B.Williams Enterprise, LLC is a training and consulting firm that specializes in service excellence. Our passion is to help companies build and sustain a strong culture of highly engaged employees, who are focused on creating memorable experiences. We do this by facilitating our popular training sessions, designing service standards and providing resources from our online store.

Our flagship resource is BWTV, which is an acclaimed online training library, featuring Dr. Bryan K. Williams. All training modules feature discussion guides, quizzes and short videos, recorded in High Definition. Each video is approximately 2-3 minutes long and focuses on his most popular topics. The videos are packaged as an online course and are customizable to whatever device you are using (PC, Mac, IPAD, smartphone, etc)

The goal of BWTV is to equip individuals, teams, and organizations with training that is engaging, dynamic and educational.

BWTV topics include:

  • Work Like You Own It!
  • Touch Points
  • Be Eager to Serve
  • Exceed Expectations
  • Service Recovery
  • Be an Ambassador
  • Plus many more topics to help develop a customer-focused culture!


  • Convenient 24×7 learning content.
  • Ongoing training for your team.
  • Can be used as part of your employee orientation or training certification process for new team members.
  • Supplement one-on-one coaching discussions.
  • More affordable option for producing sustainable results versus one-time speaking engagements.

Here is what clients are saying:

"We love Bryan Williams and BWTV! The contents of his material and examples that he shares truly resonate with each and every employee regardless of their position. Our staff loves the videos, and I think this is a GREAT way to set the foundation for us to continue to build on and reinforce." –Kaili Moss, Director of HR (Shore Lodge Resort)

"I love BWTV, and all the exercises that go with it. No problems, easy to use, even for someone like me who isn't tech savvy." –Claudia Alvarado, Spa Director (William Wesley Grand Salon & Spa)

"With BWTV my teams can experience the professionalism, connection, and humor that Bryan brings through the videos and I can keep the conversation going with the Discussion Guides." –Erin Peck, VP of People, Culture and Programs (Kripalu Center for Yoga & Health)