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Tag : front desk training

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5 Easy Ways to Reduce Turnover at the Front Desk

February 11, 2019

By Cathy Cook With one of my main roles at KTN being to conduct front desk hospitality training worldwide, one issue that always seems to surface is turnover...

Doug Kennedy Announces Updates to Program for Front Desk Staff to Become “Certified in the Heart of Hospitality”

December 18, 2018

Doug Kennedy, who is the President of Kennedy Training Network, Inc., (KTN) says “Now more than ever, your guests’ experience at the front desk...

At the Front Desk, Voice Inflection Can Change the Entire Meaning of What We Say

October 15, 2018

By Cathy Cook  It has often been said that as much as 80% of communication takes place non-verbally.  It is certainly true that facial expressions...

TSA Enables Marriott Moscow Novy Arbat to Achieve Close to 4% RevPar Impact in Less than Two Months

February 9, 2016

TSA Solutions Upsell Programs Support the Hotel with Dramatic Increases in Revenue, Conversion, and RevPAR MOSCOW — February 9, 2016 . . . Continuing...

Hotel Front Desk Training Checklist Circa 2015 by Doug Kennedy

May 26, 2015

May 26, 2015If someone would have surveyed hotel managers 15 or 20 years ago about the future role of their front desk staff, my guess is that most would have...

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