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Guest Relations

The Data That Can Help You Win More Group Business

Groups360 | September 12, 2017

Most hotel sales managers turn to comp spa treatments, elaborate F&B experiences and peppy follow-up calls to close group business. But the rise in group and meeting analytics is changing the game. Hotels are sharpening up and leveraging group business data to supercharge their conversions. Knowledge is indeed power and the right data can give your hotel a massive competitive advantage, as well as give you the right information to make smarter decisions. My colleagues and I are obsessed with data. And, we're enthusiastic about uncovering trends and surprising insight on groups, meetings and events that are not readily available....

Uncover the Best Sales Leads in a Pile of RFPs

Groups360 | August 15, 2017

Not converting as much group business as you expected to this year? Before you start pointing fingers at any particular sales manager, consider this: Your hotel may be receiving TOO MANY leads. Right now, hotel sales departments are drowning in RFPs – qualified or not. This is caused by meeting planners casting out a too wide a net for proposals and sending them to the inboxes of 10+ hotels that may or not be the best fit. As a result, sales managers spend a bulk of their prime selling hours sifting through this barrage of potential business simply trying to determine which are the BEST leads to pursue. Then, and only then, can th...

U.S. Advisors Named by iVvy, Marking North American Debut

iVvy Inc. | July 5, 2017

NEW YORK (July 5, 2017) ─ IVvy Inc., a global event and hospitality technology company based in Queensland, Australia, today announced the appointment of technology consultants Kathy Misunas and Flo Lugli as U.S. advisors to support its launch in North America. The company, which recently announced the opening of its New York office, created the first global distribution system for meetings and events, providing real-time availability, rates and inventory for function space, catering, group accommodations and event supplies. IVvy serves over 12,000 users in 13 countries Misunas, who joins iVvy's Advisory Panel, is cofounder and princi...

West Belmont Place Offers Value-Added Wedding Room Blocks

West Belmont Place at The National Conference Center | May 25, 2017

The Best Way to Book a Wedding Room Block Leesburg, Virginia, May 2017 – Loudoun County, located 35 miles from Washington, DC and 12 miles from Northern Virginia's Dulles International Airport, offers a variety of unique wedding venues. In the heart of horse, history and wine country, rustic barn venues, antebellum mansions and local vineyards are ideal for country-chic or vintage weddings. Morven Park's 1000-acre historic estate provides a romantic backdrop for sophisticated weddings within the historic mansion, formal gardens, and with expansive views overlooking vast green pastures. While Oatlands Plantation, rich in Civil ...

National Conference Center Offers BIG Summer Package “Pairings in the Park” Experience

The National Conference Center | May 23, 2017

Leesburg, Virginia, May 2017 … Summer is just around the corner and meeting planners are looking for space and ideas that are unique and experiential. The National Conference Center in Leesburg, Virginia, is offering the BIG Summer Package (starting at $275/person), including an unforgettable, complimentary 1-hour wine Pairing in the Park reception*, as well as accommodations, three meals each day, conference room, standard meeting technology and ample complimentary parking space. The National offers a remarkably distinguished wine and culinary program, celebrating summer with its 'buy local" program. Executive Chef Chris Ferrier...

The Secrets Behind the Most Successful Group Business Proposals

Groups360 | April 25, 2017

Which group sales proposals usually make it on a meeting planner's short list? A templated proposal that sounds like every other hotel, brimming with business clichés and corporate speak? Or, a proposal that reflects the personality of the hotel sales manager AND offers targeted solutions that address the planner's goals? To hit your sales goals, your proposal better be impressing clients with every word instead of stopping your ambitious sale dead in its tracks. So, ditch the one-size-fits-all template that is shared amongst your sales team. Planners want to work with a person, not a robot. Customize, customize, customize &n...

Cloud5 Expands Direct Reservations Services with New Contact Center in Puerto Rico

Cloud5 Communications | March 2, 2017

Multicultural center combines near-shore cost efficiency with superior process to deliver highest conversion rates and caller satisfaction scores Chicago, IL (March 2, 2017) — With 20% or more of booking revenue flowing from the direct channel, hotels are reassessing their call center strategies, choosing high-performance value over lowest cost outsourcing. As OTA and Airbnb disruption continues to challenge traditional hotel business and push down both ADR and margins, the direct channel provides an opportunity for hotels to take control and deliver on their brand promise. Responding to these market trends, Cloud5 Communications ...

Cloud5 Contact Center Achieves Major Service Record with One Million Hotel Reservations Booked

Cloud5 Communications | February 9, 2017

Chicago, IL (February 9, 2017) — Cloud5 Contact Center, the only provider of reservations optimization and enhanced agent services exclusively for the hospitality and travel industries, achieved a major contact center record last year booking one million reservations for its hotel clients. One million reservations were generated by Cloud5's servicing of more than 1.5 million calls into its multi-facility operation during 2016. Cloud5 Contact Center clients include major hotel groups and independent chains for economy, mid-range, and luxury brands, as well as fine hotel and resort loyalty programs. Centers provide a unique range of...

Destination Hotels Reveals 2017 Trend Forecast in Fifth Annual ‘State of the Meetings Industry’ Survey

Destination Hotels | November 29, 2016

ENGLEWOOD, Colo., Nov. 29, 2016 -- Destination Hotels, a leading collection of luxury and upscale independent hotels, resorts and residences across the United States, now part of Two Roads Hospitality, releases key findings on 2017 meetings trends today from its fifth annual "State of the Meetings Industry" survey. By analyzing the responses of more than 400 corporate, association, government and independent planners, Destination Hotels has gleaned trends about how planning duties and meetings themselves are changing for 2017. The following is a summary of the most significant survey results, in addition to related insight and...

Making Your Hotel the Go-To Resource for Meetings and Events Planners

Tambourine | July 1, 2016

How to position your hotel as the authority for meetings and events in your destination. Every hotel wants a piece of the meetings and conference market. In just a few days, one conference can generate hundreds of room nights, cause revenue from ancillary outlets to skyrocket, and jumpstart hundreds of attendees' return visits. The competition can get intense, with planners first selecting a destination, conducting site visits of various hotels, then creating a shortlist before finally deciding which venue to award their event contract to. Outshine your comp set and win meeting planners' trust from the very beginning by doing this one ...

Shedding ‘Light’ on Event/Meeting Space Site Inspections

Eric Bracht | December 15, 2015

Here's a 'bright' idea . . . before booking a space, make sure there are 'dim' lighting alternatives; Being able to control light levels is key to a successful event By Eric Bracht Conducting a site inspection can be a complex process for meeting and event planners. One of the key elements to consider that is often overlooked is the technical requirements (the physical environment) of the function itself. A recent article titled "'Sound' Advice for Event/Meeting Space Site Inspections" discussed the importance of sound and acoustics when selecting a meeting venue. Another important environmental factor in choosing a site is lighting. Do...

ALICE Launches First-Ever Hospitality App with Real-Time Translation between Hotel Guests and Staff

ALICE | June 10, 2015

From Spanish and Russian to French and German, ALICE Provides Translation For All Guest Requests; No More "Lost in Translation" Upgrade to Improve Guest Service, Staff Communication, and Operational Efficiency NEW YORK – June 11, 2015 – Every year, billions of people travel for work and pleasure to countries where their native language is not spoken. At the same time, hotels employ millions of staff from around the world whose native language may be different from the one spoken at the hotel. The hospitality world is an international one, and the communication barriers can be detrimental to the quality of hotel guests' stay as well ...

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