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Tag : ai

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Humans and AI: How to Improve Guest Services in a New Collaborative Way

March 14, 2019

By Raj Singh It's commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their...

Artificial Intelligence: Hospitality, and That Human Touch

February 13, 2019

By Stuart Pallister Artificial intelligence is undoubtedly going to have an impact on the hotel industry as the bots – robots and chatbots – play...

Generation AI - How Hotels Are Adapting to the Demands of More Millennial Guests

January 3, 2019

By Raj Singh, CEO, Go Moment In the year 2020, one short year from now, the oldest millennials will turn 40, a milestone birthday. This means that...

Testing Guest Interactions With Robots

December 18, 2018

Dr. Reza Etemad-Sajadi and Marie Schöpfer EHL is currently working on a project aiming to improve customer experience through a robot concierge...

A Guest-Centric Future Powered by AI: Taking Guest Relationships to the Next Level

December 13, 2018

By Raj Singh, CEO, Go Moment Leisure travelers love to wait in lines, on-hold on phone calls, and spend a bunch of time on their device of choice researching...

Award-Winning Opus Hotel Selects Ivy Smartconcierge to Exceed Guest Expectations

December 6, 2018

Luxury lifestyle property partners with Go Moment’s game-changing AI-driven messaging platform to deliver frictionless services to guests while...

Direct Bookings on Autopilot: The New A.I. That Knows What Hotel Guests Want

December 5, 2018

Hotelchamp launch brand new 'Autopilot' technology to revolutionise personalisation for guest bookings online, through AI December 5, 2018 –...

AI Will Eat Revenue Management

November 27, 2018

By Vish Bhatia AI or Artificial Intelligence is currently dominating the news headlines. Mark Cuban the well-known investor has predicted that the...

Roxy Speech-Enabled Assistant Partners with HERE Mobility

October 1, 2018

Roxy, the company behind the speech-enabled device built just for hotels has announced a partnership with HERE Mobility, which provides a one-stop interface...

How Artificial Intelligence Is Revolutionizing the Travel Industry

September 26, 2018

By Natasha Prats Artificial intelligence (AI) now infiltrates every element of the travel process. Today, website chatbots, personalized search...

OK, Computer: Why Hotels Are Employing Digital Concierges

July 30, 2018

By Natalie Holmes  “Alexa, where can I get good sushi around here?” Digital concierges have arrived, bringing hotel guests unprecedented...

New Study Finds Hoteliers Fear Robot-Run Future Yet Believe AI is Key to Guest Personalization

February 21, 2018

London, UK – A white paper by SiteMinder and IDeaS Revenue Solutions has found that while hoteliers fear a future where their properties are run by...

Hotel Tech in 2018: Tools and Technologies to Remove Friction and Deliver Value

January 18, 2018

By Arthur Chapin Simply keeping up with the digital expectations of today’s tech-savvy consumer is no longer an option. Exceeding those expectations is...

What Google’s Pivot to an “AI first” Company Means for Travel

May 12, 2017

by Nancy Huang At ITB Berlin in March 2017, Google announced that it now considers itself an “AI-first” company, moving away from its mobile-first...

Artificial Intelligence (AI) is Checking Into Your Hotel

October 18, 2016

AI will become embedded and ubiquitous, and in the pocket of every associate and guest. Are you ready? By Carson Booth, Vice President, Global Property...

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