The Future of Revenue Management Is Now!
Travel Outlook | September 28th, 2021
IDeaS and Amadeus Expand Technology Partnership to Expedite Hospitality Industry Recovery
IDeaS | September 23rd, 2021
News Archive: September 2021
Multimillion-Dollar Property-Wide Renovation Complete for the 1,310-key Waikiki Beach Marriott Resort & Spa
Marriott Hotels | September 29, 2021
HONOLULU – September 29, 2021 – Waikiki Beach Marriott Resort & Spa today announces the completion of its multi-million-dollar comprehensive transformation that introduces guests to a unique modern resort playground experience. Spanning 5.2 acres and overlooking world-famous Waikiki Beach, the beachfront resort features transformed guestrooms and suites, a modernized open-air Nanea Lobby, Royal Kaila Spa, a dramatic new one-acre Queensbreak pool and amenity deck including two luxurious pools with private cabanas and a spectacular new open-air restaurant and bar concept serving delicious locally influenced cuisine. “We are excited ...
Benchmark Global Hospitality and Pyramid Hotel Group Announce Merger
Benchmark Pyramid | September 30, 2021
BOSTON and THE WOODLANDS, Texas – September 30, 2021 – Two storied hotel and resort management companies have aligned forces, creating one powerhouse organization strategically positioned for the future of the global hospitality industry: Benchmark Pyramid. With a worldwide portfolio of 210 properties and annual operating revenue under management of more than $3 billion, the new company captures the passions and unique strengths of Benchmark Global Hospitality, a celebrated leader in the development and management of independent and lifestyle properties, and Pyramid Hotel Group, with its history of success across branded/franchise and re...
Is Your Hotel Flushing Money Down the Toilet?
Cicero Construction Group | September 30, 2021
By Sam Cicero PLAINFIELD, IL – September 30, 2021 – Was your hotel built before 1993? If so, chances are you’re losing money each time a guest flushes one of the hotel’s toilets. The U.S. Environmental Protection Agency (EPA) estimates that hotels use about 15 percent of the total water consumed by commercial and institutional facilities in the United States. Actual usage varies by guest, of course, but most studies indicate hotels use between 100 to 200 gallons of fresh water per occupied guestroom per day. Water in the United States ranges from three to five dollars per 1,000 gallons. Simple math shows how effo...
Guest Satisfaction Declines Among Hotels Operated by Largest Third-Party Management Companies, J.D. Power Finds
J.D. Power | September 8, 2021
Throughout the pandemic, hotel operators reduced staff and services as they adjusted to reduced demand. Guests often reacted negatively to these changes as evidenced by lower stay satisfaction in branded hotels operated by the top third-party management companies, according to the J.D. Power 2021 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today. Driving the decline in guest satisfaction are food and beverage and staff service. “As hotel demand increases, guests are expressing not just a desire, but an expectation of a return to brand standards,” said Andrea Stokes, hospitality practice ...
What if Labor Shortage Is a Long-Term Threat to the Hospitality and Tourism Industry?
Linchi Kwok | September 27, 2021
By Linchi Kwok The U.S. economy finally shows signs of a strong recovery from the pandemic. Nevertheless, the surging delta variant cases, inflation, and the global supply chain disruption, among other concerns, add considerable uncertainty to the economic outlook. Notably, the hospitality and tourism industry is unlikely to recover any time soon. On the one hand, there is no real sense of recovery until people are traveling for business again. Yet, more companies have postponed the return-to-office plan and let employees continue working from home. On the other hand, the industry is facing an extreme labor shortage that slows do...
The Ritz-Carlton New York, Central Park Welcomes New Management Appointments
The Ritz-Carlton New York, Central Park | September 1, 2021
NEW YORK, N.Y. – September 1, 2021 –The Ritz-Carlton New York, Central Park is pleased to announce the leadership appointments of General Manager Douglas Housley and Director of Sales & Marketing Andrei Oei. General Manager Douglas Housley (left) and Director of Sales & Marketing Andrei Oei (right). Douglas, or “Doug” as he prefers, assumed his new role this past December 2020. A well-seasoned luxury hospitality veteran, Doug began his career with the Four Seasons Hotels and Resorts in 1979. During this time, his career expanded across several U.S. and overseas markets, covering Food and Beverage assignments, Ro...
New Survey Finds Nearly 50% of Hospitality Workers Consider Switching Jobs for Better Workplace Technology
Relay | September 27, 2021
Approximately one in five employees felt unsafe at work because of faulty walkie-talkie radios, and more than 70% of workers have resorted to using personal smartphones on-the-job because of radio malfunctions Raleigh, North Carolina, September 27, 2021 — A new survey examining hospitality employees’ satisfaction with their company’s current walkie-talkie radios has found close to 50% of workers would consider quitting their jobs for better, safer workplace communication technology. The survey, conducted by Relay, the voice-first communications platform for frontline workers, finds that approximately one in three respondents consid...
AC Hotel Fort Lauderdale Airport Opens Its Doors in South Florida
AC Hotel Fort Lauderdale Airport | September 9, 2021
MIAMI, FL – September 9, 2021 – AC Hotels, part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, today announces the opening of AC Hotel Fort Lauderdale Airport, the brand’s newest South Florida property. AC Hotel Fort Lauderdale Airport is set in an unparalleled location, within minutes of Fort Lauderdale International Airport, Port Everglades Cruise Terminals, and Las Olas Boulevard – Fort Lauderdale’s top choice destination for everything from fashion and art galleries to memorable restaurants and nostalgic sidewalk cafes. “We are thrilled to expand the presence of AC Hotels in one of South Florida’s most up-and-...
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