News Archive: July 2018
5 Reasons Why Hotel Business Intelligence Is the Future
Hotelogix | July 23, 2018
It should come as no surprise that hospitality business intelligence is fast becoming the most sought-after technology in the hotel industry. And why not! Expecting miracles by merely collecting data is not the smartest way to go about doing things, today. Exploiting all the available BI technologies to derive insights that are most relevant to you, at the right time is what will fetch you results. But here's the catch. Even though it has become a buzzword, have we ever truly understood what Business Intelligence means, and why adoption of BI in hotel industry is as important? What is Business Intelligence? "The term Business Intelligen...
Overview: The Increasing Costs of Hotel Customer Acquisition
Allison Handy | July 9, 2018
By Allison Handy When we talk about red flags and concerns about increasing acquisition costs, some might be inclined to dismiss any worries and point to continued growth and prosperity—both in the industry and across the larger economy. And it is certainly true that we are in the midst of a sustained period of strong performance. The Prosperity Trap: Consider the following recently released data from TravelClick. As of this May, committed occupancy for the second quarter of 2018 through the first quarter of 2019 is up at 1.6% compared to a year ago. The pace of new commitments is continuing to edge upward, increasing by 0.1% over...
The Secret Sauce to Profitability for All-Inclusives: Understanding Total Guest Value
Dan Skodol | July 17, 2018
By Dan Skodol, Vice President of Revenue Analytics at Rainmaker The evolution of all-inclusive resorts reads a lot like the fairytale of Cinderella. From humble beginnings catering to a dollar-stretcher crowd – with mediocre buffet food, mid-level accommodations, and events centered around boisterous pool activities – to today's transformation into a bright, rising star in the hotel industry. From 2011 to 2014, demand for all-inclusives rose from 8 to 14 percent,1 and now they are one of the fastest growing segments in vacation lodging. Hundreds of all-inclusive resorts now span the globe, moving beyond beachside havens to i...
Christian Metzner Appointed General Manager of W Kuala Lumpur
W Hotels Worldwide | July 16, 2018
Kuala Lumpur, July 2018 – W Hotels Worldwide, part of Marriott International has announced the appointment of Christian Metzner as General Manager of the highly anticipated W Kuala Lumpur, as the iconic brand prepares to debut its unique style of modern luxury in the Malaysian capital this summer. Metzner recently joined W Kuala Lumpur from The Andaman, a Luxury Collection Resort, Langkawi, where he has been the General Manager since 2014, and brings with him a wealth of experience having been part of Marriott International for the past 15 years. German-born Metzner's career with Marriott International began in 1996 at the Arabell...
Palisades Hospitality Group Appoints Edmund Sulzman as President of Mosaic Hotel Group
Mosaic Hotel Group | July 10, 2018
SAN RAFAEL, Calif. (July 10, 2018) - Mosaic Hotel Group (MHG), operators of an award-winning collection of boutique, curated hotels and subsidiary of Palisades Hospitality Group (PHG), announces the appointment of Edmund Sulzman as president of MHG. Sulzman is responsible for overseeing the hotel group's current portfolio of six boutique hotels, as well as spearheading developments and upcoming hotel launches in California and Mexico. "With exciting new developments on the horizon, this is a great time for Edmund to be back in the Bay Area leading Mosaic Hotel Group and ensuring memorable stays for guests at all of our properti...
Hotel Housekeeping On Demand: Marriott Cleaners Say This App Makes Their Job Harder
July 1, 2018
July 02--It was supposed to make the housekeepers' jobs easier. The iPod they got every morning featured an app that would tell them which rooms they had to clean. They wouldn't have to worry about losing the piece of paper where they kept track of their day. They wouldn't have to dial a code into the room telephone to let the front desk know the room was done -- now, they could just press a button. But two years later, housekeepers at the Philadelphia Marriott Downtown say the new tool, which allows managers to give them room assignments on-demand, has actually made their job harder. It takes away their ability to organize ...
Flagship Planet Hollywood Beach Resort Slated for October 2018 Opening on Gulf of Papagayo in Costa Rica
Planet Hollywood Beach Resort Costa Rica | July 19, 2018
Barbados, July 19, 2018 – An iconic lifestyle brand born of the 1990's, Planet Hollywood is excited to announce its foray into the all-inclusive space with with its first resort, Planet Hollywood Beach Resort, slated to open October 1, 2018 on the Gulf of Papagayo Gulf in Costa Rica's Guanacaste province. Located at the base of tony, exclusive Peninsula Papagayo, Planet Hollywood Beach Resort Costa Rica is set amidst one of the most extraordinary coastal landscapes and biological corridors on the planet. A hill-side property, the resort takes advantage of its natural setting with a design based on the understanding of the local en...
Ritz-Carlton operating as Great Bay Resort during hurricane repairs
July 10, 2018
July 11--ST. THOMAS -- The Ritz-Carlton, St. Thomas is operating under a different name while hurricane repairs are under way. The USVI/Caribbean Emergency Housing and Safe Waste Summit is scheduled for Aug. 13-14, and attendees are directed to reserve a room at "the Great Bay Resort (formerly the Ritz-Carlton St. Thomas)," according to the website www.UsviSws.com. The Ritz-Carlton website is not accepting reservations, and the property, located at 6900 Great Bay, also is listed on a Marriott website as "Great Bay Resort." The website lists the property as a "new hotel" under the Fairfield Inn & Suites ...
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