Hospitality Updrade

Established in 1992, Hospitality Upgrade is the leading technology magazine and Internet media company for hotel, travel and foodservice professionals including management, independent operators, executives and chains. Published three times a year, Hospitality Upgrade educates hospitality professionals on the latest technology software and hardware solutions. Regular coverage focuses on new industry trends and products, in-depth analyses by leading hospitality consultants, insider news and gossip, interviews with top industry executives, and profiles from many of the industries' solution providers. Specific topics include purchasing and maintenance of the following hospitality systems: point-of-sale, property management, back office, sales and marketing, Internet, in-room, restaurant management, central reservations, guest response, handheld/wireless technologies, executive information and more. offers archived articles, daily news, success stories and buyers’ information 24/7.

With more than 32,000 readers in 106 countries, Hospitality Upgrade is committed to shaping and defining the future of the hospitality technology industry. For more information or to sign up for a FREE subscription, visit

Our founder, Richard Siegel speaks often on the state of technology at conferences throughout the world and also co-produces technology exhibits at many trade shows including the International Hotel Motel and Restaurant Show every November in NYC. He also sits on numerous advisory committees including the HITEC Advisory Committee and puts together and moderates the CIO panel every year at HITEC. 

 Hospitality Upgrade

Hospitality Upgrade News:

Musical Chairs: A History Behind the LodgeNet Bankruptcy / Mark Haley / April 2013
Shifting Sands: Guest Management Systems Are in a Long Period of Transition / Jon Inge / March 2013
Tackling The Biggest Challenges in Hospitality and Gaming / November 2012
Discover and Leverage the Gems in Your Data  / November 2012
Integrated or Best-of-Breed Systems; Maybe we should be asking different questions when choosing systems. / Jon Inge / August 2012
Data and Analytics: The Blueprint of Service Design / August 2012
Life Imitates Artlessness: The electronic crisis junkie / Michael Schubach / August 2012
Hospitality Upgrade Launches HU Interviews with Bob Gilbert, Presdient & CEO of HSMAI / August 2012
The Evolution of Distribution; How we sell rooms - More changes are coming / John Burns / July 2012
See What You Missed at HITEC! Hospitality Upgrade Publisher Richard Siegel Interviews Technology Expert Jon Inge from the HITEC 2012 Show Floor in Baltimore, Md. / July 2012
Investing in Your I.T. Employees' Futures Benefits You / Lyle Worthington / July 2012
A Slideshow from a Week with Hospitality Upgrade and Hotel-Online / July 2012
Bringing Value / Dan Phillips / August 2011
Hospitality Upgrade: How to Convert Business on Your Website / Sally Richards / August 2011
Protecting Guest Data: What to Do about Malware / Lynn Goodendorf / July 2011
Simplexity - Where the simplest answer is usually the best / Michael Schubach / March 2011
Who is Your Competition? / Tim Coleman / March 2011
CES 2011 The Year of Being Connected / January 2011
Data Security: Part 2 Lessons Learned / Jeremy Rock / January 2011
Is the Hospitality Industry Ready for ERP? / Terry Price / December 2010
Reflections / Phil LaBelle / September 2010
Wanna Raise Your ADR? Audit Your Revenue Channels / Cindy Estis Green / July 2010
Data Security: So You've Been Breached, Now What? / Jeremy Rock / July 2010
Hospitality Upgrade Releases Summer 2010 Digital Edition / June 2010
HITEC Exhibitors -- Exclusive Video Opportunity; Technology Companies Have Opportunity to Produce Their Own Videos at a Fraction of the Cost during HITEC with the Help of Hospitality Upgrade and Realview TV / May 2010
Hospitality Upgrade Magazine Expects Record Attendance Numbers at Highly Anticipated Ninth Annual CIO Summit; The CIO Summit will be held September 8-10, 2010 at the Omni San Francisco Hotel in San Francisco, California / May 2010
Hospitality Industry Targeted by Data Thieves - Protect Your System to Avoid the Malware Nightmare / Eduardo Perez / May 2010
Hospitality Upgrade Launches Redesigned Web Site / April 2010
Notes: From an IT Service Shop - The Latest Virus Threats: Antivirus Soft, Internet Security 2010 / Geoff Griswold & Bert McDonold / April 2010
7 Steps to Position Your Hotel in the New OTA Environment / Tim Coleman / April 2010
Hospitality Upgrade Magazine Preparing for Highly Anticipated Sixth Annual Executive Vendor Summit - A Must Attend Event for Hospitality Technology Vendor Executives / January 2010
Is Your Site Hospitable? 5 Simple Strategies You Can Use to Improve the Customer Experience and Dramatically Boost Conversion / Claude Guay / December 2009
Aligning Digital E-commerce, Distribution, IT, Revenue Management, Sales, Operations and Marketing Objectives / David Atkins / December 2009
Sales 3.0 Technology; Key to New Business Development in 2010 & Beyond / Carol Verret / December 2009
Hospitality Upgrade Magazine Surveyed Hospitality Industry's Top Technology Leaders at Annual CIO Summit With Intriguing Results / September 2009
Hospitality Upgrade Magazine Reports Record-Breaking Attendance for Annual Meeting of Hospitality Industry's Top Technology Leaders; The eighth annual CIO Summit will be held September 9-11, 2009 at the Royal Sonesta Hotel in Cambridge, Massachusetts / August 2009
Twitter or Not to Twitter; Time Waster or Lead Generator? / Cindy Estis Green / August 2009
Clean Up Your (Server) Room! And find some immediate cost saving hiding in plain sight / Lyle Worthington / July 2009
Marketing to the Cell Phone Generation / Bill Geoghegan / July 2009
Sensible Marketing in Tough Times / Cindy Estis Green / March 2009
SaaS A Bright Spot in a Bleak Landscape / Scott Alvis / March 2009
5 Tips to Getting Started on the Mobile Web / Mark Watson / March 2009
The Use of Voice & Data Protocols Opens Whole New World of Communications within the Hospitality Industry / Bill Peters / October 2008
Keeping Up with Our Always Connected Guests Requires Hotels to Move from Self Service Applications into Multichannel Applications / Alon Kronenberg and Amitava Chatterjee / October 2008
The Cost of a Filled Room / Bill Geoghegan / October 2008
Dealerless Poker - Casinos reduce risks by automating /  Bill Geoghegan/ June 2008
Balance of Power / Tina McCrossan/ June 2008
An IT Checklist for the Start of a New Year - Making the best of your IT budget / Geoff Griswold / March 2008
Pigs in a Blanket - Is there a Return on Investment? / Michael Schubach / March 2008
Biz-Changing Trends in Travel Distribution / Mark Haley / March 2008
The Revolution is Underway in Video Services / Ashok Kumar / March 2008
Bridging the Technology Gap / Jennifer Minogue / Nov 2007
Free Money: A Primary Marketing Tool for Casinos / Bill Geoghan / October 2007
Dubai - One of the World's Most Exciting Countries for New Hotel Developments / Ted Horner / October 2007
Groups and Meetings – the Next Frontier in Online Booking / John Burns / August 2007
Hospitality Technology Contracts and Pitfalls / Raymond M. Asad / June 2007
The Online Metrics Handbook for Travel Marketers / by Cindy Estis Green for TIA and HSMAI / March 2007
Future Proofing Your Property / by John Burns / March 2007
Ask Not For Whom the Wedding Bell Tolls / Mergers and Acquisitions - Good for the Hospitality Industry? / Michael Schubach / March 2007
Hello, Front Desk? I Think I've Been Robbed! / Nick Price / February 2007
The Personal Data Privacy & Security Act– Is Your Hotel Ready? / Rick Warner / October 2006
Hospitality Loyalty Programs; Strategies for Points-based, Recognition-based Programs / Mark Haley / October 2006
Hospitality Intelligence: Almost Mainstream / Jay Troutman / October 2006
How Fast Do You Want to Go? Understanding the risks and costs with technology implementation and getting there too fast / Ed Klein / October 2006
What's New in the Hotel Guestroom? Digital, HD or IP Televisions / Ashok Kumar / June 2006
A Future Vision for Hotel Revenue Management / Caryl Helsel and Kathleen Cullen / June 2006
Marketing to the Next Generation of Buyers; Scoring Your Hotel Reservations System / Debra Kristopson / June 2006
Consortia-Corporate-Group Best Available Rate (BAR): Good or Bad for Hotels? / Caryl Helsel / October 2005
Check In Kiosks: Coming to a Hotel Lobby Near You? / Jerry W. Sheldon / October 2005
Moving into Compliance Mode; Realizing the Benefits, Cutting the Costs / Dorian Cougias / March 2005
What Hoteliers Need to Know About Flat Panel and HDTVs / Jake Buckstead / March 2005
10 Trends Affecting Hospitality IT in 2005 / Bradford Iverson / March 2005
Searching for Bookings? Optimize / Dr. Matthew Dunn / August 2004
Instant Messaging: Age Is Everything - Expectations of Immediacy, Productivy and the Rise of IM / Elizabeth L. Ivey / August 2004
Baby It's Cold Outside the Firewall / Michael Schubach / April 2004
High Wired: The Hotel Room of the Future / Kelly Stanford / April 2004
We're Not In Kansas Anymore; Differentiating your hotel through technology / Mark Haley / January 2004


Richard Siegel
President & Publisher
 Richard Siegel
Hospitality Upgrade

Siegel Communications, Inc. 
70 Mansell Court
Suite 225
Roswell, GA 30076

 678.802.5309 Fax

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