Winner of the “Most Innovative Hospitality Technology” for 2010
by Hospitality Technology Next Generation

Intelity's ICE (Interactive Customer Experience™) software, with its dazzling guest interface and ICS (ICE Control System) backend management, was recognized by a global vote of hoteliers as the “Most Innovative Hospitality Technology” in the industry in 2010.

As the world’s first fully interactive guest service interface with full, real time backend management tools, ICE was designed by and for hoteliers to generate higher revenue, reduce operational costs and increase guest satisfaction.

ICE software does this by monitoring guest requests in an easy-to-read format which allows hotel management to identify strengths and weaknesses and streamline services. As a result, hotels are reporting a dramatic increase in areas such as in-room dining checks, hotel restaurant reservations, guest service efficiency, activities revenues, and direct marketing revenue.
ICE technology is available in five different versions. These include: ICE Touch (on in-room touch screens and iPads); ICE Mobile (on smartphones); ICE TV (on in-room TV’s); ICE Lobby (on touch screens) and ICE Connect (on laptops). No matter which version(s) a hotel chooses, ICE is custom branded and designed with the hotel’s guest service content.

ICE has been installed in some of most well-recognized brands including Marriott, Hilton, Westin, Hyatt and Wyndham. It is expected to be in 500,000 rooms throughout North America, Caribbean and Latin America by mid 2011.

Please acquaint  yourself with ICE here on our site.

Learn more about ICE
Find out what ICE offers both your hotel and your guests.

Take a journey through ICE

The future of hospitality has arrived. Learn more about what has taken the hospitality industry by storm.

So many benefits all in one solution

ICE has unique benefits for all types of properties.All with the same result, new revenue.

What Intelity's hotel partners are saying

"ICE empowers our guests to customize and enhance their own stays by making it much easier for them to select the services and extras they wish. ICE delivers for us incremental revenues where we might have expected and very often where we didn't."

"ICE is the first full function, thoughtfully designed and stable platform that has measureable ROI."

"Intelity is two years ahead of everyone else."

"Others promise solutions in the future. Intelity has them now."

At Intelity, it is our goal to continually sharpen the cutting edge of guest service technology from our compelling guest interface to our backend management tool. Everything we do has one goal – to help our customers achieve their goals.



5401 S. Kirkman Road, Suite 740
Orlando, Florida, 32819
1-888-RevPar-1 (1-888-738-7271)

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Intelity Articles of Interest:

Intelity Wants Hotels to Shine With All-New ICE Sapphire / May 2013
Intelity Adds Technology to Kimpton's Nine Zero Hotel / April 2013
Unique Garden and Intelity Introduce ICE on iPads to Brazil, as Tablet Sales Reach More Than $3 Billion in Latin America / March 2013
Intelity Offers New Integration For Hotel Spas with Book4Time / March 2013
Intelity Plans to Put the Globe on ICE / March 2013
Intelity Achieves 35 Integrations and 35 Guest Services; ICE represents the highest number of integrations or services available from any company in the world / February 2013
Four Seasons Hotel Los Angeles at Beverly Hills Expands Technology with ICE Mobile / February 2013
Intelity's ICE Now Covers Five Continents / February 2013
Intelity Returns to Pebble Beach National Pro-Am / January 2013
Intelity's ICE Storms Hotel Lobbies; Intelity announces innovative technology for hotel public spaces / January 2013
Intelity and Hotelinnovativ Bring ICE to Switzerland / January 2013
Conrad Hotels & Resorts Launches Conrad Concierge, New Level of Personalized Service for Today's Luxury Traveler; For the first time, guests can customize their hotel experience before arrival with Conrad Concierge / November 2012
ICE Proves Hot Feature at Fairmont Pacific Rim / November 2012
Peninsula and Intelity Announce an Evolution of Interactivity; Partnership Fundamentally Expands Hotel Guestroom Service Technology / November 2012
New Technology in The Hotel in Brussels; Intelity's guest room service management technology and a mobile-based, front desk bypass system from OpenWays are now installed at The Hotel in Brussels / October 2012
ICE Comes Early at The Arrabelle at Vail Square; Intelity's ICE in-room software arrives at the AAA Four Diamond Award winning resort, The Arrabelle in Vail, Colorado / October 2012
Intelity Fills Brand New Vice President Position with Longtime Hilton Executive Jeff Fox / October 2012
Intelity Releases Results of Two-year Study of iPad Use in Hotels; Guest user data collected from hotels reveals that service via tablets is becoming a preferred method of accessing and ordering guest services. / October 2012
Hotels Enabled to Put iPhone5 on ICE; Intelity's ICE software is fully compatible with the new iPhone 5, allaying any apprehensions about expensive necessary upgrades by existing hotel clients. / September 2012
Intelity's ICE Featured in Top Rated Aloft Hotels; Intelity technology aids Aloft hotels in Tallahassee and Abu Dhabi in providing a distinguished guest experience / September 2012
Intelity Docks Technology on LaunchPort; Intelity and LaunchPort are teaming up to offer docking stations for iPads featured in hotel rooms / September 2012
Intelity Celebrates Five Years As Industry Leader; The Orlando-based hospitality technology company marks its fifth year providing hotel guest service software / August 2012
Fine Dining at Your Fingertips with Intelity's ICE; Hotel guests can order room service from Mondrian SoHo's new restaurant, Isola Trattoria & Crudo Bar, or Hotel Bel-Air's Wolfgang Puck restaurant using Intelity's ICE on in-room iPads. / August 2012
Intelity Reaches Milestone With 50 ICE Mobile Hotels; The leading provider of mobile guest service software for hotels marks its 50th client, NYC's Bryant Park Hotel, to opt for its mobile platform / August 2012
Intelity Announces Partnership With SpaSoft; The leading companies in guest management and spa management solution technology expect the first integration of their respective software in September. / July 2012
Four Seasons Hotel Toronto To Offer Intelity's ICE / July 2012
Intelity and Evolve Guest Controls Announce Strategic Partnership / June 2012
The Life and Times of a Guest Request with Intelity's ICE Technology; Take a walk through the process of fulfilling a guest request with the award-winning ICE Technology. / June 2012
Intelity Announces Partnership with Swisscom Hospitality; Award-winning ICE technology will now be integrated with Swisscom Hospitality in-room televisions worldwide / June 2012
Intelity and Newmarket International Forge Partnership for Meeting & Event Focused Hotels; First of its kind solution delivers unprecedented service options to meeting planners and attendees plus hotel staff / June 2012
Enseo And Intelity Announce ICEbox™, an In-Room Entertainment and Customized Guest Services Experience; Intelity's ICE™ Enabled on Enseo Platform, Expands Market Reach for Both Companies / June 2012
Ciena Hotels and Intelity Forge a Partnership; Intelity's ICE Will Serve Guests at all Ciena Hotels and Suites / June 2012
Stop The Presses! ICE Saves Tens of Thousands For Earth Day; Intelity's ICE Replaces In-Room Printing. / April 2012
Intelitys ICE (冰- ICE in Chinese) Now Supports All Western and Character-Based Languages; ICE Guest Services Management Solution Brings More Value to Hotels and Guests With Multilingual Capability / March 2012
Intelity's ICE Now Integrates with Twenty-Five Hotel Systems. Creates an Automated Staff Experience; ICE Guest Services Management Solution Brings More Value to Hotels / March 2012
Intelity Co-Sponsors Pebble Beach National Pro-Am; ICE Arrives On The California Coast. Thousands Cheer. / February 2012
Intelity - Changing Hospitality In An Instant; The award-winning hospitality solutions provider introduces ICE Instant allowing hoteliers to name their own price for customized apps / January 2012
Intelity ICE Technology Featured at the First Radisson Blu Hotel in the United States; Newly Opened Radisson Blu Aqua Hotel, Chicago Features Four Versions of Award-Winning Guest Services Technology / December 2011
Intelity Broadens Reach in Asia Pacific Region with McLaren International Partnership; The leading provider of hospitality technology solutions and services will now distribute Intelity's award-winning ICE / November 2011
Intelity ICE Touch on iPad Earns In-Room Technology Innovation of the Year Award for Eccleston Square Hotel; London hotel wins in-room technology innovation category by European Hospitality Awards / November 2011
Classic Style Meets Cutting Edge Technology as Hotel Bel-Air Reopens with Intelity’s ICE Technology; The renowned Los Angeles hotel reopens after an extensive refurbishment including the deployment of ICE via in-room tablets / November 2011
Elegance and Innovation Align in South America With the Introduction of Intelity ICE at Hoteles Charleston Colombia; Intelity continues global expansion with three 5-star properties in Colombia / October 2011
Four Seasons Hotel Los Angeles at Beverly Hills Launches Cutting-Edge ICE Technology; All 285 guestrooms and suites will be stocked with iPad2 devices enabling guests to digitally connect with all areas of the hotel / September 2011
Intelity's ICE Adds Service and Style to Ian Schrager's PUBLIC; Continuing rapid expansion, Intelity welcomes Chicago's PUBLIC to worldwide client portfolio / September 2011
Morgans Hotel Group Continues to Revolutionize Hospitality with the Addition of Intelity’s ICE to Delano and Hudson; The innovative virtual concierge technology continues to set the trend in two additional Morgans properties / September 2011
Virtual Concierge Arrives in Asia with the Introduction of Intelity’s ICE to The L Resort Krabi; The Luxury Lifestyle Resort Will Be the First in Asia to Launch Virtual Concierge Via iPads / August 2011
The Palmer House Hilton Introduces Virtual Concierge to Guests of Historic Hotel; Hotel partners with Intelity ICE to offer guests hospitality services via their mobile device / August 2011
Intelity Wins Top Honors from The Wall Street Journal and The Global Business Travel Association / July 2011
Lower Costs, Increased Revenue and Higher Guest Satisfaction…There’s An App for That; Intelity’s award-winning ICE provides the only guest services / June 2011
Intelity ICE Expands Offerings to Include the Android Platform / June 2011
Intelity Introduces the Future of Hospitality at HITEC; Award Winning ICE Technology continues to revolutionize the hospitality industry / June 2011
Eccleston Square Hotel Introduces Virtual Concierge to Europe With iPad 2 Featuring Intelity ICE Technology; The Newly Refurbished Hotel Will Be First in Europe to Launch Virtual Concierge Utilizing the iPad 2 with Intelity Technology / June 2011
Intelity and OpenWays Joining Forces to Offer the Most Comprehensive Mobile Guest Experience with Hotel Efficiency in Mind / May 2011
Intelity ICE Ushers High Tech Hospitality Into the Windy City; Chicago becomes the latest city to embrace the guest services technology trend / May 2011
Hilton Inn at Penn and Intelity Ice Partner to Create Green Luxury; Two revolutionary brands bring sustainability and technology together and make a difference / May 2011
Intelity Changing the Hotel Industry…One App at a Time; Award Winning ICE Technology Revolutionizes the Hotel Guest Experience / April 2011
Intelity ICE Becomes the Latest Technology to Help Hotels Reach Sustainability Goals; In-room guest facing technology delivers significant energy savings and virtually eliminates in-room printing costs / April 2011
Morgans Hotel Group Garners Visionary Award for Intelity ICE Touch on iPad at Royalton Hotel; ICE technology generates tens of thousands of dollars in food and beverage revenue / April 2011
High Art Meets High Tech with the Arrival of Intelity's Award Winning ICE on iPad Technology in Hotel Beaux Arts Miami; The year's "most innovative" hospitality technology adds edgy flair to contemporary boutique hotel / April 2011
Intelity ICE Touch on iPad Awarded “Most Innovative” Hospitality Technology for 2010; Hoteliers Vote ICE Touch on iPad the Best in Guest Services Technology / March 2011
Morgans Hotel Group Expands In-room iPad Program featuring Intelity ICE Technology; Mondrian Soho New York Debuts with Virtual Access to Guest Services / March 2011
World’s Largest JW Marriott Opens with Intelity’s ICE Software Available in Every Room; JW Marriott Indianapolis Downtown guests can interactively order hotel amenities with ease / February 2011
Intelity ICE Technology Enhances Guest Experience at New York’s Plaza Hotel; The Iconic New York Hotel Launches Virtual Concierge Featuring iPads with Intelity Technology / February 2011
Hotels Generate Higher Revenues and Lower Costs With Intelity’s ICE TV / April 2010
Intelity Announces Vice President of Hospitality Sales / April 2010
Intelity’s ICE Offers Real-Time Solutions to Generation Y Travelers / April 2010
Intelity’s ICE Wins at Hotel Technology Next Generation Event / March 2010
Intelity To be First in Hospitality iPad Revolution With ICE Canvas / January 2010

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