ALICE, info.aliceapp.com, has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service - and make it more cost-effective.
ALICE SUITE, which brings together the ALICE Staff, ALICE Concierge and ALICE Guest products into a single platform, allows hotels to connect guests, staff and hotel operations teams quickly and easily, via an easy to use and integrate suite of Mobile, Web and SMS tools. ALICE is available as a stand-alone solution, and is also fully integratable with PMS, POS, and all other third party management systems.
ALICE was founded in 2014, and received a $9.5million Series A investment led by Expedia, in 2015. It is gaining rapid traction in its mission to help hotel operators and owners leverage innovative technology to create happier guests, and more efficient and effective operations teams. Its products are in place at dozens of branded and boutique hotels across the country, including The Setai, One&Only Ocean Club, the Amsterdam Hospitality Group, and Viceroy Hotels and Resorts. ALICE’s innovative product, service and sales teams work out of its headquarters office in mid-town Manhattan.
ALICE is a hotel operations system for all workflow and communication. ALICE enables hotels by providing a single platform to connect concierge, front desk, maintenance and housekeeping, while also giving guests an entirely new way to engage with their hotel through a mobile application and SMS.
South Congress Hotel Graduates From Google Hangouts to Software Optimized for Staff Communication and Task Management
February 20, 2019
Bahia Hotel & Beach House Takes Service and Operations From ‘Great to Excellent’
February 13, 2019
ALICE Sweeps the 2019 HotelTechAwards
February 11, 2019
New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay
February 5, 2019
How Viceroy Los Cabos Creates an Immersive Guest Experience
ALICE Announces the Appointment of Alissa Hendel as Senior Vice President for Strategic Partnership and Brands
January 23, 2019
ALICE Celebrated As the #1 Best Place to Work in Hotel Tech 2019
January 22, 2019
NIZUC Resort & Spa Selects ALICE to Enhance Guest Satisfaction and Achieve Operational Excellence
January 8, 2019
Award-Winning Perry Hotel Always Has ALICE at Their Fingertips
December 4, 2018
Sabre Signs Technology Agreement with ALICE to Offer Rich Suite of Additional On-Site Hotel Operations Capabilities to its Sabre Hospitality Solutions
November 27, 2018
ALICE Co-Founder and President Alex Shashou Awarded as “Next Gen Leader” by the Hospitality Media Group
November 5, 2018
Adding More “Tech” to Tech-Savvy YOTEL Boston
October 24, 2018
Nordic Choice Hotels Eliminates Siloed Systems While Improving Hotel Operations and Enabling SMS Communication Between Their Guests and Hotel Staff
September 5, 2018
How Concierge Patrick Trevor Turns Dream NYC Trips into Reality for His Guests
August 30, 2018
ALICE and the Government of Puerto Rico Create the Ultimate Traveler’s Experience Platform: “My Puerto Rico” Redefines Hospitality and Elevates the Visitor’s Experience
August 22, 2018