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Page 1 of 14 pages

Limited and Select Service Hotels: 5 Ways Your Front Desk Staff Can Increase Direct Bookings and Cut Distribution Costs

January 15, 2019

By Doug Kennedy

Like all segments of the hotel industry, limited and select service hotels are seeing distribution costs eating away at top-line...

Doug Kennedy Announces Updates to Program for Front Desk Staff to Become “Certified in the Heart of Hospitality”

December 18, 2018

Doug Kennedy, who is the President of Kennedy Training Network, Inc., (KTN) says “Now more than ever, your guests’ experience at the front desk...

Condition Your Reservations Team so That When They Hear “Ring-Ring” They Think “Cha-Ching!”

November 27, 2018

By Doug Kennedy

When you speak with marketing and distribution executives these days, everyone seems obsessed with increasing direct bookings and...

The Stereotyping of Millennials Has Gone Too Far

October 22, 2018

By Doug Kennedy

Seems like just about every conference I speak at lately has another speaker addressing some topic related to “those...

Hotel Budget Season: Design Your Most Profitable Channel Mix Strategy in 2019

October 16, 2018

By Kristi White, VP, Sales Engineering at The Rainmaker Group

Travel customers have an unprecedented number of options to shop and book hotels, with...

Why You Should Be Listening to What Your Voice Agents Are Saying Right Now to Potential Guests

Why You Should Be Listening to What Your Voice Agents Are Saying Right Now to Potential Guests

September 24, 2018

By Doug Kennedy

As I often say in my conference presentations and training sessions, voice reservations is the forgotten distribution channel, at...

Train Your Front Desk Team on the “5 Pillars of Hospitality Excellence”

September 17, 2018

By Doug Kennedy

When a guest enters your lobby, chances are they are about to have their first human interaction with your hotel’s individual...

Doug Kennedy, hotel reservation center expert

What’s Wrong With Your Hotel Website? Ask Your Call Center Team

August 29, 2018

By Doug Kennedy, KTN and Dave Spector, Tambourine

Hotel and resort marketers have a powerful secret weapon, which in many cases is grossly...

KTN Announces an Innovative New Front Desk Hospitality Certification Program

August 27, 2018

Now Front Desk Agents Can Become "Certified in the Heart of Hospitality"

Florida, USA – August 27, 2018 – Kennedy Training...

Train Your Front Desk Colleagues to Be “Memory Makers”

July 24, 2018

By Doug Kennedy

The front desk colleagues at your hotel are creating first impressions that set the tone for the entire guest’s stay every...

Update Your 800 Message on Hold to Encourage Direct Bookings and Cross-Sell

June 20, 2018

by Doug Kennedy 

On many levels, marketing in the hotel industry has advanced rapidly, yet at most hotels and brands, the “message...

All Guest Services Staff Should Love Guests’ “Buts”

All Guest Services Staff Should Love Guests’ “Buts”

May 14, 2018

By Doug Kennedy

Each month I get to travel the world and present 6 – 8 training workshops, many of which are for frontline staff.  It is...

How Video Tools and Screen Sharing Can Help Today’s Hotel Salespeople Stand Out

April 12, 2018

By Doug Kennedy

In the 2010’s we have witnessed a transition in group bookings to electronic conversations, as an increasing percentage of...

Want To Hear What Your Reservations Agents Are Saying Right Now To Callers?

April 5, 2018

For a limited time, Kennedy Training Network (KTN) is offering a complimentary round of reservations mystery shopping reports for all new prospective...

How Much Does It Cost To Generate A Voice Reservations Inquiry? How Much Are You Investing In Properly Following-Up?

How Much Does It Cost To Generate A Voice Reservations Inquiry? How Much Are You Investing In Properly Following-Up?

March 5, 2018

By Doug Kennedy

Despite that there is more information for guests to view online than ever before in the history of the lodging industry, the phones...

TRACK/ResortsandLodges.com and Doug Kennedy Announce Upcoming Webinar for March 13

TRACK/ResortsandLodges.com and Doug Kennedy Announce Upcoming Webinar for March 13

February 27, 2018

Cottage Grove, Minn.- As part of its ongoing commitment to education and training, TRACK Hospitality Software and ResortsandLodges.com are pleased to...

Get Your Hotel Operations Team Onboard The Tricycle of Guest Service

February 14, 2018

By Doug Kennedy

As hospitality industry trainers know, using symbols and models can help trainees grasp abstract concepts and make seemingly-complex...

Doug and the participants in his hotel training workshop.

The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart

January 17, 2018

By Doug Kennedy

As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month.  Although I...

Trends in Reservations Inquiry Call Volumes: Is There More to the Numbers?

Trends in Reservations Inquiry Call Volumes: Is There More to the Numbers?

December 6, 2017

By Doug Kennedy

As a hotel reservations consultant and sales trainer, I’m often asked for my perspective on the current trends regarding the...

Thanks to Erika at Omni Resort at ChampionsGate for a Perfect Front Desk Welcome!

Thanks to Erika at Omni Resort at ChampionsGate for a Perfect Front Desk Welcome!

November 6, 2017

By Doug Kennedy

As a hotel industry hospitality trainer, I surely have a more critical eye for detail than the average guest, yet I still try to be...

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Page 1 of 14 pages