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Humans and AI: How to Improve Guest Services in a New Collaborative Way
March 14, 2019
By Raj Singh
It's commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their...
Artificial Intelligence: Hospitality, and That Human Touch
February 13, 2019
By Stuart Pallister
Artificial intelligence is undoubtedly going to have an impact on the hotel industry as the bots – robots and chatbots – play...
Generation AI - How Hotels Are Adapting to the Demands of More Millennial Guests
January 3, 2019
By Raj Singh, CEO, Go Moment
In the year 2020, one short year from now, the oldest millennials will turn 40, a milestone birthday. This means that...
Testing Guest Interactions With Robots
December 18, 2018
Dr. Reza Etemad-Sajadi and Marie Schöpfer
EHL is currently working on a project aiming to improve customer experience through a robot concierge...
A Guest-Centric Future Powered by AI: Taking Guest Relationships to the Next Level
December 13, 2018
By Raj Singh, CEO, Go Moment
Leisure travelers love to wait in lines, on-hold on phone calls, and spend a bunch of time on their device of choice researching...
Award-Winning Opus Hotel Selects Ivy Smartconcierge to Exceed Guest Expectations
December 6, 2018
Luxury lifestyle property partners with Go Moment’s game-changing AI-driven messaging platform to deliver frictionless services to guests while...
Direct Bookings on Autopilot: The New A.I. That Knows What Hotel Guests Want
December 5, 2018
Hotelchamp launch brand new 'Autopilot' technology to revolutionise personalisation for guest bookings online, through AI
December 5, 2018 –...
AI Will Eat Revenue Management
November 27, 2018
By Vish Bhatia
AI or Artificial Intelligence is currently dominating the news headlines. Mark Cuban the well-known investor has predicted that the...
Roxy Speech-Enabled Assistant Partners with HERE Mobility
October 1, 2018
Roxy, the company behind the speech-enabled device built just for hotels has announced a partnership with HERE Mobility, which provides a one-stop interface...
How Artificial Intelligence Is Revolutionizing the Travel Industry
September 26, 2018
By Natasha Prats
Artificial intelligence (AI) now infiltrates every element of the travel process. Today, website chatbots, personalized search...
OK, Computer: Why Hotels Are Employing Digital Concierges
July 30, 2018
By Natalie Holmes
“Alexa, where can I get good sushi around here?” Digital concierges have arrived, bringing hotel guests unprecedented...
New Study Finds Hoteliers Fear Robot-Run Future Yet Believe AI is Key to Guest Personalization
February 21, 2018
London, UK – A white paper by SiteMinder and IDeaS Revenue Solutions has found that while hoteliers fear a future where their properties are run by...
Hotel Tech in 2018: Tools and Technologies to Remove Friction and Deliver Value
January 18, 2018
By Arthur Chapin
Simply keeping up with the digital expectations of today’s tech-savvy consumer is no longer an option. Exceeding those expectations is...
What Google’s Pivot to an “AI first” Company Means for Travel
May 12, 2017
by Nancy Huang
At ITB Berlin in March 2017, Google announced that it now considers itself an “AI-first” company, moving away from its mobile-first...
Artificial Intelligence (AI) is Checking Into Your Hotel
October 18, 2016
AI will become embedded and ubiquitous, and in the pocket of every associate and guest. Are you ready?
By Carson Booth, Vice President, Global Property...