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Tag : court williams

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How to Minimize the Cost of Emotional Labor

May 3, 2018

By Sheetal Singh and Court Williams While we have come to accept emotional labor as a critical aspect of being a good hotelier, both hotels and hoteliers...

F&B: Which Is More Profitable – Outsourcing or In-House?

April 10, 2018

By Court Williams Hotel Food and Beverage (F&B) operations increased in revenue value by 4.9% during 2017, according to a report from STR. This is clear...

The Growing Use of Technology and Robotics in Food Service

April 5, 2018

By Court Williams Opponents of artificial intelligence (AI) have long predicted the time will come when robots take over the jobs of human employees. That day...

Differentiating Lifestyle Hotel Brands in an Increasingly Competitive Category

December 6, 2017

By Court Williams The millennial’s idea that they have everything they need and nothing they don’t (lyrics from Homegrown by the Zac Brown Band)...

The Future of Casual Dining: What to Expect

November 9, 2017

By Court Williams Targeting future audiences is a longstanding marketing strategy, and that’s exactly what the casual dining restaurant industry is...

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