ economy, and...
Overview: The Increasing Costs of Hotel Customer Acquisition
July 9, 2018
By Allison Handy
When we talk about red flags and concerns about increasing acquisition costs, some might be inclined to dismiss any worries and point to...
The Hidden Costs of Sold-Outs
May 31, 2018
By Max Chertkov
Did you know that securing a new customer costs between 5 to 25 times more than retaining an existing client? Although several factors...
5 Things the Hotel Industry Can Learn from Cruise Lines
October 12, 2017
By Kacey Bradley
As an industry, finding useful lessons from other industries that seem completely different may feel impossible. But sometimes that...
The ProSo Method to Achieving Service “Wows”
October 9, 2017
By Jana Love
In the hospitality industry "wow factor" is a phrase not only used, but something the industry strives to achieve in the service they...
Local Measure Partners with Cisco to Offer a New Social Sign On, Building Richer Customer Experiences, Understanding Guest Behavior, and Gathering Valuable Data
October 4, 2017
Through Advanced Wi-Fi Integration, Hotels and Hospitality Providers Can Finally Have a 1:1 Relationship with Guests – While They are on Property
These Major Trends Are Changing the Hospitality Industry, as You Know It
April 18, 2017
By Jos Schaap, CEO, and Founder, StayNTouch
In the hospitality industry, the only thing that’s constant is change. It’s clear you can’t talk...