Cornell Center For Hospitality Research
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Building Better Customer Satisfaction in a World of Technology
February 28, 2019
by Elizabeth Martyn and Christopher Anderson
As the hospitality and service industry makes greater use of computer applications and virtual technology,...
Cornell Hospitality Research Shares Index and Analysis on Hotel Brand Reputation in U.S. and Canada
September 26, 2018
Chris K. Anderson, Cornell University School of Hotel Administration
Saram Han, Cornell University School of Hotel Administration
Cornell Presents the 2017 Center for Hospitality Research Sustainability Roundtable Summary
December 4, 2017
2017 CHR Sustainability Roundtable Summary Sustainability remains top of mind for many global hospitality industry corporations. This was evidenced by...
Cornell CHR Report Asks: “Do Property Characteristics or Cash Flow Drive Hotel Real Estate Value? The Answer Is Yes”
March 21, 2017
Ithaca, NY, March 21, 2017 - In determining accurate values for hotel properties, analysts typically use either of two methods, one based on comparable sales...
Cornell Study Examines Emerging Trends in Hotel Revenue Management
January 19, 2017
Ithaca, NY, January 19, 2017 - Revenue management professionals suggest that total hotel RM is the wave of the future and that, going forward, technology and...
Cornell Study Highlights Diversification Benefits of REIT Stock Investments
January 11, 2017
Ithaca, NY, January 11, 2017 - Financial planning typically involves deciding how much savings to place in stocks, bonds and other assets while weighing the...
Roundtable Focuses on High-Tech Adoption in Hospitality Industry
November 30, 2016
Ithaca, NY, November 30, 2016 - A wide-ranging discussion at Cornell University on the impact of technology in the hospitality realm, involving two-dozen...
Hospitality Money Managers Should Avoid Short-term Trading According to New Cornell Study
October 26, 2016
A new study from Cornell University suggests that professional investment managers often engage in short-term stock trading with poor results, which could have...
Likely Boost for Hotel Profits According to Cornell Analysis
August 30, 2016
Ithaca, NY, August 30, 2016 - Although the U.S. recovery from the Great Recession has been slow and uneven, unemployment has gradually dropped, and both...
Improved Hotel Sustainability Benchmarks Outlined by Cornell Study
August 29, 2016
Ithaca, NY, August 29, 2016 - Cornell’s Center for Hospitality Research (CHR) has released the latest benchmarks from an ongoing international project to...
Changing Relationship of Supervisors and Employees Revealed in Cornell Study
August 24, 2016
Ithaca, NY, August 24, 2016 - Fairness is the beginning of a solid relationship between supervisors and employees, but other factors soon become more...
Changing Regulations Dominate Cornell Human Resources Roundtable
August 22, 2016
Ithaca, NY, August 22, 2016 - Tighter interpretations of labor regulations by the National Labor Relations Board (NLRB) engaged participants in the 14th annual...
Cornell Study: Hotels Managers Shouldn’t Overdo Responses to Online Review
April 19, 2016
Ithaca, NY, April 19, 2016 - A new study from Cornell University suggests that hotel guests appreciate substantive responses to negative reviews, but operators...
Executive Insights on Leader Integrity: The Credibility Challenge; A New Report by Cornell
March 4, 2016
Ithaca, NY, March 4, 2016 - Despite the essential importance of integrity to corporate leadership, achieving integrity—and even defining it—can be...
Cornell Report Shows Hotel Brand Conversions Can Boost Performance
November 16, 2015
Ithaca, NY, November 16, 2015 – Hotels that convert from one brand to another generally see improved occupancy, revenue, and profit—provided they...
Cornell Study Focuses on Ending Human Trafficking
October 15, 2015
Ithaca, NY, October 15, 2015 – Throughout the world, human traffickers use hotels and other hospitality locations to kidnap and exploit their victims,...
The Deepwater Horizon Oil Spill Damaged the Environment, the Travel Industry & Corporate Reputations
September 16, 2015
Cornell Study Chronicles Communication Channels after BP Oil SpillIthaca, NY, September 16, 2015 - In the wake of the settlement for the BP oil spill in the...
Cornell Study Analyzes Effects of EB-5 Financing on Hotel Development
August 31, 2015
Ithaca, NY, August 31, 2015 - A federal program that encourages foreign residents to invest in U.S. projects can create distortions in the hotel development...
While Supported, Sustainability & its Link to Guest Satisfaction Not Strong Says New Cornell Study
March 23, 2015
Ithaca, NY, March 23, 2015 - Certain sustainability practices are nearly universal in the lodging industry, says a Cornell University study published by the...
Cornell Studies Demonstrate How Eye Tracking Creates a Window to Consumers’ Thoughts
October 17, 2014
Ithaca, NY, October, 2014 - A recent exploratory study sponsored by the Center for Hospitality Research (CHR) at Cornell University sheds new light on how...