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Tag : chekitan s. dev

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What Do Hotel Guests Really Want? Anticipated Versus Actual Use of Amenities

September 25, 2018

by Chekitan S. Dev, Rebecca W. Hamilton, Roland T. Rust, and Matthew V. Valenti Abstract: Hotels provide a lengthy menu of amenities based on the...

Cornell Research on Hotel Brand Standards: How to Pick the Right Amenities for Your Property

February 14, 2017

Ithaca, NY, February 14, 2017 - Hotel owners and operators have long offered complimentary amenities to enhance their guests’ stays and differentiate...

Radio Interview with Cornell’s Professor Chekitan S. Dev on Hilton’s New Tru Brand Targeting Millennials

January 27, 2016

Click to hear Professor Chekitan S. Dev's interview with KCBS Radio San Francisco, a CBS affiliate, on the new Hilton brand Tru targeting...

Brands’ Hotel Ownership Doesn’t Always Limit Management Opportunism, says Cornell Study

September 16, 2014

Ithaca, NY, September 16, 2014 - As one way to limit opportunistic behavior by hotel managers, many hotel brands have adopted a policy of owning a particular...

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