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Tag : customer satisfaction

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What Prix Fixe Menus Can Teach You About the Psychology of Choice

June 20, 2018

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Choice is a tricky thing. Confronted with too much of it and you are stymied by indecision. Yet faced...

Reinvigorate Your Guest Satisfaction Surveys

October 11, 2017

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Does any hotel still offer customer satisfaction surveys? Do you, as a hotelier, rely upon comment...

PolyU Study Finds Online Customer Reviews Key to Understanding Customer Satisfaction

October 14, 2014

14 October 2014 - Online customer reviews can provide crucial aid to hotel managers in understanding the drivers of customer satisfaction, argue Professor Rob...

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