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Independent Hotels: An Action Plan to Win the Direct Booking

May 16, 2019

By Max Starkov With the explosion of the “digital way of life”, the traveler’s customer journey has become increasingly complex, which...

From the Experts: Digging for Data and Kicking out Competition

May 6, 2019

By Holden Madison What does it take to efficiently work with data in hospitality? Four data experts weigh in. EHL recently welcomed three hospitality...

Ten Luxury Fashion Brands Venturing Into Hospitality

May 2, 2019

In a world where everything has to be documented on social media, customers are increasingly looking for experience-related services. It is not enough anymore...

Industry Report: Innovation Strategy in Practice

April 22, 2019

How do global hospitality businesses tackle innovation? The Hospitality Innovation Report analyzes how different innovation strategies contribute to generating...

Six Tech Trends Still Reshaping Hospitality in 2019

April 17, 2019

From narrow artificial intelligence to intelligent things and edge computing, these six trends continue to reshape hospitality business. Technology in recent...

Driving Innovation: How Frugal Can Hotels Be?

April 4, 2019

By Margarita Cruz and Isabella Blengini When speaking of innovation in the hospitality industry, we often hear about new technologies and processes...

Hotel Data Management: Build an Integrated Journey

April 2, 2019

Why data scientists need to be an integral part of a hotel’s data journey. Data scientists are becoming increasingly popular and necessary as industries...

Luxury Hotels: What’s Their Digital IQ?

March 21, 2019

By Meng-Mei Maggie Chen In response to existential threats posed by disruptors like Airbnb and Google, luxury hotels continue to grow digitally through...

Zero-G Hospitality: 4 Reasons Why Hotels Will Be The Shining Stars in Space Travel

March 19, 2019

By Pier-Luca Rapin  "If the future does not include being out there among the stars and being a multi-planet species, I find that incredibly...

What the Nudge (Marketing)?!?

March 7, 2019

by Sherif Mamdouh Influence without constraint, and to do good. This is the ethos of Nudge theory. This "helping hand" theory claims to be able to...

Adventure Tourism: Catering to the Thrill-Seeker Traveler

March 1, 2019

March 1, 2019 - Through the ages, mankind has been pushing the limits of exploration: we have conquered lands, we have discovered the wonders of our planet...

INTERVIEW: Hotel Investment Trends in Europe

February 22, 2019

By Stuart Pallister If you’re thinking of investing in the hotel sector in Europe where should you be looking to put your money? Patrik Hug, Senior...

Three Things Entrepreneurs and Business Owners Can Learn From Hospitality

February 15, 2019

By Samuel Wich #1 - Hire the right people and treat them appropriately Whenever an employee is in contact with a customer, this presents an opportunity...

Artificial Intelligence: Hospitality, and That Human Touch

February 13, 2019

By Stuart Pallister Artificial intelligence is undoubtedly going to have an impact on the hotel industry as the bots – robots and chatbots – play...

Managing Overtourism

February 12, 2019

By Peter Varga and Aline Terrier What, for you, makes an ideal vacation? Being alone in a beautiful spot or sharing the experience with loved ones? More...

Luxury Hospitality and the Risk of Obsolescence

February 4, 2019

By Stuart Pallister Luxury hospitality is at risk of becoming obsolete, according to PwC Global industry leader for hospitality and tourism, Nicolas...

2019 Top 10 Hospitality Trends

January 7, 2019

By Philippe Masset and Jean-Philippe Weisskopf The hospitality industry has been undergoing tremendous changes and disruptions over the last two...

INTERVIEW: Christian Clerc, Director of Worldwide Hotel Operations, Four Seasons Hotels

December 26, 2018

By Stuart Pallister Ask hoteliers what their priority is and, publicly, most are likely to come up with a stock phrase like ‘delighting guests’,...

Three Reasons Why LVMH’s Acquisition of Belmond Is a Smart Move

December 21, 2018

By Dr. Florent Girardin LVMH, the world’s largest luxury group by revenue (42.6 billion euros in 2017), hit the headlines recently on the news of...

Testing Guest Interactions With Robots

December 18, 2018

Dr. Reza Etemad-Sajadi and Marie Schöpfer EHL is currently working on a project aiming to improve customer experience through a robot concierge...

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