Chekitan S. Dev
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What Do Hotel Guests Really Want? Anticipated Versus Actual Use of Amenities
September 25, 2018
by Chekitan S. Dev, Rebecca W. Hamilton, Roland T. Rust, and Matthew V. Valenti
Abstract: Hotels provide a lengthy menu of amenities based on the...
Cornell Research on Hotel Brand Standards: How to Pick the Right Amenities for Your Property
February 14, 2017
Ithaca, NY, February 14, 2017 - Hotel owners and operators have long offered complimentary amenities to enhance their guests’ stays and differentiate...
Radio Interview with Cornell’s Professor Chekitan S. Dev on Hilton’s New Tru Brand Targeting Millennials
January 27, 2016
Click to hear Professor Chekitan S. Dev's interview with KCBS Radio San Francisco, a CBS affiliate, on the new Hilton brand Tru targeting...
Brands’ Hotel Ownership Doesn’t Always Limit Management Opportunism, says Cornell Study
September 16, 2014
Ithaca, NY, September 16, 2014 - As one way to limit opportunistic behavior by hotel managers, many hotel brands have adopted a policy of owning a particular...