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Tag : front desk

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At the Front Desk, Voice Inflection Can Change the Entire Meaning of What We Say

October 15, 2018

By Cathy Cook  It has often been said that as much as 80% of communication takes place non-verbally.  It is certainly true that facial expressions...

Are Hotel Front Desks a Thing of the Past?

September 10, 2018

By Dean Minett De-cluttering is a big business. Successful books like The Life Changing Magic of Tidying Up by Marie Kondo demonstrate the world’s...

Train Your Front Desk Colleagues to Be “Memory Makers”

July 24, 2018

By Doug Kennedy The front desk colleagues at your hotel are creating first impressions that set the tone for the entire guest’s stay every shift, every...

Learn How to Upgrade Guest Satisfaction and Operational Excellence With ALICE at HITEC 2018

June 18, 2018

ALICE, the hospitality industry’s leading operations platform, will showcase its product portfolio of six hotel management and guest engagement products...

Trends in Reservations Inquiry Call Volumes: Is There More to the Numbers?

December 6, 2017

By Doug Kennedy As a hotel reservations consultant and sales trainer, I’m often asked for my perspective on the current trends regarding the number of...

Use This Technology to Ensure a Seamless Post-Stay Guest Experience

August 14, 2017

You’re feeling rejuvenated on the tail end of a glorious island getaway, with the hotel quickly receding in your rearview mirror, when panic suddenly...

TSA Partners with Copthorne Hotel Dubai, to Increase Upsell Revenue by 400% in Less than a Year

March 15, 2016

TSA Solutions’ Upsell Programs Support the Hotel with Dramatic Increases in Revenue, Guest Satisfaction, and Front Desk Upselling Efficiency  DUBAI...

Your Front Desk Team Is Key to Meeting Your ADR Goals in 2016

November 10, 2015

By Doug Kennedy November 10, 2015 If you are like most hoteliers, chances are that this time of year you have just about completed your budget for...

Front Desk Training Can Help Secure More Direct Bookings

February 4, 2015

By Doug Kennedy  February 4, 2015  As hotel managers look to reduce the costs of customer acquisition by focusing on direct bookings, one often...

Rate Quotation Training Tips For Reservations and Front Desk Staff by Doug Kennedy

August 6, 2014

August 6, 2014 While many hotel reservations and front desk training programs focus on converting inquiries into bookings, it is also important to train these...

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