Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line.

The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.

KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high quality service and high staff productivity. KNOW Service allows users to receive automatic alerts and jobs based on custom-defined events, guest movements and service requests. For more information, visit:

KNOW Housekeeping automates daily housekeeping activities, resulting in double-digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint. This application includes a shift set-up system that reduces task sheet creation time to less than five minutes, a Proprietary routing logic that minimizes attendant movements between rooms, the ability to queue room handling, turn-down service handling, provide ‘delay alerts’ for supervisors and more. For more information, visit:

KNOW Glitch is hotel service recovery software which allows users to effectively manage their service breakdown issues and guest complaints. It also allows hoteliers to capture, track, investigate and effectively close the service issues that inconvenienced the guests, thereby significantly reducing guest dissatisfaction. For more information, visit:

KNOW Mobile is the ultimate mobile application for hotel staff and managers as it allows them to manage a hotel from anywhere via smartphone. It integrates seamlessly with KNOW Service and KNOW Glitch and provides a reliable, cost-effective method to dispatch job requests. In addition to tracking all requests, complaints and glitches, users have instant access to PMS data. The application works on both the iOS and the Android platforms. For more information, visit:

KNOW Inspection is the 21st century version of the traditional, paper based checklist. Hoteliers are given the ability to conduct all inspections from a smartphone and have the completed inspections automatically mailed to management. Inspection reports are stored for future reference and can be analysed using powerful reporting tools. For more information, visit:

KNOW Maintenance is a cloud based multilingual solution that automates schedules and monitors all preventive maintenance activities. The solution organizes all engineering responsibilities thus ensuring superior guest satisfaction, minimised malfunction accidents and maximized equipment lifetimes. For more information, visit:

The Knowcross platform provides tangible operational efficiencies using the latest mobile and internet-native technologies that help its customers provide personalised guest services which increases guest satisfaction and loyalty.

The Knowcross Technology

With a global customer base across 30 countries, the Knowcross client portfolio consists of some of the world’s most well-known brands including Rosewood, Aqua-Aston, Hoxton, Hyatt, IHG, Hilton, Kempinski, Taj, Oberoi, The Doyle Collection, Cheval Residences, Minor Hotel Group, Carlson Rezidor and Shangri-La; as well as marquee independents such as The Ned London, The Curtain London, The Halkin London, The Royal Garden London, Lancaster London, Le Bristol Paris, Dolder Grand Zurich Gansevoort Meatpacking, Sixty Soho, The Nomad New York and The Mark New York.

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