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The Mobile-First World Creates Tremendous Revenue Potential for Hoteliers
February 14, 2019
By Max Starkov
Hoteliers face a challenge in 2019: Creating and managing a robust digital presence in an increasingly mobile-first environment. This means...
GCommerce and NAVIS Announce Strategic Partnership
February 7, 2019
Hoteliers will now have a turn-key marketing solution bringing digital reservation data and offline reservation data together.
Park City, Utah, February 7,...
Distinguishing Between Service and Hospitality Makes All the Difference
November 28, 2018
By Adam Knight
Let’s talk about mindset for a minute.
In any customer facing business, taking care of your customers is your bread and butter. We all...
Lodging Interactive Rolls Out Commingle:Engage Total Customer Engagement Services
November 1, 2018
Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the...
Unlocking the Mystery Behind Travelers Planning and Booking
May 15, 2018
Carolyn Childs, strategist at MyTravelResearch.com, says there are simple things travel brands can do to capture the traveller at the key planning and booking...
Mobile Websites vs. Apps: The Final Showdown – Part One
September 26, 2017
By Mike Murray
As we discussed in our most recent article, “Millennials + Mobile: A Match Made in (Hotelier) Heaven,” mobile is the best booking,...
Avoid These Worthless Questions in Customer Service or Pay the Price
November 29, 2016
by Dr. Dennis Rosen
As a former university professor, I figured out a while ago that a common classroom question my colleagues and I had been asking for years...
Which Hotel Type is Growing Fastest/Slowest on Facebook?
September 1, 2015
Hotels come in all shapes and sizes. Their marketing does too. Which got us thinking, do certain types of hotels experience more growth or engagement on...
3 Great Examples of True Traveler Engagement
July 10, 2015
By Alan E. Young, President and Co-Founder of Puzzle Partner
There are some companies that claim they are guest or traveler engagement companies....