Maestro from Northwind

Maestro Enterprise Suite

We know how important it is that you provide your guests a consistent level of service and repeat recognition, while maintaining a 360 degree guest view at every point of contact.  NORTHWIND empowers its clients by delivering robust Maestro application solutions sharing a single-image database.  The Maestro Property Management Suite of solutions is comprised of over 19 integrated modules including: 

  • Front Office, A/R & Group Management; Efficient operations for hotels from 3, 500 rooms to 25 rooms;
  • GDS Two Way XML Connectivity – Increases revenue with online, 2-way reservation engine with integrated Yield Management; 
  • Condo/Timeshare Owner Management + Online – In addition to Condo functionality, owners may book units online and review accounts for greater control; 
  • Table Reservations + Online – Agents keep guests on property by pre-booking their dining experiences as well as enabling guests to book their own dining, spa and activity reservations online; 
  • Sales & Catering – Increases sales team productivity with remote access and cross selling for one hotel or a chain; 
  • ResEze Web Booking Engine – Enables you to capture more revenue and maximize Internet sales opportunities by up-selling guests during online room booking;
  • Yield Management – Data driven decision making with this proactive Integrated revenue manager for multiple booking channels;
  • Business Intelligence Tools & Analytics – Maximizes revenue opportunities through targeted guest-profile based marketing;
  • CRM – Consultative data mining and marketing services to optimize data use; 
  • Work Order Maintenance – Tracks equipment use and service to optimize asset investment;
  • Spa & Activities Management – Capture guest preferences and stay information details for greater guest retention, marketing and revenue;
  • Concierge – At your fingertips, centralized and expedited guest services controls;
  • Retail Point of Sale - Automates property outlets, pro shops and stores to maximize on property sales; 
  • Fine Dining Point of Sale – Flexible integrated POS for greater guest service;
  • Golf Management – Ensures smooth operations via tee-time and tournament scheduling;
  • Club Membership Management – Property-based club membership and accounting;
  • CRO – Centralize data and bookings at corporate while facilitating cross property booking enterprise wide; 
  • Guest Experience Management (GEM) – Automated guest response analysis for stronger marketing;
  • Multi-Property & ASP – Robust solution that supports all Maestro modules and provides real-time integration utilizing single or multiple database implementations.

Maestro Property Management Solution
Enhance guest service, improve efficiency and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.
About NORTHWIND – Maestro PMS
NORTHWIND is recognized in the hospitality industry for its “standard setting” Diamond Plus Service and robust integrated Maestro resort hotel software technology. With over 30 years experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control and profitability.

Latest Northwind News

NORTHWIND Announces ResWave2 with Enhanced Direct-Booking and Upsell Capabilities for Guests, Groups: Strengthens Online Package Promotions, Activity Bookings, Group Management, Mobile and Social Media Reservations / May 2013
NORTHWIND-Maestro PMS Celebrates 35 Years of Stability, Technology Innovation and Passion for Providing the Industry's Leading Service for Independents / April 2013
Maestro's Integrated Guest Experience Measurement (GEM) Delivers Guest Insights that Drive Profit, Inspirational Service and Guest Retention / March 2013
Cloud PMS vs. Property-Based Systems: Why Savvy Independents Choose Maestro Cloud for Reliability, Data Security, Processing Speed, PCI Compliance / February 2013
Profiles in Success: Independents Use Creative Guest Engagement Strategies to Maximize Revenues, Reduce Costs with Direct Online Channel and Social Media Booking / February 2013
Independent Operators Drive Emerging Guest Retention and Guest Engagement Tech Advances in Hotel Industry / January 2013
Maestro Property Management Suite Selected by 13 Independent Properties to Increase Direct Bookings, Operating Efficiency and High-Touch Guest Experience / January 2013
NORTHWIND Announces 2013 Users' Conference - 'Unleash the Power of Maestro PMS' to Maximize Productivity, Online Revenue and Profitability / December 2012
Profile in Success: How Margaritaville Beach Hotel Leverages Online Marketing and Social Media to Keep Guests Coming Back, Referring Friends - and Booking Rooms / November 2012
Luxury Ski, Spa, Golf and Yachting Resorts Select Maestro to Take them Beyond PMS to More Profitable Operations and High-Touch Guest Service / October 2012
Maestro PMS and Award Winning SilverWare POS Integration Goes Beyond Interfaces; Delivers Convenience, Data Security, Increased Revenue, Efficiency, and 360 Guest Service / September 2012
Are Independent Hotel Operators Leading the Way in Driving Property Management System Evolution for Greater Flexibility, Increased Functionality and Service? Maestro is PMS of Choice for Indies That Require Reliable Technology, Expert Support, and Close Vendor Partnerships to Maximize Productivity and Profitability / August 2012
From System Installation through All Operating Areas - NORTHWIND Maestro Makes Transition to New PMS Painless with Industry Leading Diamond Plus Service; Independents Rely on Maestro PMS for Seamless Integration Across All System Modules and Industry's Most Responsive Service Support for Increased Productivity and Revenue / July 2012
Top 2012 PMS Trends: NORTHWIND Showcases Guest Loyalty for Independents, Maestro Cloud and Mobile, Direct Web and Social Media Booking at HITEC; Maestro PMS Innovations Build on Reliable, Fully-Integrated Single-Image Database Platform to Drive Revenue, Create Cost Savings and Optimize Productivity / June 2012
Maestro PMS Enterprise Business Intelligence Drives More Profitable Decisions; Empowers Multi-Property Groups to Manage Their Business at Higher Level, with Precision / June 2012
Profiles in Success: Resorts for All Seasons: How Independent Operators Overcome Seasonal Lull, Drive Business, Attract New Market Segments and Bring in Big Profits Year Round / May 2012
Maestro Launches the New Face of Hotel Operations; Mobilizes Staff with Xpress iPad Check-In to Extend a Great Customer Experience; Enables Staff to Get Out From Behind the Desk and in Front of Guests for the Ultimate in Personalized Service and Upsell Capability / May 2012
Maestro PMS Selected by Two Multi-Property Hotel Groups and Five Independent Resorts and Luxury Destinations to Increase Revenue, Supercharge High-Touch Guest Service / April 2012
NORTHWIND Announces Mobile-Optimized Online Group Management Tools That Enable Guest Self-Serve, Simplify Meeting Planner Experience, and Have Big Impact on Bottom Line / March 2012
Independent Operators and Hotel Groups Seeking Cloud-Based PMS to Lower Costs, Increase Productivity, Improve Guest Service Select Maestro by NORTHWIND; Cloud-Platform Maestro (SaaS) Frees Up Staff, Provides PCI Compliant Secure Environment, Reduces Hardware Expenses and Drives Profitability / February 2012
NORTHWIND Maestro Expands Professional Services to Achieve Greater Profits and Productivity for Independent Operators; Maestro Professional Management Strategies and Online Marketing Services Designed for The Unique Needs of Independents Create More Efficient Operations and Optimize Revenues / February 2012
Guest-Centric Maestro PMS Selected by 3 Multi-Property Groups and 6 Independent Operators for Peak Efficiency, Enhanced Guest Experience and Increased Direct Sales; 9 High Touch Properties Choose Maestro Integrated PMS, Sales & Catering, Yield Management, Business Intelligence, ResWave Booking Engine, and Condo & Spa / January 2012
Independent Hoteliers Facing Mandated PMS Upgrades Seize Golden Opportunity to Improve Operations and Profitability; Independents turn to Maestro PMS for Complete All-In-One Solution; Integrated Web and Mobile Technology Backed by Industry’s Leading Diamond Plus Service / December 2011
2011's Most Prestigious Award-Winning Independent Hotels and Resorts Rely on Maestro PMS to Achieve Highest Standards of Service and Efficiency; Integrated Maestro Technology Enables the Industry's Most Respected Independent Operators to Consistently Provide 5-Star Service and Earn Top Honors from Guests / November 2011
Maestro is Preferred PMS for Independent West Coast Hotels and Resorts to Maximize Revenue, Increase Direct Web Bookings, and Streamline Multi-Property Operations; Beyond PMS - Maestro is 'Total Productivity and Revenue Generation Solution' with Integrated Tools and Services for Independent Operators' Unique Needs / November 2011
Profiles in Success: How MCM Hotels Outshines Franchises; Increases Loyalty, Boosts Cross-Selling and Productivity at Successful 7-Property Independent Chain; Corporate Staff of 3 Raises Performance for 1,500-room Full Service Hotel Group; Consistent Global Standards, Integrated Maestro PMS on Single Database Increases Reservations, Reduces Costs and Ensures Efficiency / October 2011
Productivity and Profitability are 2012 Focus for Independents: Maestro PMS Tools and Services Meet Emerging Travel Trends for Operators and Hotel Groups / October 2011
NORTHWIND Maestro PMS Selected by Seven Independent Resorts and Multi-Property Companies to Centralize Operations, Boost Productivity and Increase Revenue; Luxury Independent Boutiques, Resorts, and Hotel Groups Choose Maestro’s Integrated System on a Single Database for Multi-Property, Spa Sales & Catering, and Owner Management for Condo-Timeshare-Vacation Club / September 2011
Savvy Multi-Property Operator Lodging Hospitality Management Integrates Maestro PMS Loyalty and Social Media to Increase Direct Bookings and Repeat Business; Luxury Boutique Independents Outshine Flags with Creative Marketing and Personalized Rewards Strategies using Maestro Integrated CRM, Loyalty, Booking Engine and Mobile / August 2011
Maestro PMS Announces Enhanced Online, Mobile-Ready Guest Loyalty System for High-Touch Independent Operators to Recognize, Reward, and Retain Guests; Maestro Loyalty Offers Independents Same Benefits as Major Chain Programs, Drives Revenue through Direct Bookings, Referrals, and Member-Only Targeted Marketing / July 2011
Own Your Own Cloud - The Best of Both Worlds: Cost Savings, Operating Efficiency, And Remote Data Access; NORTHWIND Maestro PMS Delivers Advanced Cloud-Based Systems to Independent Operators to Reduce Expenses and Generate Revenue / June 2011
2011 is the Year to Focus on Profitability Strategies – 16 Independent Properties Select Maestro Integrated PMS to Increase Revenue and Direct Bookings; High Touch Independent Operators Rely on Maestro ‘True Multi-Property’ Solution as Business Tool to Grow Profits, Online Reservations, and Centralize Operations / April 2011
Hooters Casino Hotel Creative Online Promotion Generates Impressive Response Rate and Profitability; Boosts Reservations, Upsell and Lowers Costs; Maestro PMS’ ResWave Booking Engine, Email and Landing Pages Drive 75% to Book Rooms and Upgrades For Last Minute Special Offer Flash Sale / March 2011
Maestro Profiles in Success: Global Leader Benchmark Hospitality International Virtual System Strategy and Technology Expertise Focuses on Greater Owner ROI; Benchmark Hospitality’s Cutting Edge Hosted Applications, Led by Maestro PMS, Put Technology in Service to Profitability, Staff Productivity, and Guest Service / February 2011
21 Leading Independent Hotels & Resorts Find Solution to Drive Greater Efficiency, Personal Service, Web Reservations and Profitability; Maestro Property Management System Continues to be Preferred PMS for Single and Multi-Property Operators Based on 360 Degree Guest View, Mobile & Website Bookings, Four Diamond Service / January 2011
Margaritaville Beach Hotel in Pensacola, Florida Increases Profits by Giving Guests a Cool Experience with Hot Technology Using Resort Wide ID Card; Maestro PMS Drives Online Upsell Revenue, Merchandising, Direct Website Reservations, and Guest Loyalty for Successful Jimmy Buffet-Themed Destination / December 2010
Gainey Suites Hotel Develops Profitable Online Marketing Mix with Email, Social Marketing, Group Landing Pages to Grow Business and Rate #1 on TripAdvisor; Maestro Goes ‘Beyond PMS’ - Leverages Email, Facebook, Event Landing Pages to Drive Direct Bookings, Group Business and Loyalty for Independent Luxury Resort Hotel / November 2010
Independent Hoteliers Find the Perfect Balance of Online Distribution, Direct Website Bookings and Social Media Presence; Forward Thinking Operators Use Maestro’s ResWave Booking Engine to Take Back Their Guests From OTA’s, Maintain Their Brand Loyalty and Increase Profitability / October 2010
Leading Independent Hoteliers and Industry Experts Network and Share Strategies for Success, Productivity, Guest Experience, and Future of Online Bookings; NORTHWIND Takes Independent Operators ‘Beyond PMS’ to Totally Integrated Operations, Guest Loyalty, Mobile, Higher Occupancy and Greater Revenue at 2010 Maestro PMS Users Conference / October 2010
Award Winning Jay Peak Resort Expands, Adds Properties, Activities, and Keeps Guests Returning Year Round at Four-Season Destination; Maestro PMS Multi-Property Suite Streamlines Hotel Operations, Condo-Ownership Management, and Drives Direct Website Bookings for Vermont Ski – Golf Resort / September 2010
NORTHWIND-Maestro Enables Operators to Increase Revenue with Mobile Presence and Web 2.0 Capability; Mobile Room Bookings Forecasted to Reach $160 Million in 2010; Mobile-Ready Operators Benefit / September 2010
Booming Rodd Hotels & Resorts Hosts ‘Live with Regis and Kelly Show,’ Builds Success on Personal Service; Loyalty Club Grows to 18,000 Members; Expanding 9-Property Premier Resort Operator Centralizes Guest Preferences, Cross-sells Properties and Maximizes Revenue with Maestro PMS Complete Integrated Solution / August 2010
NORTHWIND-Maestro Earns Microsoft Certified Partner Status with Leading Edge Property Management System; NORTHWIND Demonstrates High Degree of Proficiency, Proven Technical Expertise of its Employees and a Track Record of Delivering Hospitality Software Solutions Using Microsoft Technologies / August 2010
Maestro’s All-in-One Solution, Diamond Plus Service Make it PMS of Choice for 16 Independent Hotels, Resorts and Conference Centers in 2Q-2010; High-Touch Independent Single and Multi-Property Operators Select Maestro Integrated PMS to Maximize Guest and Group Self-Serve Web Bookings, Centralize CRM and Enable Staff to Focus on Guest Experience / July 2010
Getting Social at HITEC: Maestro PMS Unveils ResWave Direct Website Bookings Using Social Media and Mobile; Maestro’s Integrated Real-Time ResWave Booking Engine Enables Independent Hoteliers to Drive Reservations from Twitter and Facebook as well as iPad and Other Mobile Devices / June 2010
The Swarovski Crystal Empire Celebrates Grand Opening of Sparkling Hill Resort and Wellness Center Hotel with Dancers, Symphony, Celebrities, VIP’s; Fairy Tale Festivities and Dazzling Hospitality Highlight History Making Debut of Brilliant European-Inspired Luxury Wellness Destination / June 2010
NORTHWIND Launches Maestro Self-Service Touch Screen Kiosk to Improve Guest Experience, Reduce Costs; Maestro Easy to Use Check-In Kiosk Meets Emerging Guest Demands for More Freedom, Faster Service, and Allows Front-Line Staff to Focus on Value-Added Guest Interactions / May 2010
Two Leading Independent Multi-Property Companies with 11 Resorts Select Integrated Maestro Enterprise PMS Suite and Expand Guest Self-Serve Online; Maestro Centralized Single-Image Database Drives Increased Cross-Selling, Efficiency, 360-Degree Guest Service & Increases Direct Web Bookings for Lower Cost / April 2010
NORTHWIND Partners With Shift4® To Provide Maestro Users Secure, Cost-Saving Payment Card Processing; Shift4 Interface Enables Maestro Users to Utilize Any Bank or Payment Processor for Lowest Cost Card Services / April 2010
Conde Nast Gold List Barnsley Gardens Resort GM Scott Mahr Shares Success Tips After Being Named Outstanding GM by the GHLA; Credits Staff and Integrated Maestro PMS for Supporting Award-Winning Guest Service, Productivity and Revenue at Luxury Preferred Boutique Hotel Group Property / March 2010
Independent Hotels and Resorts Attract Guests, Increase Revenue Using Social Media and E-Marketing to Promote Direct Website Bookings, Loyalty; Personalized Service, Engaging Guests in the Era of Internet & Social Marketing Proves a Winning Strategy for Independent Hoteliers to Outshine Large Chains / March 2010
Profitable Business Strategies “Beyond PMS” is Focus of NORTHWIND-Maestro 2010 Users’ Conference; Interactive Event Offers Independent Hotel & Resort Operators Profitable Web Best-Practices, Performance Strategy Sessions, Social Media Training & Hands-On Labs / February 2010
Maestro PMS Clients Honoured in 2010’s Most Prestigious Lists Including Conde Nast Gold, Forbes, and AAA 5 Diamond; Leading independent single & multi-property hotels & resorts reveal secrets to staying on top year after year / February 2010
Top 5 “Most Important Priorities in 2010” for Independent Hoteliers - PCI Compliance, Direct Website Bookings for Lower Costs, Total Guest Experience to Boost Loyalty, Yield Management to Maximize Revenue and Social Marketing are Essentials for Success / January 2010




Ivana Johnston - Sales & Marketing
8300 Woodbine Avenue, 5th floor
Markham, ON L3R 9Y7
Phone: 905-940-1923
Toll Free: 1-888-667-8488

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