About MSI- A Unique Approach to Integrated Technology Services

Based in Phoenix, Arizona, Multi-Systems, Inc., (MSI) is the hospitality industry’s leading provider of integrated technology services. In addition to MSI’s lodging software, we offer unique tools and consultative approaches to Property Management, Sales and Catering, Point-of-Sale, Kiosk, and Corporate Services™.

MSI develops, markets, and supports easy-to-use, state-of-the-art, integrated technology services and software for hotels throughout North America and the world. The company's strengths are its people and an environment of open communication. The MSI team is dedicated to following its Guiding Principles, which spur continuous innovation and the highest quality products and services. MSI takes pride in marketing superior hotel software solution options, which are supported by experienced customer centric professionals.

Leaders in Hospitality and Lodging Software for 18 Years

Established in 1990, the integrated technology services company has shown steady growth by increasing revenue every year since its inception. The company is made up of Senior Management, tenured in the industry, as well as dedicated associates in the Sales, Support, and Account Management teams. In addition, MSI’s Implementation team provides the most comprehensive and consultative IT solutions to help you integrate your new software solution into the operations of your business seamlessly.

Today, MSI offers the most complete and fully integrated property management system solutions and enhanced lodging software selection available in the hospitality industry. With more than 3,000 installations across North America, MSI employs over 200 people at its headquarters in Phoenix, AZ. MSI’s friendly, customer driven industry specialists will help you find the right lodging software and tools for your property. Please select a link on the left to learn more about MSI’s commitment to you and your property.

MSI Products & Solutions
Creating a strong link between your technology systems is one of the smartest things you can do for your properties. Providing the lodging industry with complete technology solutions is MSI’s strength. Our seamlessly-integrated software systems, including Property Management, Sales, Marketing and Catering, Point of Sale, Centralized Corporate Services, Credit Card Processing, and Wireless Check-in/out, have been tightly integrated and thoughtfully designed to assist you with all your properties’ needs.

WinPM: Hotel Management Software
Everyone likes the challenge of predicting where technology is going to take us, but no one knows for sure what is around the corner. MSI's Property Management System, WinPM, has been designed in a very unique way that will allow your business to always be best prepared for any and every change that occurs in the hospitality technology area. The WinPM System automates all areas of your front desk and offers many key features to assist in the profitable management of your property. Learn More.

: Hotel Reservation Software
NovaPlus combines a fully featured property management system with a fully integrated rates management system. Offered exclusively to Best Western members or management companies with a Best Western in their portfolio, NovaPlus was built to provide the best tools available to assist properties to increase revenue in conjunction with the Best Western Two-Way interface. At 450 properties and growing, NovaPlus is one of the most popular Property Management systems offered to Best Western properties. NovaPlus offers a variety of interfaces, including a credit card interface to Southern Data Com, allowing your property maximum flexibility in choosing your credit card processor. Learn More.

: The Best in Enterprise Level Property Management Software Solutions
EnterprisePM is an extremely flexible property management system for select service properties. Hoteliers operating within multi-property, multi-branded environments are looking for a centralized PMS database to support and securely store all property and guest preference information that ultimately can be accessed and shared across the enterprise. Our Enterprise PM platform is extremely flexible, and will accommodate multiple scenarios to meet multiple needs, including the ability to keep database information proprietary for multi-brand situations when necessary. It will help hotel and management companies to consolidate reports, facilitate cross-booking, and enable field sales managers to have real-time information on availability and rates. Learn More.   

: Sales & Catering Software Combined with WinPM, a Comprehensive Property Management Solution
MSI’s Sales, Marketing & Catering System features instant access to an Automated Function Book, Client and Prospect Tracking, Yield Management, BEO’s, Rooms Book, Sales Diary, and more. Your staff also has immediate access to Sleeping Room and Function Room Availability from anywhere in the system, making manual searches through files a thing of the past. WinSAM is fully integrated with WinPM, MSI’s Property Management solution so eliminating the need for an interface. Learn More.

Contact Management:
WinPM + Sales Driver: Property Software for Limited Service Locations
Introducing WinPM + Sales Driver, offering enhanced database management software to increase productivity and track sales activity for select service properties. With the click of a mouse, sales managers, general managers and front office personnel can access detailed information on sales accounts, contacts, new business, traces and communications records. The system allows the ability to set target rates and group room allocations as well as merge database fields with Microsoft® Word, Excel and Access for direct mailings. Sales Driver is fully integrated with WinPM, MSI’s Property Management solution. Learn More.

Place Point: A Retail and Self-Service Point of Sale System
Place Point is a Point of Sale system with an instinctive user interface that fully integrates with MSI’s WinPM system. Guests can order items using secured information encoded on a track of their room key—specially encoded for this purpose—or a credit card to purchase food or beverages in the lobby. Built from the ground up to be intuitive and user-friendly, it combines appetizing graphics with a thoughtful design to appeal to the growing group of business travelers that demand interactive technology in their purchasing experiences. The easy front end is carried on in the Retail version, making the technology the easiest task your new employees will learn! Learn More.

The Helm: Hotel Business Intelligence Software
Imagine a tool so targeted and so interactive that you could be absolutely confident of having a complete and up to date picture of the operational aspects that are the most critical to you across all of your hotels. Imagine a tool so powerful that your ideas, your thoughts, your intentions could be deployed across all of the properties in your portfolio instantaneously. Are your revenue management, customer relationship, regional sales group, corporate controller, and operations staff able to access the information they need at the time they need it? Nothing is more critical to customer service than being able to react appropriately to your guest’s needs as they occur. And insuring that all of your properties have access to the guest information that will create a personalized guest experience at your hotels is the competitive advantage most coveted in today’s competitive marketplace.  Learn More.

nTouch: Next Gen Solutions 
MSI introduces nTouch family of technology solution products. MSI is continually looking at emergent technologies to find solutions the make guest service and day to day management more accessible. With the introduction of the iPhone and Microsoft Surface applications, MSI proves again why it is a leader in the Hospitality industry in providing solutions for today and into the future. Learn More.

ASP Corporate Services: Web-Based Hotel Management Software Package Services
MSI's focus is on providing cutting-edge integrated technology solutions to the lodging industry and supporting them with superior service. Our solutions have been developed with the needs of hoteliers first and foremost. MSI's Windows Property Management System resides on multi-tiered technology that allows ASP-based services to be offered. MSI has developed ASP-based products that include Web Corporate Track (corporate reporting network), Frequent Guest Stay Data Systems, E-folio and Web Folio Systems. Learn More.

Web Booking Engine: Web-Based Hotel Booking Software
MSI’s Web-Booking engine is designed to provide clients with an intuitive internet tool to increase exposure, bookings and efficiency for independent and brand properties. Whether you have an existing web-page or simply looking to increase your presence through adding a Web Booking Engine to your property, MSI can help!  Learn More.

For Information:
Email:  Info@msisolutions.com
Tollfree:  800-331-7890

Press Releases

MSI Commemorates 20 Years of Hospitality Milestones; Two decades strong, hallmark property-management leader delivers / February 2011
Merchant Link and MSI Team Up to Provide Cutting-Edge Payments Solution for Hospitality Sector; New Partnership to Provide Ultra Fast Payments Gateway, 'One-Call-Solves-All' Customer Service and Reporting for MSI's Property Management System / August 2010
MSI’s Self-Service Point of Sale Solution, Place Point Expands to iPad / iPhone / iPod Touch Devices; Mobility and Versatility Allow Hoteliers to Enhance Guest Service / June 2010
MSI Integrates RateTiger’s Rate Shopper into WinPM / June 2010
MSI Completes Purchase of REMco Software; Creating one world-class, hospitality software and services organization dedicated to empowering the lodging industry / June 2010
MSI and Nova Plus Reach Five Year Milestone; Associates & Clients Agree: Commitment and Dedication Make for a Strong Partnership / April 2010
MSI hires Well-Known Industry Executive Maureen Kieffer as Chief Operations Officer / February 2010
Canyon Plaza Resort Selects and Installs MSI’s Hospitality Technology Property Management Solution / January 2010
Best Western Peppertree Inns Calls on MSI for Innovative iPhone & WinPM Integration; MSI Launches the nTouch application for the iPhone and iTouch to Best Western / November 2009
MSI and eRevMax Collaborate to Provide Rate Shopping Information Access through Property Management Systems / October 2009
MSI Continues to Attract Top Industry Talent; MSI hires Senior Industry Executive Robert Bansfield as Vice President of Corporate Sales & Marketing / October 2009
MSI’s WinPM Solution Replaces Wytestone’s Legacy Property Management Systems; MSI Empowers Wytestone Properties / October 2009
Become a Fan, MSI Launches its Fan Page on Facebook; If you haven’t seen MSI lately, you haven’t seen MSI / September 2009
MSI’s WinPM Functionality and Best Western – Growing Together; Delivering Solutions Based on Client’s Request / September 2009
Hoteliers Respond Loud and Clear to the “Ultimate Hotel Technology Make-Over Contest”; Don’t be Left Out – Get Your Entry in Before October 20, 2009 / September 2009
EnterprisePM finds Paradise at Maho Bay Camps & Resort / September 2009
Uncompromising Standards Make the Return that Much Sweeter; Best Western Carib Beach and MSI together again / September 2009
Win the Ultimate (Technology) Make-Over! Vendors call on hoteliers to share their greatest needs / June 2009
MSI Increases Mobility for Hoteliers and Guests through iPhone & iTouch; Shaping Technology through forward thinking leadership / June 2009
MSI Innovates Hotel Guest Service; MSI Showcases Hospitality Technology Applications on Microsoft Surface Technology at HITEC 2009 / June 2009
MSI and MeetingMatrix International Inc. Sign Alliance Agreement; WinSAM plus MeetingMatrix, a complete solution for your meeting and event needs / May 2009
Best Western Atrea Hotel and Suites in Lackland, TX selects MSI’s PMS & POS; West Hospitality Limited and MSI: Uncompromising choice for guests and technology / April 2009
MSI and Hi-Tech Business Systems Partner to Break Beyond Borders / February 2009
MSI Surrounds itself with Great Hospitality Solutions Minds First Annual Consultant Roundtable is a Huge Success / December 2008
Superior Service has a new name, Michael Crain; MSI hires Leading Customer Service Author to Lead Associates and Call Center / November 2008
Darden School of Business Gives MSI's Hospitality Solutions Top Grades; MSI's Property Management Software successfully implemented at Darden’s on Campus Hotel / September 2008
Hospitality Technology Company MSI Successfully Adds Windows Vista Platform to Property Management Software; MSI continues to deliver leading-edge property management solution for clients / September 2008
Property Management Software Company MSI Empowers over 550 Best Western Properties with Increased Brand Support; MSI is First to Deliver Gold Crown Club International (GCCI) Loyalty Program Integration / July 2008
Tech Company takes on Interior Decorating; MSI and Ronald McDonald House at Phoenix Children's Hospital Working together to provide a loving, safe environment for the families of sick children / July 2008
Hospitality Solutions Provider MSI Announces Addition of New Chief Marketing Officer / June 2008
Microsoft Technology Center Customer Solution Case Study; Software Developer Increases Product Scalability with Access to the Right Resources / May 2008
MSI Achieves Payment Industry Compliance; Firm’s Software Completes Visa Payment Application Best Practice Validation / March 2008
MSI's Commitment to Quality and Customer Satisfaction Demonstrated in EnterprisePM Benchmark Testing; MSI Leverages Microsoft Partnership to Optimize Performance and Customer Value / March 2008
MSI Partners with Leading eLearning Development Group; d’Vinci Interactive will provide web based training tools for MSI Products / February 2008
MSI Attracts Industry Veterans for Key Executive Positions - Andrew Sanders and Keith Cook Join MSI / January 2008
Rivertide Suites Luxury Condo Hotel Installs WinPM; MSI Enhances WinPM with Condo Hotel Reporting / January 2008
MSI Announces New Partnership with Advance Card Systems to Provide Integrated Solution for Identification Storage; EnterprisePM, WinPM and Nova Plus will offer the new functionality / January 2008
Best Western Ville-Marie in Montreal Chooses MSI’s Products to Automate Luxury Hotel / December 2007
MSI Introduces The Helm; A seamless interactive tool, centrally located, providing real time access to data management across an entire hotel portfolio / November 2007
Multi-Systems, Inc. Announces Key Management Changes / February 2007
MSI WinPM, Best Western Two-Way CRS Interface Hits 100th Installation Milestone;  NovaPlus in Certification Testing for Two-Way CRS Interface / December 2006
Development of Best Western Two-Way CRS Interface to MSI’s Nova Plus Underway/ October 2006
MSI Announces Dedicated Brand Managers for Its Customer Assistance Center / September 2006
MSI Announces Dedicated Brand Managers for Its Customer Assistance Center / June 2006
Pegasus Scottsdale Data Center Becomes Hosting Facility for MSI’s Web-based Solutions / June 2006
MSI’s NovaPlus Wins Continued Acceptance,  Best Western Two-Way Interface to be Deployed / May 2006
Hospitality International Selects MSI As Preferred PMS Partner / May 2006
Peppertree Inns & Suites Reap the Benefits of MSI Two-way Interface; Best Western member properties maximize room revenue via two-way CRS rate-tiering feature / February 2006
MSI’s WinPM Becomes the First-Ever ‘Brand Standard’ PMS Platform for Hawthorn Suites Hotels / January 2006
MSI, Pegasus Agree to Develop Interface Between PMS, CRS; Interface will include rate update and client file information that will allow hoteliers to manage rates and customer data from one system / November 2005
To Improve PMS Interface Consistency, MSI Joins HTNG’s ‘Distribution Solution Workgroup’ / October 2005
AmeriSuites Upgrades to MSI’s WinPM / September 2005
MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005
Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005
Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005
Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005
MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005
USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005
MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Ken Hales Named Chief Technology Officer at Multi-Systems Inc. / July 2002

Tim Tiller
MSI (Multi-Systems, Inc.)

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