Amadeus Launches Agency360+ to Expand Hotelier Access to Leisure and Business Travel Insights
Amadeus | August 31st, 2021
Travel Outlook Launches ExpressRez®, an Innovative and Affordable Call Center for Inns and B&Bs
Travel Outlook Premium Hotel Call Center | August 26th, 2021
News Archive: August 2021
Nobody Asked Me, But… No. 253; Hotel History: Hotel Pennsylvania
Stanley Turkel | August 26, 2021
By Stanley Turkel, CMHS Hotel History: Hotel Pennsylvania (1704 rooms) An iconic hotel in mid-town Manhattan is closing its doors for good. The Hotel Pennsylvania will not reopen, succumbing to this past year’s Covid 19 pandemic and years of narrowly avoiding the chopping block. The fourth-largest hotel in New York City was well situated, right across from Madison Square Garden and Penn Station, making it a natural and affordable stop for travelers and concert-goers alike. The Hotel Pennsylvania was built by the Pennsylvania Railroad and operated by Ellsworth Statler. It opened on January 25, 1919 and was designed by William Symmes...
Monarch Hospitality Opens Radisson Resort & Spa Lonavala in India
RADISSON HOTEL GROUP | August 24, 2021
Radisson Hotel Group announced its first hotel in the scenic hills of Lonavala today with the opening of Radisson Resort & Spa Lonavala. A drivable getaway with convenient air, rail and road connectivity from Mumbai and Pune, the destination is a travelers’ paradise offering many tourist attractions such as Rajmachi Point, Lonavala Lake, Duke's Nose, Karla Caves etc. The resort is spread over 14,100 sqm, offering sweeping views of the majestic Sahyadri range and one of the largest venues for hosting off-site meetings and large weddings. The resort’s commitment to sustainable design practices and extraordinary local character makes it...
Elise Capital Acquires Hampton Inn by Hilton Douglas in Georgia
Elise Capital | August 10, 2021
Atlanta, GA — August 10, 2021 — Elise Capital, a hotel real estate investment firm, announced the recent closing of its first hotel acquisition. The Hampton Inn by Hilton Douglas is located at 1604 S. Peterson Avenue in Douglas, Georgia. The property offers 61 guestrooms and completed a full renovation in 2019. The comfortable amenities and modern décor are supplemented by a daily complimentary hot breakfast buffet, an outdoor pool, a business center, and a fitness facility. "I am delighted to be acquiring the Hampton Inn Douglas and excited to watch this hotel reach its full potential," said Kendra Plummer, founding partner of E...
Hotel F&B Is Following Two Cs Post-Pandemic: Careful and Creative
HotStats | August 26, 2021
In the wake of the coronavirus, and the issues it created—including a labor shortage—hoteliers are working to get their arms around food and beverage service. That topic, and many more, were discussed by a quartet of industry professionals during a recent Profit Talks webcast moderated by David Eisen, HotStats’ Director of Hotel Intelligence, Americas. Joining him were Lisa Carlson, SVP of Operations, Chesapeake Hospitality; Janine Williams, CEO and founder, Impulsify, which creates grab-and-go spaces for hotels; Devin Burns, VP of Rooms, Food & Beverage, Omni Hotels & Resorts; and Ron Loman, SVP of Operations, Real Hospit...
STR & TE Lift 2021 U.S. Hotel Forecast, Lessen Growth Projections for 2022
STR | August 12, 2021
NASHVILLE — August 12, 2021 —Just released at the 13th Annual Hotel Data Conference, STR and Tourism Economics have upgraded the U.S. hotel forecast for 2021 as a whole and lessened growth projections for 2022. Additionally, full recovery of demand remains on the same timeline for 2023, while revenue per available room (RevPAR) is projected to surpass 2019 levels in 2024. “Rather than improved expectations for the coming months, our upward revision for 2021 more reflects the surge in demand that has already occurred as well as room rates hitting an all-time high on a nominal basis,” said Amanda Hite, STR’s president. “As we h...
What Is Service Culture?
Franck Louveau | August 23, 2021
By Franck Louveau You may have heard how important service culture is, especially in the hospitality industry. But what exactly is service culture and why is it so important? Let’s take an in-depth look at this concept and how it plays out through customer service culture examples. Service Culture definition You may find varying definitions of the term 'service culture'. In essence, it refers to a company culture that’s focused on customer service, so you could also call it customer service culture. A company with a service culture focuses its mission and processes on serving the customer first and foremost. T...
What Is SOP – Standard Operating Procedure?
Franck Louveau | August 12, 2021
By Franck Louveau When you have an idea to start a business, you create a business plan to describe the goals of your company and how you plan to reach them. From your marketing plan and financial information to employees, equipment needed, and planned methods of operations – a solid business plan is a clear roadmap of what your successful business will look like. When it is time for your business to finally open, or in some cases, when it has been in business long enough for a tried-and-true testing of operational procedures, it is then time for you to create a SOP for the business. What is SOP for the Hospitalit...
What Is Slow Tourism? The Next Big Hospitality Trend
EHL Insights | August 17, 2021
By Joana Dickinson The trend of “Slow Travel” has become increasingly popular over recent years, however through COVID19 it has accelerated immensely and has almost become a new norm without people even realising. Slow tourism is forecasted to continue to grow in popularity, becoming an alternative to more traditional holidays and is estimated to grow at a 10% compound annual growth rate. Now what is Slow travel, where did it come from and how could hoteliers adapt? The trend of “Slow Travel” has become increasingly popular over the past years, however through COVID19 it accelerated immensely and has almost beco...
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