Knowland Wins 2023 Skift IDEA Award
Knowland | August 10, 2023
Industry Happenings
The Newly Built 94-room Hampton Inn Potsdam Opens in Northern New York; Managed by Visions Hotel
Hampton Hotels | December 11, 2014
December 11, 2014 - POTSDAM, N.Y. and MCLEAN, Va. - Hampton Hotels, Hilton Worldwide's global brand of more than 1,900 mid-priced Hampton Inn, Hampton Inn & Suites, and Hampton by Hilton hotels, today announced the official opening of its newest property, the 94-room Hampton Inn Potsdam, located at 169 Market Street. "Hampton Inn Potsdam is a perfect choice for visitors to the area - whether business or leisure," said Paul Kessler, general manager. "Guests can expect modern amenities and a friendly staff who are dedicated to ensure a great stay backed by our 100% Hampton Guarantee." The hotel is managed by Visions Hotel. It is the 7...
Forbes Travel Guide Continues Its Expansion In The Americas
Forbes Travel Guide | December 11, 2014
Five Star Rating System Arrives In Buenos Aires, Rio de Janeiro, Sao Paulo And Costa Rica Forbes Travel Guide Continues its Growth to Help Consumers Make Better Luxury Travel Decisions in Rapidly Growing Markets Throughout The Americas NEW YORK, Dec. 11, 2014 -- Forbes Travel Guide-the originator of the Five-Star hospitality rating system and formerly Mobil Travel Guide-announced that it will begin rating properties in the Latin American cities of Buenos Aires, Rio de Janeiro and Sao Paulo, and in the resort destination of Costa Rica. It will unveil the first group of Forbes Travel Guide Five-star, Four-star and Recommended properties i...
Owned by Smith-Packett & Managed by Concord Hospitality, Hilton Garden Inn Roanoke Opens in Virginia
Hilton Garden Inn | December 11, 2014
December 11, 2014 - ROANOKE, Va. and MCLEAN, Va. - Hilton Garden Inn, Hilton Worldwide's award-winning brand of upscale yet affordable hotels, announced today the opening of Hilton Garden Inn Roanoke, representing an addition to the brand's growing portfolio of more than 600 hotels worldwide. Hilton Garden Inn Roanoke is owned by Smith-Packett and managed by Concord Hospitality Enterprises. It is the brand's 24th property in Virginia and offers 117 beautiful guest rooms. "Uniquely convenient, our new property is only 15 minutes away from the Roanoke-Blacksburg Regional Airport and just minutes from shopping centers, museums, universitie...
Jermaine “Brother” Abrams Named Executive Chef at Biras Creek Resort in Virgin Gorda, BVI
Biras Creek Resort | December 11, 2014
Chef Jermaine "Brother" Abrams is the newly appointed executive chef of Hilltop Restaurant and Bar at Biras Creek Resort in Virgin Gorda, British Virgin Islands. The property restaurant, named one of the "35 Best Island Resorts for Food" by Conde Nast Traveler, recently launched a new menu to offer more flexibility for visitors dining at Biras Creek. Guests of the award-winning luxury resort who prefer an elegant four-course or a Ia carte menu can order from The Castle Menu and those who prefer a more casual culinary experience can order from the new Hilltop Bar & Lounge Menu. Chef Abrams describes the cuisine at Hilltop as gourmet ...
Lodging Interactive White Paper – A Social Customer Care Guide for Hotels
Lodging Interactive | December 11, 2014
In a white paper penned by Lodging Interactive President, DJ Vallauri, social customer service should be the 'new normal' for hoteliers looking to convert connected Millennials into loyal guests. PARSIPPANY, N.J. - DECEMBER 11, 2014 - The hospitality and travel industry is seeing some of the largest increases in inbound messages on social media across any industry. Most messages are questions, complaints or comments sent by guests, potential guests and travelers that expect a nearly rapid reply. With hotels and travel brands failing to provide response rates and times to match this increase, the online reputations of many hotels hang in...
Winegardner & Hammons to Manage Boutique-Style Hotel in Historic Downtown Jacksonville
Winegardner & Hammons, Inc. (WHI) | December 11, 2014
CINCINNATI - December 11, 2014 - Winegardner & Hammons, Inc., one of the leading hotel management companies in the hospitality industry, has been chosen to manage the new Courtyard by Marriott hotel being developed by SouthEast Group in the historic urban core area of Jacksonville, Florida. "We're pleased to play a key role in Jacksonville's downtown growth," said Mike Conway, President, Winegardner & Hammons, Inc., "and we're proud to be a part of this historic development effort with the SouthEast Group." The Courtyard by Marriott Jacksonville Downtown is part of an adaptive re-use of three historical buildings known as the La...
Food & Beverage Services: Having an Upside-Down Cake and Eating it Too
Ari Tenzer | December 11, 2014
By: Ari Tenzer, founder of Tenzer PLLC For many a hotel owner, the food and beverage component of their hotel operation is plagued by low margins and a heavy dependence on occupancy levels, and is offered more as a result of industry custom than any legitimate expectation of contributing to the hotel's bottom line. As a consequence, paying serious attention to, or money on, F&B offerings has not typically been high on the list of priorities for hotel owners. A recent trend, however, challenges the concept that F&B services cannot contribute to hotel profits and may signal a shift in the way hotel owners think about F&B servi...
TravelClick Wins 13 Awards for Website Design and Digital Marketing
TravelClick, Inc. | December 11, 2014
Awards Recognition is a Testament to TravelClick's Deep Understanding of the Hotel Industry NEW YORK - December 11, 2014 - TravelClick, a global provider of innovative cloud-based solutions that enable hotels to grow revenue, has received nine Adrian Awards for digital marketing, including website design and search marketing, and four Davey Awards for excellence in website design. "We want to congratulate all of our clients who were recognized by the Adrian and Davey Awards. With more annual award wins than any other website developer for the hospitality industry, TravelClick continues to maintain its leadership position in the sector,"...
Hospitality: Unexpected Growth in Non-hotel Accommodation
DELTA CHECK | December 11, 2014
Not really expected The global hotel industry had not really expected it - at least not so fast. Non-hotel accommodation now lies neck and neck with hotel accommodation: 1.08 million hotel properties wordwide stand vis-à-vis 1.05 million non-hotel properties. While not only cities like New York meanwhile desperately try to stop the rapid upcoming of ever more private holiday flats and guest rooms, the upward trend still is strong. Online portals like Airbnb and Homeaway fuel the trend of private owners to earn some extra money by renting private properties. The latest DELTA CHECK hospitality study reveals a total of 2.13 million accom...
Germany’s Incoming Tourism at Third Quarter End 2014 Shows over Five Percent Increase
German National Tourist Board | December 10, 2014
New York City, December 10, 2014 - For the period of January to September 2014, the number of overnight stays from abroad to Germany increased to 58.8 million. According to latest figures from the Federal Statistical Office of Germany, 2.9 million extra nights, in accommodation establishments with ten or more beds, were registered compared to the same period last year. This represents an overall increase of 5.1 percent. "This dynamic growth in inbound figures clearly provides German Tourism with yet further momentum and impetus. The increase of more than five percent at the end of the third quarter 2014 is again well above the equally s...
Anthony Arbeeny Appointed General Manager at the 406-key Westin Washington, D.C. City Center
Westin Hotels & Resorts | December 10, 2014
WASHINGTON, D.C. - Dec. 10, 2014 - The Westin Washington, D.C. City Center today announced the appointment of Anthony Arbeeny as general manager of the recently-transformed hotel. Tasked with the reintroduction of the hotel following its impressive $17 million enhancement to business, leisure and meeting delegates, Arbeeny brings more than three decades of culinary, hotelier and hospitality management expertise to this new role. He will oversee all aspects of hotel operations, foodservice, sales and marketing initiatives. "It is an honor to join The Westin Washington, D.C. City Center and introduce its extraordinary transformation to vi...
The Dow Hotel Company Names Mark J. Mathews GM of the 353-room Hilton Hotel – Bellevue in Washington
The Dow Hotel Company | December 10, 2014
SEATTLE, Wash., December 10, 2014 - The Dow Hotel Company, a leading hotel owner/investor and operator, today announced that it has named Mark J. Mathews general manager of the 353-room Hilton Hotel - Bellevue located in the suburbs of Seattle, Wash. The hotel currently is undergoing a multi-million dollar renovation to upgrade its guest rooms, meeting space and all public areas. "A 20-plus year hospitality industry veteran, Mark has operated some of the most renowned hotels in the Pacific Northwest," said Murray L. Dow II, DHC founder and president. "His in-depth market experience, combined with his hands-on approach to both guests and...
Michael Lorenz Appointed Senior VP of Sales and Marketing for L.E. Hotels
L.E. Hotels | December 10, 2014
December 10, 2014 - LOS ANGELES - L.E. Hotels announced today its appointment of Michael Lorenz as its new Senior Vice President of Sales and Marketing. Lorenz brings to L.E. Hotels more than 20 years of past hospitality experience in working in similar senior level positions with major luxury and lifestyle hotel brands. In his new position, Lorenz, who has an extensive background in sales management, marketing strategy and online marketing, will be responsible for the global sales, corporate public relations and all marketing initiatives for L.E. Hotels. "Michael's impressive resume of accomplishments makes him a valuable addition to t...
G6 Hospitality Expands to Latin America with Two New Brands: Hotel 6 and Estudio 6
G6 Hospitality LLC | December 10, 2014
Signs with Latina Promohoteles to Develop Up to 55 New Hotel 6/Estudio 6 Across Mexico by 2021 DALLAS, Dec. 10, 2014 -- G6 Hospitality, known for its iconic economy lodging brands, Motel 6 and Studio 6 in the U.S. and Canada, announced today it is expanding its portfolio to include two new brands in Latin America: Hotel 6 and Estudio 6. As part of the company's plan to bring the brands to market, G6 Hospitality announced the signing of an area development agreement with Latina Promohoteles, a subsidiary of commercial property developer Promodesa Comercial, which is based in Mexico. Latina Promohoteles plans to open up to 55 new-constru...
The Westin Qingdao Improves Efficiency with Newmarket
Newmarket International, Inc. | December 10, 2014
December 10, 2014 - Portsmouth, NH - Newmarket® International, Inc. ("Newmarket"), an Amadeus company, today announced that The Westin Qingdao has selected the advanced room diagramming solution MeetingMatrix, to enable increased planner collaboration, improved communication, and professional event execution. The Westin Qingdao, managed by Westin Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide, Inc., was open on 31 March, 2014. As one of the highest landmark buildings in the central business district overlooking the bustling and vibrant cityscape of Qingdao, the property has 321 guest rooms, 4 restaurants, and 2,0...
Expedia and Best Western Sign Global Partnership Agreement
Expedia, Inc. | December 10, 2014
BELLEVUE, WASH, December 10th - Expedia, Inc., one of the world's largest online travel companies, and Best Western International, Inc., the world's largest hotel chain®, have signed a global partnership agreement to distribute Best Western branded hotels on Expedia, Inc. sites. This partnership is truly global in nature. Expedia features more than 150 travel sites in more than 70 countries, while Best Western boasts more than 4,000 hotels in over 100 countries and territories worldwide. Melissa Maher, senior vice president of the Global Partner Group at Expedia, Inc. said "Best Western is one of the most recognizable and popular hotel...
Passive Optical LAN: Providing Hospitality Mega Improvements in Network Performance & Flexibility
| December 10, 2014
The Passive Optical LAN can accommodate the burgeoning need for hospitality bandwidth - easily and less expensively. Hospitality networks around the world are becoming progressively choked by the integration of bandwidth-hungry Internet-based applications. The growing usage of streaming video content, integration of digital voice services into the LAN, video conferencing and other online activities not only contribute to the bandwidth dilemma, but also can pose significant security issues to conventional copper-based networks. With dramatically increasing demand for bandwidth among user populations, many in the hospitality industry are ...
RLHC Signs Franchise in Fort Collins, Colorado and Opens New Franchise at Detroit Airport in MI
RLHC | December 10, 2014
Spokane, Wash., Dec. 10, 2014 – RLHC (Red Lion Hotels Corporation NYSE:RLH) announced the company signed a franchise agreement for a new location in Colorado and also opened a new franchise location near the Detroit Airport. Expected to convert before the end of the year, the future Red Lion Inn & Suites Fort Collins in Colorado, 3808 E. Mulberry Street, is located northwest of I-25 and State Highway 14. Offering free Wi-Fi and hot breakfast, the hotel is near Colorado State University, Northern Colorado University, Agilent Technologies, Columbine Health Systems, Anheuser-Busch and Kodak. "Our property at the Denver Airport has do...
Developing Your Sense of Departure
Larry Mogelonsky | December 10, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Most hoteliers intrinsically understand the concept of a sense of arrival. Broadly defined, this is that glorious moment (or what's intended to be glorious) when a guest arrives at the threshold of your establishment. The goal of this 'sense of place' is to quite literally bedazzle your arriving guest from the get-go to reaffirm their hotel selection. I am confident that most of you reading this have spent hours in planning committee meetings discussing this very topic. Your doormen are attired with distinctive uniforms designed to create a point of differentiation from the very moment a gu...
What’s “In”, What’s “Out”, Top Hotel Trends Across U.S. Revealed in New Survey
American Hotel and Lodging Educational Foundation | December 10, 2014
Washington, D.C. - December 10, 2014 - The American Hotel & Lodging Association (AH&LA) and its Foundation today released the definitive industry survey examining the top trends in the hotel industry, which this year is marked by personal service, healthy lifestyles and convenience. The survey, "The 2014 Lodging Study Hotel Trends: An Inside Look at Popular Amenities and Guest Services" conducted by industry data provider STR, illustrates how hotels are adapting to consumer demands by adjusting their services and amenities to take into account guests' needs. This survey, funded by the American Hotel and Lodging Educational Found...
Hard Rock International Hires Daniel Cheng as Senior Vice President Development, Asia-Pacific
Hard Rock International | December 10, 2014
December 10, 2014 - Orlando, Fla. - Hard Rock International - owner of one of the world's most-recognizable and iconic brands - announces the hiring of Daniel Cheng as SVP of Business Development, Asia-Pacific. Cheng's appointment is a strategic move designed to accelerate momentum behind the brand's global gaming growth plans. Cheng will be responsible for identifying the appropriate casino investment and development partners within key countries, such as Japan, Korea, Vietnam and the Philippines. "Cheng's experience and strengths complement our company's development needs and we're looking forward to further growing the brand's Asian ...
Cornell Study Highlights Customers’ Role in Service Quality
The Center for Hospitality Research | December 10, 2014
Ithaca, NY, December 10, 2014 - A new study from the Cornell Center for Hospitality Research (CHR) examines how the location or context of a service facilitates or constrains customer-employee relationships and thereby affects service dynamics. Using the cruise ship as an ad hoc laboratory, the study identifies four types of service relationships in the shipboard environment: the passenger as expert, the passenger as manager, the passenger as friend, and the passenger as a team member. As explained in the CHR report, "Managing Context to Improve Cruise Line Service Relationships," by Judi Brownell, managers can use this framework as a t...
Maestro PMS Partners with SiteMinder to Offer Global Distribution Channels for Hotel Customers
Maestro Property Management Solution | December 10, 2014
Independent Hotels to Benefit from Powerful Booking Tools with Maestro PMS' Two-way Interface to SiteMinder's Global Network of Distribution Channels December 10, 2014 - Maestro PMS™ Enterprise Property Management today announces it has partnered with the global hotel industry's leading provider of online distribution technology, SiteMinder, to provide its independent hotel customers with increased bookings and access to more than 200 distribution channels worldwide. Maestro PMS provides hotel software and reservation software solutions for the industry's leading independent hotels, resorts and multi-property groups. David Chestler, E...
Nemacolin Woodlands Resort Deploys PAR Springer-Miller’s Hospitality Management & POS Systems
Nemacolin Woodlands Resort | December 10, 2014
New Hartford, NY - (December 10, 2014) - PAR Springer-Miller Systems, Inc. (PSMS) - a wholly owned subsidiary of PAR Technology Corporation (NYSE:PAR) and the leading provider of custom guest-centric hospitality management systems, today announces that Nemacolin Woodlands Resort has selected the SMS|Host® Hospitality Management System & SMS|Touch™ Fine Dining for their 318-room luxury resort in Southwestern Pennsylvania. Situated on 2000 acres in the stunning Laurel Highlands, Nemacolin Woodlands Resort offers six lodging options including three hotels, two-bedroom townhomes, private luxury homes, as well as a RV Park. The resort...
1
Industry Happenings
2
Technology
3
Operations
4
All Things Independent
5
Appointments/People on the Move
Today's News
Hyatt Regency Scottsdale Resort & Spa Welcomes Jesse McDannell as Executive Chef
Redefining Hotel Technology
stayAPT Suites & Powerhouse Hotels Forge Partnership to Expand Presence With 30 New Locations
Six Senses Kyoto Opening Marks Brand’s Entry Into Japan
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.