Innovative eCRM Solutions for Hotels and Resorts


ZDirect, Inc. is the preeminent provider of eCRM and electronic marketing solutions for the hospitality and resort industry. With its enterprise platform ZMail®, the company takes email technology to a whole new level of effectiveness by giving hotel managers a powerful way to impact relationships with their previous guests and inquiry base. ZMail's® suite of tools empowers professional property managers to streamline their entire electronic marketing and eCRM efforts. See our product video.

With ZDirect’s patented ZMail technology and expertise, hoteliers are able to: centralize all their databases; send targeted and highly relevant "intelligent" emails to their “opt-in” permission-based subscriber list; automatically send confirmations, pre-arrival emails, thank you emails, customer satisfaction surveys and ultimately convert leads and previous guests into long term customers.

The result is new revenue captured, stronger customer loyalty, expanded customer base, and increased return on investment through the reduction of traditional marketing costs via measurable electronic marketing.

Based in Miami, Florida, ZDirect is a full service Email Service Provider (ESP) specifically for Hotels and Resorts, and the ideal solution for companies that require cutting edge features, solid integration and professional services.

General sales inquiries can be made at toll free 1-888-962-4548 or email sales@zdirect.com to arrange a demo of our suite of electronic marketing tools.                                                             


ZDirect, Inc.

1920 E. Hallandale Beach Blvd., Suite 502
Hallandale Beach, FL 33009
US Toll Free Telephone
: (888) 962-4548
Direct or outside USA: (954) 458-1449


Doug Reinmuth, VP of Sales

Caren de'Ath, Director of Sales – International

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Also see: ZDirect Updates Forms Center to Create Forms and Surveys on the Fly via ZMail / May 2013

5-Star Luxury Thailand Hotel Company SALA Resorts & Spas Communicating with Guests Effectively via ZDirect / April 2013

GrandStay Hospitality Selects ZDirect for eMarketing and eCRM; The franchisor of extended-stay and select service hotels is turning to ZDirect to build a cohesive online marketing strategy and communicate more effectively with guests / March 2013

Need a More Complete Snapshot of Guest Reviews From All Channels and Surveys? / March 2013

ZDirect Opens Office in Singapore; Martin Chua to Lead APAC Development / February 2013

ZDirect to Showcase its Two-Way Electronic Communication and Mobile Marketing Tools at ITB Berlin / February 2013

ZDirect Integration to Apple's Passbook Sends Hotel Confirmations from PMS to iPhone Users / January 2013

ZDirect Fortifies Global Growth; Providing Service to Six Continents / January 2013

ZDirect Now Helps Guests Check in Faster with OpenWays Mobile Technology / June 2012

English Lakes Hotels Resorts & Venues is Enhancing their Guest Communication Program by Using ZDirect's eCRM Platform / June 2012

Hotel Monteleone Announces Launch of ZDirects' New Mobile Passport for Guests; New application for smart phones makes travel easier before and after arrival / June 2011

The Grand Hôtel Stockholm, One of Scandinavia's Leading Luxury Hotels, Chooses ZDirect's eCRM Platform to Enhance Guest Communication / April 2011

ZaZa Databases Get a Facelift; Hotel ZaZa Selects ZDirect’s eCRM Solution for Improved Customer Relations / March 2011

MMI Hospitality Chooses ZDirect’s eCRM Platform for it’s crown jewel, The King and Prince Beach & Golf Resort / February 2011

ZDirect launches “Mobile Passport” eCRM Platform; Functionality to be showcased at HITEC 2010, June 21-24 in Orlando, FL / June 2010

Shell Vacations Chooses ZDirect to Boost Revenue in 2010 / May 2010

Boomerangs’ GuestHouse International & Settle Inn launches ZDirect eCRM Solution to Generate Immediate Revenue / May 2010

Natasha Le Roux named ZDirect’s Director of Sales, Americas / ASPAC / May 2010

Ireland’s Carton House selects ZDirect’s eCRM platform to grow customer satisfaction and market share. / April 2010

Grand Dame of Historic New Orleans French Quarter, Hotel Monteleone, embraces ZDirect leading eCRM technology / March 2010

London’s Cavendish Hotel selects ZDirect eCRM platform to increase loyalty and generate online business / March 2010

Xotels chooses ZDIRECT as eCRM Solution for its European Hotels / July 2009

ZDirect, Inc. Awarded Patent Covering Widely Used Online Email Marketing Technology / June 2009

ZDirect’s eCRM platform launched by Orient Express - North America / June 2009

Hospitality eBusiness Strategies (HeBS) and ZDirect Announce Strategic Partnership in eCRM Technology and Solutions / June 2009

ZDirect's Dynamic Survey Engine drives Golf Insider's social networking platform / May 2009

Denver Based Magnolia Hotels Choice of ZDirect Pays Dividends! / May 2009

ZMail Messaging Now Available for Mobile Phones, by ZDirect, Inc. / April 2009

ZDirect s Client Base Surpasses 1700 Hotels with Dayton House / April 2009

ZDirect Releases Innovative “On-Demand” Filters for Hoteliers / April 2009

Nordic Hotels, Stockholm Selects ZDirect to Drive its eCRM Initiatives / April 2009

The Peninsula Hotels Selects ZDirect to Drive its eCRM Initiatives Worldwide / June 2008

AmericInn® Hotel Chain Improves Customer Relations with ZDirect’s Innovative ZMail™ System / June 2008

Tarsadia Hotels Launches Emarketing Initiative for Independent Properties Utilizing ZDirect Platform / June 2008

InnLink and ZDirect Announce eCRM Interface to Service Hotel Clients / June 2007

Florida Based Hotel & Resort Company Ocean Properties Ltd. Launches Customer-Centric Electronic Marketing Program / June 2007

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