Customer Service Training
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How to Register Your Front Desk Staff to Become “Certified in the Heart of Hospitality”
May 23, 2019
In the era of online reviews and social media, guest experiences at the front desk impact the financial success of your hotel. First impressions formulated at...
Free Service Excellence Training at the Baltimore Convention Center, Led by Dr. Bryan Williams
February 18, 2019
Washington DC (February 18, 2019): Delivering world class service is what separates a good experience from a world-class, memorable experience. Visit...
Condition Your Reservations Team so That When They Hear “Ring-Ring” They Think “Cha-Ching!”
November 27, 2018
By Doug Kennedy
When you speak with marketing and distribution executives these days, everyone seems obsessed with increasing direct bookings and reducing the...
Giving Thanks Isn’t Just “Thank You”
November 21, 2018
By Katie Scheer
It's an obvious and fitting time of year to discuss "giving thanks." It's certainly a time of reflection as we pause and...
What Four Things Impact First Impressions?
September 20, 2018
By Katie Scheer
First impressions are paramount since they are highly accurate; how you are instantly evaluated can make or break your success. And you have...
THE SALES PROCESS: Step One THE OPENING
September 11, 2018
By Jana Love
Let's get knee deep into the fundamentals of the Sales Process. This new blog series will take the components of the sales process a little...
KTN Announces an Innovative New Front Desk Hospitality Certification Program
August 27, 2018
Now Front Desk Agents Can Become "Certified in the Heart of Hospitality"
Florida, USA – August 27, 2018 – Kennedy Training Network Inc....
Yes—Service is Selling, Too!
August 24, 2017
By Gary Hernbroth
I don't know whether to laugh or cry when I hear someone say, "I'm not in sales, I'm in customer service." They...