Education

/Education

Women-Led Businesses: Getting the Female Founders’ Perspective

Dr. Nicole Rosenkranz and Dr. Sowon Kim | October 10, 2019

Education

PolyU to Hold UNWTO Knowledge Network Symposium and UNWTO TedQual Information Seminar

PolyU School of Hotel and Tourism Management | October 25, 2013

A United Nations World Tourism Organisation (UNWTO) Knowledge Network Symposium and a UNWTO TedQual Information Seminar will be held on 16-17 November 2013 at the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University. The Symposium, scheduled for 16 November, will provide a unique opportunity for tourism educational institutions at all levels to discuss their experiences in promoting capacity building in tourism through research, education and training. The aim of the Symposium is to foster dialogue and share good practices in tourism research, education and training that contribute and enhance tourism in...

Cornell Study Finds That Sustainability is Overall Revenue Neutral for Hotel Industry

The Center for Hospitality Research | October 21, 2013

Ithaca, NY, October 21, 2013 - An analysis of sales and rates for 9,000 hotels has demonstrated a net neutral effect for the hotel industry's efforts to implement sustainability. The analysis was made possible by a massive database maintained by Sabre Holdings, including Travelocity. The Cornell study concluded that the hotel industry's fears of losing business due to implementing "green" operations is unfounded. However, on average, hotels also don't see a revenue boost from going green. The study, "Hotel Sustainability: Financial Analysis Shines a Cautious Green Light," by Howard G. Chong and Rohit Verma, was published by the Cornell ...

Fort Myers Property Earns Prestigious Educational Institute Designation

the American Hotel & Lodging Educational Institute | October 17, 2013

Brings Lee County VCB Closer to Certified Guest Service Destination Goal Orlando, Florida, October 2013-The American Hotel & Lodging Educational Institute (EI) awarded the Holiday Inn Express Hotel & Suites in Fort Myers-The Forum with the Certified Guest Service Property designation during a ceremony on October 11, 2013. To earn the designation, all of the property's guest contact employees passed the Certified Guest Service Professional (CGSP®) certification exam offered by EI. The Holiday Inn Express Hotel & Suites is a member of the Lee County (Florida) Visitor & Convention Bureau (VCB), which has set a goal of beco...

East Meets West – Hospitality Schools in Switzerland and Hong Kong Sign Student Exchange Program

October 16, 2013

October 16, 2013 - The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) and Ecole hôtelière de Lausanne (EHL) in Switzerland have recently entered into an agreement on launching a student exchange programme dedicated to the development of students, particularly in the areas of global outlook and cultural appreciation. A Memorandum of Understanding (MoU) was signed by Professor Kaye Chon, Dean and Chair Professor of the SHTM, and Professor Michel Rochat, General Director of EHL, today (16 October) at the SHTM premises in Hong Kong. The signing ceremony was witnessed by important officials f...

PolyU Study Finds Travel Magazines Critical to Image Projection for DMOs

PolyU's School of Hotel and Tourism Management | October 15, 2013

15 October 2013 - Destination marketing organisations should pay careful attention to the ways in which Chinese travel magazines portray destination attributes and images according to Professor Cathy Hsu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author. In a recently published research article they show that these magazines are more likely to project images associated with leisure and culture than physical features, atmosphere or political environment. Having analysed magazine content in relation to six outbound destinations, the researchers note that reporting on Japan, Taiwan...

PolyU Study Seeks to Enhance the Role of Travel Trade in Reducing Tourism’s Carbon Footprint

PolyU's School of Hotel and Tourism Management | September 18, 2013

18 September 2013 - The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) today (17 September) announced the findings of a study on "Enhancing the Role of the Travel Trade in Reducing Tourism's Carbon Footprint". The study found that though senior management and owners of travel agencies are aware of tourism's contribution to carbon emissions, the limited provision of carbon efficient products is hindering their frontline staff from promoting low carbon tourism to their clients. The study also found that frontline travel trade staff are equally concerned about the environmental issues, but man...

Carver Hotel Group and Strategic Database Research Announce Alliance

Carver Hotel Group | September 17, 2013

Key industry leaders announce alliance designed to give hotel sales teams a competitive advantage during periods of need and transition. ATLANTA, GA and DEERFIELD BEACH, FL - September 17, 2013 - Joel Carver, CEO of Carver Hotel Group and Peter Miller, President and CEO of Strategic Database Research have announced an alliance designed to give hotels and hotel companies a competitive advantage during times of need and transition. Based in Atlanta, GA, Carver Hotel Group, LLC (CHG) services include task force sales, marketing, revenue management and operational professionals, sales team development, deployment and ROI measurement; market...

Educational Institute Welcomes New Partner School in Bangladesh

American Hotel & Lodging Educational Institute | September 17, 2013

Orlando, Florida, September 17, 2013 - The American Hotel & Lodging Educational Institute (EI) has signed a Global Academic Partner (GAP) agreement with Cambrian for International Studies (CIS) in Dhaka, Bangladesh. CIS is part of Cambrian School and College, which has about 2,000 students studying in several areas. About 200 of those students will pursue hospitality studies through CIS. CIS offers bachelor's and master's level education in collaboration with the Swiss Institute for Management and Hospitality (Swiss IM&H) in Switzerland. Mr. Amin Khandaker, CHE, CSGP, HPC, the Chief Academic Officer (CAO) of Swiss IM&H, made...

Educational Institute’s India Office Welcomes New Sales Manager

American Hotel & Lodging Educational Institute | September 10, 2013

Mumbai, India, September 2013 - The India office of the American Hotel & Lodging Educational Institute (EI) has hired Ankush Saraf as sales manager, focusing on industry sales. Mr. Saraf comes to EI from FranklinCovey India and Southeast Asia, where he was a client partner-corporate sales and public programs. He also worked for Shriram Excellency Group of Hotels and Resorts as a sales executive in the area of banquet and event sales. He has also worked for a number of hotel companies, including ITC-Sheraton Rajputana Palace, Taj-Rambagh Palace, and Le Meridian; and as a customer service associate for Convergys India Private Limited....

EI Signs GAP Agreement with Human Capital Hotel & Tourism Training Institute in Kenya

American Hotel & Lodging Educational Institute | September 6, 2013

Orlando, Florida, September 6, 2013 - The American Hotel & Lodging Educational Institute (EI) has established a Global Academic Partner (GAP) agreement with Human Capital Hotel & Tourism Training Institute (HCHTTI), an academic institution established in Mombasa, Kenya, in January 2013 to provide short- and long-term training programs in hospitality and tourism. Under the direction of David Kimanthi, CHT, the institute prepares students for hospitality and tourism training careers in East Africa. The school is strategically affiliated to Human Capital Experts Limited, a leading consultancy firm in recruitment, capacity building and...

Calabar Hospitality House Earns Distinction as First Certified Guest Service Property in Nigeria

American Hotel & Lodging Educational Institute | August 29, 2013

Orlando, Florida, August 2013 -The American Hotel & Lodging Educational Institute (EI) has awarded the Certified Guest Service Property designation to Calabar Hospitality House in Nigeria. Calabar Hospitality House is a newly-created training company aimed at addressing the absence of adequate and quality customer service in the Nigerian hospitality industry. The company's staff members who have direct contact with guests and customers all passed their Certified Guest Service Professional (CGSP®) exam, qualifying the property for the property-level designation. Calabar Hospitality House, under the leadership of Justina Ovat, CHT, w...

RateGain Assists Cornell Center for Hospitality Research Study on Hospitality Industry in India

The Center for Hospitality Research | August 27, 2013

August 27, 2103 - RateGain's support of hospitality industry thought leadership and research has been extended by assisting the Cornell University School of Hotel Administration's Center for Hospitality Research (CHR) with a major study of the hospitality industry in India. This research project examines how hotel guests in India use social media and other online distribution channels to search for information in the process of booking a hotel room. RateGain will provide the CHR research team with access to data and analytics held within its extensive database which will augment information collected from hotel companies participating i...

Educational Institute Welcomes New Partner in Tunisia

American Hotel & Lodging Educational Institute | August 26, 2013

Orlando, Florida, August 2013-The American Hotel & Lodging Educational Institute (EI) has signed a partnership agreement with Information Technology Services, a training and consulting firm serving the hospitality industry in Tunisia. The company's founder and director is Abdel Zouari, CHA, CHT, a long-time proponent of the Educational Institute's education, training, and professional certification programs. Zouari is a hospitality industry veteran with nearly 30 years of experience as a general manager, regional director, vice president of operations, and training consultant at resorts in the Caribbean, United States, and Europe, i...

Haiti Ministry of Tourism Signs Global Academic Partner (GAP) Agreement with Educational Institute

American Hotel & Lodging Educational Institute | August 23, 2013

Orlando, Florida, August 2013-Officials from the Haiti Ministry of Tourism visited the American Hotel & Lodging Educational Institute (EI) in early August to discuss how EI can assist the ministry with its goals for preparing a qualified workforce for its emerging hospitality industry. Maryse Noel, general director, and Daniel Denis, director of workforce development, met with Ed Kastli, EI's vice president, international sales, and other Orlando team members, prior to signing Global Academic Partner (GAP) agreements for two schools operated by the Ministry of Tourism: the Ecole Hôtelière d'Haiti in Port-au-Prince and the Institut...

PolyU Study Finds Airlines Must Improve Staff Satisfaction with Information Systems

August 16, 2013

August 16, 2013 - Developing technologically advanced information systems may not be sufficient for airlines to increase their operational efficiency and passenger satisfaction, according to Dr Norman Au of the School of Hotel and Tourism Management (SHTM) and Dr T.C.E. Cheng in a recent research article. Advanced technology has the potential to bring many benefits to airlines, but not on its own. As frontline employees are the actual users of the information systems that airlines deploy, it is crucial that more attention be paid to how satisfied they are with using those systems. Airlines are an important sector of the tourism industry...

Cornell CHR Reports Focus on Improving Hotels’ Websites and Forecasting Restaurant Sales

The Center for Hospitality Research | August 15, 2013

Ithaca, NY, August 15, 2013 - Two new publications from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration, address management issues for the hotel industry and for the restaurant industry. One new tool provides a way to analyze how well a hotel's website functions, while the new restaurant report finds that managers can use tips to forecast restaurant sales. Both publications are available at no charge from the CHR. Cornell Professor Shows How to Make Sure Hotel Websites Meet Customers' Needs A new hospitality tool from the Cornell Center for Hospitality Research (CHR) demonstrates how hotel compani...

Cornell Quarterly Study Finds Increasing Balance in Online Hotel Reviews

Cornell Hospitality Quarterly | August 6, 2013

Ithaca, NY, August 6, 2013 - The popular view of online hotel reviews is that many are unfairly negative, but a new study published in the Cornell Hospitality Quarterly (CQ) finds that as more reviews are posted on a site, the overall tone becomes more balanced. The study, "Online Customer Reviews of Hotels: As Participation Increases, Better Evaluation Is Obtained," by Santiago Melián-González, Jacques Bulchand-Gidumal, and Beatriz González López-Valcárcel, is the featured article in the August 2013 CQ. The journal is published by Sage Publishing on behalf of the Cornell School of Hotel Administration. The authors, who are all on ...

Personal Choice Holds Career Women Back Professionally More than Glass Ceiling Reveals New Study

HVS | August 6, 2013

A new study by HVS Executive Search and appearing in the August issue of the Cornell Hospitality Quarterly surveyed nearly 100 executive men and women in the hospitality industry about the traditional glass ceiling. Two key findings from this executive survey suggest an important shift in workplace trends: Men and women agree on home and career: Out of six categories of personal priorities, both sexes rated family first and career third. Men do not seem more career-focused than women, and women do not seem more household-focused than men. Personal choice outweighs the glass ceiling: Household and family responsibilities were rated as...

Cornell Hospitality Roundtables Identify Brand and Restaurant Strategies

The Center for Hospitality Research | July 17, 2013

Ithaca, NY, July 17, 2013 - Future strategies for restaurant system operation and ownership and new approaches for brand management were highlighted in two recent Cornell hospitality roundtables, as detailed in recently released proceedings. Key topics in the Branding Roundtable included maintaining a brand's points of difference, while the roundtable on Emerging Trends in Restaurant Ownership and Management addressed new ownership structures. Both roundtables dug into the implications of social media for brand management. The proceedings are available at no charge from the Cornell Center for Hospitality Research (CHR) at the School of ...

PolyU Study Finds Overcapacity Problem Looming for Hong Kong Hotels

July 16, 2013

July 16, 2013 - Hong Kong hotels are facing a serious problem of overcapacity that is likely to become more severe over the coming years, according to Dr Henry Tsai of the School of Hotel and Tourism Management (SHTM) and a co-researcher. In a recently published research paper the pair note that although there is consistently high demand for hotels in the city, demand forecasts indicate a significant shortfall in likely booking when compared to the rooms available. The failure to implement strategies to improve this situation, they suggest, will decrease the profitability of Hong Kong's hotels, and significantly increase their operation...

New Edition of EI’s Security and Loss Prevention Management Textbook Features Major Updates

American Hotel & Lodging Educational Institute | July 12, 2013

Lansing, Michigan, July 2013 - The new edition of Security and Loss Prevention Management, published by the American Hotel & Lodging Educational Institute (EI), features three new chapters, a more global focus, and bonus online resources for instructors and students. Written by David M. Stipanuk and Raymond C. Ellis Jr., this textbook has been substantially updated to reflect current safety and security issues in the hospitality industry, presenting best practices and guidance related to risk management in the hospitality workplace. New chapters have been developed on the legal aspects of hotel security and safety, day-to-day safety...

World’s Top 30 Indoor Entertainment Centers: Theme Parks Focus on Education and Entertainment Part 2

Jeff Coy | July 11, 2013

A Profile of the World's Top 30 Largest Indoor Entertainment Centers By Jeff Coy, ISHC Ten (10) of the world's top 30 largest indoor entertainment centers are focused on education mixed with entertainment, a concept now called edutainment, while 9 are focused on providing a themed experience with characters such as Iron Man and Spider Man. Six centers specialize in providing amusements & thrill rides and 3 feature high-tech games and motion simulators. Large indoor theme parks, indoor amusement parks and family entertainment centers are a relatively new phenomenon. No one had studied indoor entertainment facilities as a special grou...

PolyU Launches Global Competition, Tomorrow’s Guestrooms, at Hotel ICON

School of Hotel and Tourism Management | July 9, 2013

July 9, 2013 - With a view to setting new standards for hotel rooms, the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) has joined hands with its teaching and research hotel, Hotel ICON, and organized a global competition to shape guestrooms of the future. Hotel suppliers and providers in design, technology and well-being who would like to play a part in shaping tomorrow's guestrooms were invited to share their products and knowledge through this exceptional platform. "We looked for innovations in the submissions and the response from the industry was overwhelming," said Dr Basak Denizci Gu...

PolyU Launches Doctor of Hotel and Tourism Management Distinguished Lecture Series

June 26, 2013

June 26, 2013 - The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) has recently launched the innovative Doctor of Hotel and Tourism Management (D.HTM) Distinguished Lecture Series in which leading academics and industry executives from across the globe have been invited to share their perspectives and insights on a wide range of interesting topics for the benefit of education, research and industry advancement. The inaugural D.HTM Distinguished Lecture was conducted on 10 May 2013 by Professor Susanne Becken, Professor of Sustainable Tourism, Griffith University, on the topic of "Water and ...

As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.