Nobody Asked Me, But… No. 260: Hotel History: Terminal City, The Roosevelt Hotel and The Postum Building, New York
Stanley Turkel | January 25th, 2022
Keeping Your Data Safe: Ransomware, Crashes, and Backups, Oh My!
Warren Dehan | January 25th, 2022
News Top: January 2022
Nobody Asked Me, But… No. 259: Hotel History: The Greenbrier, White Sulphur Springs, West Virginia
Stanley Turkel | January 3, 2022
by Stanley Turkel, CMHS Hotel History: The Greenbrier (682 rooms) The original hotel, the Grand Central Hotel, was built on this site in 1858. It was known as "The White" and later "The Old White". Beginning in 1778, people came to follow the local Native American tradition to "take the waters" to restore their health. In the 19th century, visitors drank and bathed in the sulphur water to cure everything from rheumatism to an upset stomach In 1910, the Chesapeake and Ohio Railway purchased the historic resort property and embarked upon a major expansion. By 1913, the railroad had added The Greenbrier Hotel (the central section of t...
Beemok Hospitality Group Reveals Investment Plans for The Charleston Place
Beemok Hospitality Group | January 12, 2022
Charleston, SC – January 12, 2022 – Beemok Hospitality Group, a Charleston, SC-based company with a growing portfolio of world-class hotels, restaurants and entertainment venues, today announces its investment plans for The Charleston Place, the company’s flagship asset. A landmark in Charleston’s historic district, The Charleston Place will officially transition from Charleston Place, a Belmond Hotel, to The Charleston Place, a locally owned and managed independent luxury hotel, on March 1, 2022. The Charleston Place has hired renowned architects and designers to lead the transformation, including Pierre-Yves Rochon (PYR), a lege...
The Hospitality Industry: Loss of Love -> Loss of Labor
Dr. Peter Ricci | January 11, 2022
By Dr. Peter Ricci The past 3 years of a roller coaster ride has taken the hospitality industry from its best year on record to a pandemic low that, at times, seems to be a permanent fixture. At the start of the pandemic, none of our industry leaders could have imagined the mass exodus of workers that we are now experiencing. From my vantage point as the director of a program that offered a free certificate during COVID to thousands, the voices of the workers (and former workers) are loud and they are clear. To confirm these voices, we later surveyed another 50,000 hospitality workers (had about a 10% response rate) and the sentiments w...
Ascendant Capital Partners and Centerbridge Partners Acquire Monterey Tides Hotel
Ascendant Capital Partners | January 10, 2022
LOS ANGELES, CA – January 10, 2022 – Ascendant Capital Partners, a vertically integrated real estate investment and operating platform, in partnership with Centerbridge Partners today announced that they have acquired Monterey Tides, a 196-room waterfront boutique hotel in Monterey, California, from Southwest Value Partners. Monterey Tides, located on Sand Dunes Drive, is Monterey’s only hotel with a privately owned beachfront, spanning almost 600 linear feet. The hotel features well-appointed guestrooms and a range of amenities including restaurants and bars, a heated outdoor pool and hot tub, 9,000 square feet of ocean-view meeting ...
The Georgetown Company & First Hospitality Purchase Iconic Hutton Hotel in Nashville
The Georgetown Company | January 20, 2022
NASHVILLE, TN — January 20, 2022 — The Georgetown Company, a leading developer and owner of commercial, retail and mixed-use properties nationwide, announces the acquisition of the iconic Hutton Hotel in Nashville. The all-cash purchase of the 250-key Nashville property is the first through the $1 billion hospitality investment platform launched last year by Georgetown in partnership with hotel management company First Hospitality. Georgetown is making a significant investment into the West End property, one of the premier boutique hotels in Nashville, and plans to invest additional capital to build upon the Hutton Hotel brand and furt...
The Top 5 QUESTions Your Reservations Team Should be Asking in 2022!
Doug Kennedy | January 6, 2022
By Doug Kennedy Are you ready to help your reservations team maximize the contribution of the voice booking channel in 2022? If so, it is not going to be easy. As we look ahead to the coming year nothing is certain. Well, actually one thing is certain: there will be continued disruption in the lodging industry! One small but important sales habit you can do now to help in your reservations team’s QUEST to be the BEST in 2022 is to update your list of QUESTions that should be asked as part of your sales “flow” criteria. Why do lodging industry reservations sales agents need to update the questioning process? Today’s callers ...
Palm Holdings Acquires Element Miami International Airport
Palm Holdings | January 17, 2022
MIAMI, FL – January 17, 2022 – Palm Holdings, an international hospitality development company, announced today that it has added a key hotel to its Florida portfolio with the takeover of the Element Miami International Airport. The property, located at 3525 NW 25th Street, is just minutes from one of the country’s busiest airports, as well as within just a few miles of some of the city’s largest office parks. Additionally, the property is steps away from the planned $1 billion Miami Freedom Park, which will be home to Miami’s professional soccer team. The Element Miami International Airport features 209 guest rooms, five sto...
Paying Their Dues: Why Hospitality Workers Entering the Industry Are Saying 'Not for Me'
Cindy Johnson | January 10, 2022
By Cindy Johnson You know, we all have done it — worked our way up the ladder, pushed ourselves to physical and mental limits or sacrificed our personal plans — just to focus on our upwardly mobile hospitality careers. Over the last several decades, that is how industry leaders as well as new entrants forged their path to success: working hard, working long hours and “paying their dues” to move up. However, here we are in a world since the start of COVID and we find ourselves in the most acute labor shortage the industry has ever experienced. The hospitality industry has been hit hard by closures, layoffs, and furloughs a...
5 Sales Strategies to Win More Business in 2022
Amadeus | January 20, 2022
Many questions are on the minds of hospitality leaders as they think about 2022 and strategize new, creative ways to generate revenue. While COVID-19 recovery has largely been driven by domestic, leisure travelers, groups and corporate bookings are starting to return. In the US alone, group meeting volume increased 30% in October 2021 over the previous month. Additionally, the average number of attendees and event space used surpassed pre-pandemic levels. This has sales and event professionals asking, “What’s driving the latest group business trends?” and, “Will this be the year corporate travel returns?” As events bounce back...
The Boca Raton Unveils Harborside With Transformed Hotels
The Boca Raton | January 4, 2022
BOCA RATON, FL - January 4, 2022 - Today marks a historic milestone for South Florida's iconic resort and private club as The Boca Raton unveils its transformation of Harborside, part of the destination's $200 million reimagination. The most significant evolution in its 95-year history includes the relaunch of Cloister, the original storied hotel that serves as the heart of Harborside. Cloister now features Sadelle's in partnership with Major Food Group, Palm Court cocktail lounge designed by architecture firm Rockwell Group, and the redesigned Spa Palmera in collaboration with Colin Cowie. Yacht Club reemerges as The Boca Raton's l...
Pendry Washington D.C. – The Wharf Appoints Pascal Forotti as General Manager Ahead of Late 2022 Opening
Pendry Hotels & Resorts | January 5, 2022
ORANGE COUNTY, CA – January 5, 2022 – Pendry Hotels & Resorts is proud to announce the appointment of Pascal Forotti as general manager of Pendry Washington D.C. – The Wharf, scheduled to open late 2022. Located in Washington’s striking new waterfront harbor destination, the hotel will feature 131 guestrooms, including 34 suites, three signature dining and bar concepts, including a rooftop lounge with panoramic views, a state-of-the-art Spa Pendry, and 5,000 square feet of indoor and outdoor meeting and event space. Forotti joins the Pendry Hotels & Resorts family with more than 25 years of luxury hospitality experience hav...
Contactless Payments Have Checked-In at Hotels and Their Extra Luggage Has Many Benefits
Larry Talley | January 28, 2022
By Larry Talley Contactless technology and travel are hot subjects as everyone looks towards safer times ahead and the chance to spend time with loved ones again after much time apart. When it comes to staying at a hotel, the guest of the future expects contactless and even more so touchless check-in reflected everywhere from valet parking to keyless entry. That journey may begin at valet but it continues right into the payment process with “26% of consumers indicating they want digital room keys and 35% asking for contactless payment options.” (Hotel Tech Report). The modern payments ecosystem provides a frictionless guest experience ...
3 Ways to Fix the Hospitality Labor Shortage & Welcome Back Employees
Dr Laura Zizka | January 18, 2022
On November 22, 2021, EHL hosted the International Advisory Board (IAB) conference on campus. This was the first IAB meeting on-site in two years. Their two days were packed with presentations from faculty members, students and workshops on pressing topics in the hospitality industry. One such workshop, entitled ‘Employability Skills in the 21st Century: A Post-Covid-19 Reflection’, was hosted by Dr. Laura Zizka and Dr. Maggie Chen and tackled the hospitality labor crisis. Closing the Hospitality Skills gap The original idea of offering a workshop on employability skills was envisioned for the 2020 version of the IAB. The pu...
Newport Beach Marriott Reemerges as VEA Newport Beach, A Marriott Resort & Spa, In Spring 2022
January 18, 2022
NEWPORT BEACH, CA - January 18, 2022 - Following an extensive transformation, VEA Newport Beach, a Marriott Resort & Spa, will officially debut this spring. Formerly the Newport Beach Marriott Hotel & Spa, the property is undergoing a complete top-to-bottom refresh, including new coastal-inspired luxury guest rooms, the introduction of two new suite categories, three newly imagined restaurant and bar concepts, a wellness focused spa and high-performance fitness center, expansive new indoor and outdoor event spaces, and a luxury destination pool experience. "As Newport Beach locals ourselves, we are proud to present somethi...
IHG Hotels & Resorts Expects to Welcome Over 50 Hotels to Its Luxury & Lifestyle Portfolio in 2022
IHG Hotels & Resorts | January 31, 2022
IHG Hotels & Resorts has a rich and long-standing heritage in the world of luxury hospitality, which at more than 400 hotels and 100,000 rooms is one of the largest in the industry*. Its Luxury & Lifestyle portfolio is projected to debut over 50 hotels in 24 countries this year in incredible, inspiring destinations from Rome to Riyadh and Melbourne to Mallorca. The IHG Luxury & Lifestyle portfolio is a collection of storied brands, including Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants, Hotel Indigo and the recently launched Vignette Collecti...
Q4 2021 Major U.S. Hotel Sales Survey
Daniel Lesser | January 19, 2022
By Daniel Lesser During 2021, vaccines and booster shots paved the way for a brief return to some semblance of normalcy, however as we enter 2022 the nearly two-year global health crisis is not over. Since the end of November, the Omicron variant of COVID-19 has surged, bringing record high daily counts of infection resulting in many companies further delaying their long-awaited return-to-office. Staffing shortages and the global supply chain challenges continue to wreak havoc on businesses and Omicron has the potential to further disrupt travel including the airline, hotel, and group meeting and convention industries. The good news is t...
Salamander Hotels & Resorts Sees Record Portfolio Performance With IDeaS
IDeaS | January 20, 2022
Founded by entrepreneur Sheila Johnson in 2005, Salamander Hotels & Resorts delivers comfortable luxury through signature, immersive guest experiences. The company is based in Middleburg, VA, and has a small-but-mighty destination-resort portfolio featuring the flagship Forbes Five-Star Salamander Resort & Spa in Middleburg; Half Moon, an iconic luxury resort in Montego Bay, Jamaica; the grand Hotel Bennett in Charleston, SC; Innisbrook Resort in Tampa Bay, an annual PGA TOUR stop; and The Henderson, a sweeping beach resort in Destin, FL. When he was hired, Brian Covington, Salamander’s Vice President of Revenue Optimization, had...
It’s 2022, but the Same Problems Persist for Hotels
HotStats | January 13, 2022
If you thought 2021 was topsy-turvy, wait until you see 2022. Though the calendar has changed, the world remains saddled with many of the same issues faced last year. And now, with the advent of the Omicron strain, which some experts predict will infect everyone, the scenario is becoming clearer by the day: things have a way to go before we are back to business as usual. This virus is not done yet and it is causing a migraine for the global hotel industry, from a demand perspective, labor, expenses and a host of other variables. It’s all causing confusion and angst for some industry insiders, but other hotel prognosticators reading t...
Nobody Asked Me, But... No. 260: Hotel History: Terminal City, The Roosevelt Hotel and The Postum Building, New York
Stanley Turkel | January 25, 2022
By Stanley Turkel, CMHS Hotel History: Terminal City (1911) Terminal City originated as an idea during the reconstruction of Grand Central Terminal from the old Grand Central Station from 1903 to 1913. The railroad owner, the New York Central and Hudson River Railroad, wished to increase capacity of the station’s train shed and rail yards, and so it devised a plan to bury the tracks and platforms and create two levels to its new train shed, more than doubling the station’s capacity. At the same time, chief engineer William J. Wilgus was the first to realize the potential of selling air rights, the right to build atop the now-undergr...
NewcrestImage to Acquire 9 Arizona Properties From G6 Hospitality
NewcrestImage | January 6, 2022
NewcrestImage has reached definitive agreement to purchase nine hotels in Arizona from G6 Hospitality – six branded Motel 6 and three branded Studio 6. The transaction is expected to close in early March. “Acquiring properties, along with developing new hotels, are our two primary investment strategies for achieving growth in 2022,” said Mehul Patel, Chairman and CEO of Dallas-based NewcrestImage. “We look forward to creating fresh opportunities for these nine Arizona hotels in keeping with our operating philosophy, abilities, and track record.” According to Patel, Arizona is an attractive market because it...
Although Pre-Pandemic Profitability Will Remain Elusive, the Industry Will Make Strides Toward Recovery in 2022
Fran Worrall | January 5, 2022
By Fran Worrall As the new year begins, industry experts are increasingly hopeful about the state of hospitality. After almost two years of an unprecedented downturn and despite ongoing effects of the pandemic—including the emergence of new COVID-19 variants and increased consumer awareness regarding health and well-being—2022 looks to be more promising as the industry figures out how to fulfill guest expectations without compromising safety. HU/HO recently sat down with three hospitality insiders—Hospitality Sales & Marketing Association International (HSMAI) President & CEO Bob Gilbert, Knowland CEO Jeff Bzdawka, and Kal...
Oxford Capital Group’s LondonHouse Chicago General Manager Juan Leyva Named 2021 Illinois Hotel and Lodging Association’s Hotelier of the Year
LondonHouse Chicago | January 4, 2022
CHICAGO, IL — January 4, 2022 — Oxford Capital Group’s LondonHouse Chicago (85 East Wacker Dr.) General Manager Juan Leyva was named Hotelier of the Year by the Illinois Hotel and Lodging Association (IHLA) on December 15, 2021, at the organization’s annual Stars of the Industry Awards Ceremony for his exemplary achievements, contributions, and leadership. The award, presented by DePaul University’s School of Hospitality Leadership, is the highest honor given to an IHLA hotel General Manager or Area Director based on professionalism and service to the property, their employees, guests, and the community. “On behalf of our ...
David Grutman and Pharrell Williams Reveal Their First Resort, Somewhere Else, in The Bahamas
Groot Hospitality | January 20, 2022
PARADISE ISLAND, THE BAHAMAS – January 20, 2022 – Something new, and something extraordinary, will soon arrive in The Bahamas. In 2024, David Grutman of Groot Hospitality and Pharrell Williams will partner with Atlantis Paradise Island to open a brand-new resort: Somewhere Else. The property (which is adjacent to Atlantis, and which will take over the current site of The Beach) is set to offer a unique and immersive experience, blending Grutman’s ability to create highly memorable hospitality platforms with Williams’s dynamic, genre-spanning artistry. The duo has already garnered collaborative success as partners on Swan, the Miami...
The Kessler Collection to Develop Boutique Hotel in New Bern, North Carolina
The Kessler Collection' | January 12, 2022
ORLANDO, FL - January 12, 2022 - The Kessler Collection, a portfolio of 12 artistically inspired boutique hotels, has purchased the historic Elks Building in New Bern, N.C. for $2.25 million with plans to develop the property into a 50-room boutique hotel. Set to break ground in early 2023, the luxurious boutique hotel will boast 50 guestrooms, 1,500 sq. ft. of meeting and event space, an intimate speakeasy on the lower level and a specialty coffee shop and restaurant on the street level. The hotel will offer the brand's signature accommodations with custom interior design and curated artwork, all while weaving in a thread of educati...
AC Hotel Washington DC Capitol Hill Navy Yard Set to Open in February 2022
AC Hotels by Marriott | January 19, 2022
Washington, D.C. — January 19, 2022 — AC Hotel Washington DC Capitol Hill Navy Yard (867 New Jersey Avenue SE; 202-488-3600) is set to become the third AC Hotels by Marriott in the nation’s capital on Feb. 3, 2022. Owned and managed by Concord Hospitality Enterprises, Whitman Peterson and Greystar Real Estate Investments, the new hotel offers the brand’s intuitive and timeless European-inspired travel experience to guests perfectly situated between D.C.’s Capitol Hill neighborhood, bustling waterfront Navy Yard, and the attractions of the National Mall. A convenient retreat, the hotel is set amongst the energy of Capitol Hill and t...
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