News Archive: May 2018
Texting Guests Is About to Be a HUGE Legal Liability That Can Cost a Hotel 4% of Its Annual Revenue
Einar Rosenberg | May 4, 2018
By Einar Rosenberg Every GM knows the equation for implementing new hotel services. Benefit must be greater than the cost. In 2017, the most popular new craze for hotels was text messaging guests. The cost was low and the benefits were high. But in 2018, that cost is going to sky rocket, thanks to the GDPR or General Data Protection Regulation. If your hotel hasn't heard of the GDPR yet, you better learn fast, because it's going to change how nearly every hotel around the world does business. At its core, the GDPR is the strongest consumer privacy and protection laws in history. Though the GDPR was created by the EU, it's no...
Karma Group Acquires Historic Borgo do Colleoli Estate in Tuscany, Italy
Karma Group | May 15, 2018
Karma Group has announced the acquisition of Borgo di Colleoli, a historical estate in Tuscany, Italy. The sprawling estate is nestled in the stunning Tuscan hills, representing the latest in Karma's stable of spectacular European estates alongside Le Preverger on the French Riviera, Pelikanos on the Greek island of Mykonos and the soon to open Chateau de Samary in Carcassonne, France. Over the years, the original medieval castle evolved to become an aristocratic villa and estate. During the 17th and 18th centuries much renovation work was carried out to the frescoes and delicate mouldings, transforming the Borgo into an elegant country...
How Much of a Threat to Hotels Is Airbnb?
May 3, 2018
By Dr. Inès Blal with Co-Authors Dr. Manisha Singal and Dr. Jonathan Templin Since the entry of Airbnb into the hospitality industry in 2008, media attention has largely focused on the disruptive nature of the service. Industry reports, as well as lively debates at hotel, travel and tourism conferences, have kept the spotlight on Airbnb's growth and success. But despite all this attention, we still know little about its real impact on hotel sales. In our recent publication in the International Journal of Hospitality Management, we examined how Airbnb supply, price, and perceived quality affect the sales performance of incumbent h...
2018 Compilation: Best Hotel Management School Rankings
EHL | May 22, 2018
When you are deciding which undergraduate or graduate hospitality degree program to attend, rankings can help you compare different programs that have caught your eye. We compiled the best hotel management school rankings out there. So, what are best universities for hospitality and tourism management in the world? The ranking methodologies vary, but EHL is the only university present in the top 5 across all rankings. Eduniversal Best Masters Ranking 2017 Eduniversal classifies and highlights Masters programs which prepare and graduate the most competent students into the global workforce based on the following criteria: The reputati...
Anne-Marie Houston Appointed as General Manager of Montage Laguna Beach
Montage Laguna Beach | May 9, 2018
LAGUNA BEACH, Calif. (May 9, 2018) - Montage Hotels & Resorts has announced the appointment of Anne-Marie Houston as general manager of Montage Laguna Beach. As the previous resort manager of Montage Laguna Beach, and with international hospitality experience across four continents, in her new role Houston will continue to oversee all daily operations at Montage Laguna Beach. "We are thrilled to be appointing Anne-Marie to the helm of Montage Laguna Beach," said Jason Herthel, president and chief operating officer of Montage International. "Her breadth of experience and exceptional leadership will not only support the...
Ryan Matthew Littman Appointed Director of Food and Beverage for 1840-Room Sheraton Dallas Hotel
Sheraton Dallas | May 23, 2018
DALLAS – Sheraton Dallas Hotel, part of Marriott International, announces it has hired a new Director of Food and Beverage. Ryan Matthew Littman will serve as Director of Food and Beverage of the 1840-room hotel, which features three dining outlets. Littman brings to Sheraton Dallas more than 28 years of experience in the restaurant industry with 27 years spent at Marriott International. Most recently, Littman served as Director of Food and Beverage at JW Marriott San Antonio Hill Country Resort and Spa where he managed a team of eight chefs and seven restaurant managers. Littman previously held both director and chef positions at...
3 Misguided Trends in the Hotel Industry Today
Dean Minett | May 17, 2018
By Dean Minett The world of hotels is a lot like the world of fashion. Every year, new trends and styles come sashaying down the catwalk. Some are eye-catching, some are puzzling, and some are downright ridiculous – depending on who you ask. This constant drive to innovate is one of the things that makes our profession so dynamic. Hoteliers and their stakeholders are always looking for the next original combination of styles and concepts. Sometimes it even pays off. Multi-functional common spaces are a good example. A decade ago, this concept was akin to one of those outlandish puffy gowns with a matching headpiece. In 2018, breez...
Mandarin Oriental Hotel Group Receives Notice of Termination for Management of Mandarin Oriental, Las Vegas
Mandarin Oriental Hotel Group | May 14, 2018
14th May 2018 - Mandarin Oriental Hotel Group has received notice of termination of its management agreement for Mandarin Oriental, Las Vegas and will cease managing the hotel with effect from 30 August 2018. The termination is consequent to the sale of the hotel by CityCenter Holdings, LLC, a joint venture between MGM Resorts and Infinity World Development Corp. Mandarin Oriental launched the property in 2009 and established it as a market leader in the city. The hotel is one of only 13 properties around the world to have received the Triple Forbes Five Star Award – three five stars for the hotel, the spa and signature restaurant...
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