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Tag : ehl

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Three Things Entrepreneurs and Business Owners Can Learn From Hospitality

February 15, 2019

By Samuel Wich #1 - Hire the right people and treat them appropriately Whenever an employee is in contact with a customer, this presents an opportunity...

Artificial Intelligence: Hospitality, and That Human Touch

February 13, 2019

By Stuart Pallister Artificial intelligence is undoubtedly going to have an impact on the hotel industry as the bots – robots and chatbots – play...

Managing Overtourism

February 12, 2019

By Peter Varga and Aline Terrier What, for you, makes an ideal vacation? Being alone in a beautiful spot or sharing the experience with loved ones? More...

Luxury Hospitality and the Risk of Obsolescence

February 4, 2019

By Stuart Pallister Luxury hospitality is at risk of becoming obsolete, according to PwC Global industry leader for hospitality and tourism, Nicolas...

2019 Top 10 Hospitality Trends

January 7, 2019

By Philippe Masset and Jean-Philippe Weisskopf The hospitality industry has been undergoing tremendous changes and disruptions over the last two...

INTERVIEW: Christian Clerc, Director of Worldwide Hotel Operations, Four Seasons Hotels

December 26, 2018

By Stuart Pallister Ask hoteliers what their priority is and, publicly, most are likely to come up with a stock phrase like ‘delighting guests’,...

Three Reasons Why LVMH’s Acquisition of Belmond Is a Smart Move

December 21, 2018

By Dr. Florent Girardin LVMH, the world’s largest luxury group by revenue (42.6 billion euros in 2017), hit the headlines recently on the news of...

Testing Guest Interactions With Robots

December 18, 2018

Dr. Reza Etemad-Sajadi and Marie Schöpfer EHL is currently working on a project aiming to improve customer experience through a robot concierge...

Restaurant Staff: To Tip or Not to Tip?

December 12, 2018

Tips are crucial for restaurant staff in the US where salaries are generally low, but in Switzerland tips are a form of bonus based on customer satisfaction...

Agree to Agree: Aligning Hotel Owners’ and Operators’ Goals

December 10, 2018

By Demian Hodari, Michael J. Turner, Michael C. Sturman Hotel owners increasingly rely on hotel management companies to operate their hotels through...

Sustainability and Water Efficiency: Lessons From Down Under

December 7, 2018

Sustainability, in terms of energy and water conversation, is becoming an increasingly important issue for hoteliers. As we have previously reported in...

How Important Is Strategic Management Accounting to Hotel Managers?

December 6, 2018

By Michael Turner and Demian Hodari While hotels have long used traditional management accounting practices, their use of contemporary strategic...

Data Security in Hospitality: Risks and Best Practices

December 5, 2018

By Limor Wainstein Information security is a pivotal aspect of many industries, not least the hospitality industry due to the nature of the data...

How Involved Are Hotel Owners in Property-Level Decisions?

November 6, 2018

By Demian Hodari, Michael J. Turner, Michael C. Sturman Hotel owners increasingly contract hotel management companies to operate their properties. ...

Airbnb Pricing: What’s the Reason for Discrepancies?

November 5, 2018

Bloomberg recently released the latest edition of its index which ranks locations around the world – taking into consideration some 120 cities –...

Finding Meaning in Travel

November 1, 2018

By Dr. Reza Etemad-Sajadi and Marie Schöpfer For more and more travelers nowadays, vacations are less about the “fly and flop” and more...

The Value of Teamwork in Service

October 31, 2018

By Stuart Pallister How does one of the top restaurants in the world approach teamwork in service? Two EHL lecturers have just spent several days at...

The Future of Private Equity and Private Markets

October 9, 2018

By Stuart Pallister Ecole hôteliere de Lausanne, a leading hospitality school, recently staged the 2nd annual private markets research conference....

Online Customer Reviews: Their Impact on Restaurants

October 5, 2018

By Dr Jean-Philippe Weisskopf and Philippe Masset Dining out, going for a movie, or enjoying a bottle of fine wine are all ‘experience...

The Need for Big Data and Quantitative Skills Training In Hospitality

October 4, 2018

By Dr. Giuliano Bianchi & Dr. Isabella Blengini The hospitality industry is becoming increasingly complex, with financial engineering, corporate...

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