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Tag : david millili

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How Hotels Can Embrace the Experience Economy

May 16, 2019

By David Millili Atif Rafiq begins his tenure at MGM Resorts this month. A departure for a casino hotel operation that would typically hire from within the...

Guest Experience vs. Guest Engagement: Which Matters Most?

March 21, 2019

By David Millili Imagine this: You begin planning a trip to New Mexico. You ask a friend who lives there where to stay in Santa Fe. The same day you...

Different Travelers Want Different Things - So How Do You Know What Hotel Technology You Need?

March 5, 2019

By David Millili, CEO of Runtriz Many retail brands embrace generational marketing these days, breaking down their demographics and online/social media...

Weaving Your Way Through Vendor Madness: What Should the Perfect Hotel Tech Partner Look Like?

February 27, 2019

By David Millili, CEO of Runtriz There’s some truth to the increasingly ubiquitous saying that all companies are technology companies now. Certainly...

The Great Connector: The Hotel Mobile App

February 21, 2019

By David Millili, CEO of Runtriz The era of engagement.  The digital age. Social media revolution. A lot of terms describe the time we’re living...

The Modern Guest Experience & How Hotels Can Achieve It in 2019

January 17, 2019

By David Millili, CEO of Runtriz Remember when the first hotel websites came online? It was 1994 and Hyatt was among the first chains to launch one. There...

Hotel Loyalty in the Post-Transaction Era

December 13, 2018

By David Millili, CEO of Runtriz Hotel loyalty programs were created in the 1980s, a spinoff on airline loyalty programs implemented as marketing tools after...

Getting to the Core of It: What Plate Tectonics and Guest Engagement Have to Do With Each Other

November 19, 2018

By David Millili The hotel industry has talked ad nauseam about what guest engagement means, how it looks, what the methods should be. We know that...

David Millili Named CEO of Runtriz

June 18, 2018

Seasoned executive appointed to navigate next phase of growth for hotel technology leader Los Angeles, CA (June 18, 2018) – Seasoned business leader,...

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