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A Welcomed Metamorphosis of the Chief Human Resources Officer Function
July 2, 2018
By Thomas Mielke
In the late 19th and early 20th century, the French-American duo of mathematicians Henri Poincaré and Norbert Wiener investigated...
It Takes Two to Build, But Only One to Destroy
May 22, 2018
By Georges Panayotis
How can we imagine developing a product and a brand that are disembodied, cut off from their source of inspiration, with no link to what...
Being a Senior Team Member in Ten Steps
May 16, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
Years ago, it was simple – reaching 65 meant retirement. You got your gold watch, or other...
Hospitality Financial Leadership - Management Incentive Plans
April 9, 2018
By David Lund
Recently I have been working with a client who has four hotels and we worked on putting together an incentive plan for his executives. This is a...
What Do Young Hoteliers Look for in Their Career?
March 26, 2018
What motivates a recently graduated student to work for an international hospitality brand? If you are unsure about the answer to this question, you might risk...
Helping Hotel Workers Manage Their Financial Stress
By Chris Whitlow
PwC reports that a third of the American workforce is stressed about their personal financial situation and they bring those...
Why I STILL Pick up Trash in Hotel Lobbies
March 14, 2018
By Cathy Cook
I have worked in the hotel industry for 35 years (27 of them at Marriott International) where my mentors indoctrinated me to the philosophy of...
Hospitality Financial Leadership - Is Your Hotel Culture Blame or Appreciation?
February 19, 2018
By David Lund
In my career, I have seen both. Lots of appreciation for hard work and a challenging workplace. On the flip side a horror story of the blame for...
Learn the Four C’s of Successful Selling
February 14, 2018
By Katie Scheer
It is a very competitive and fast paced consumer world. For your business to thrive, you must take the time to learn (and know) your...
Beekeeper’s ‘Bee School’ is Back in Session
January 24, 2018
‘If Not You, Who? Cracking the Code of Employee Disengagement’ will kick off the 2018 Webinar Series on January 31 taught by Best-Selling Author...
Boosting Employee Performance in Hospitality
January 3, 2018
Few industries make greater use of part-time and seasonal employees than the hospitality industry. But even as they provide extra hands in busy times and the...
Why Improved Benefit Engagement Is the Key to Improving Hospitality Retention Rates
October 12, 2017
By Chris Whitlow
Many people might assume working in hospitality is less stressful than other industries. While hospitality employees may work in a luxurious...
UniFocus Survey Shows Correlation Between Employee Engagement and Guest Satisfaction
July 11, 2017
Best Western Hotels & Resorts Partners with UniFocus to Learn Key Finding
DALLAS – July 11, 2017 – Best Western Hotels & Resorts has...
Cultivating Employee Engagement Drives Growth
April 16, 2014
Achieving employee satisfaction and retaining loyalty is a challenging balance. When achieved the business rewards are substantial. An engaged employee...