News Top: March 2011
Dr. Bryan K. Williams, DM | March 16, 2011
By Dr. Bryan K. Williams, DM March 16, 2011 When it comes to serving others, chances are that you will make mistakes occasionally. Even in the most opulent, 5-star hotels and restaurants, guests are sometimes disappointed. The same goes for hospitals, banks, nursing homes, spas, airlines, and any other businesses that serve people. The key to this seemingly unavoidable dilemma of making mistakes is how well you exemplify the "100% principle". The 100% principle is simply this: Whenever you receive a complaint or request, follow it through until you are 100% sure that the customer is happy with the resolution. It does not get much simple...
Amadeus Releases New HotSOS Experience Assisting Hotels to Improve Operational Efficiency
Park Lane New York Opens on NYC’s Prestigious Billionaires’ Row Following Transformation
STR: U.S. Hotel Results for Week Ending 27 November
New York City’s Landmark Martinique New York on Broadway, Curio Collection by Hilton Hotel Reopens Following Renovation
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.