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Tag : customer engagement

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The Mobile-First World Creates Tremendous Revenue Potential for Hoteliers

February 14, 2019

By Max Starkov Hoteliers face a challenge in 2019: Creating and managing a robust digital presence in an increasingly mobile-first environment. This means...

GCommerce and NAVIS Announce Strategic Partnership

February 7, 2019

Hoteliers will now have a turn-key marketing solution bringing digital reservation data and offline reservation data together. Park City, Utah, February 7,...

Distinguishing Between Service and Hospitality Makes All the Difference

November 28, 2018

By Adam Knight Let’s talk about mindset for a minute. In any customer facing business, taking care of your customers is your bread and butter. We all...

Lodging Interactive Rolls Out Commingle:Engage Total Customer Engagement Services

November 1, 2018

Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the...

Unlocking the Mystery Behind Travelers Planning and Booking

May 15, 2018

Carolyn Childs, strategist at, says there are simple things travel brands can do to capture the traveller at the key planning and booking...

Mobile Websites vs. Apps: The Final Showdown – Part One

September 26, 2017

By Mike Murray As we discussed in our most recent article, “Millennials + Mobile: A Match Made in (Hotelier) Heaven,” mobile is the best booking,...

Avoid These Worthless Questions in Customer Service or Pay the Price

November 29, 2016

by Dr. Dennis Rosen As a former university professor, I figured out a while ago that a common classroom question my colleagues and I had been asking for years...

Which Hotel Type is Growing Fastest/Slowest on Facebook?

September 1, 2015

Hotels come in all shapes and sizes. Their marketing does too. Which got us thinking, do certain types of hotels experience more growth or engagement on...

3 Great Examples of True Traveler Engagement

July 10, 2015

By Alan E. Young, President and Co-Founder of Puzzle Partner There are some companies that claim they are guest or traveler engagement companies....

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