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Tag : adam knight

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Distinguishing Between Service and Hospitality Makes All the Difference

November 28, 2018

By Adam Knight Let’s talk about mindset for a minute. In any customer facing business, taking care of your customers is your bread and butter. We all...

5 Steps Great Leaders Take to Help Employees Recover After a Difficult Customer

November 26, 2018

By Adam Knight From time to time in any customer facing business, employees will be faced with someone that truly brings them down. Oftentimes customers...

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