Advances in Hospitality and Tourism Research
Volume III
Economic Trends and Influence on Hospitality Industry:
The Case of U.S. Lodging Industry
by Keith C. Su, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston


This is an article that looks into the economic issues faced by the U.S. lodging industry since 1994. The phenomenon of mergers and new brand developments will continue to grow. The industry is in the process of a major consolidation, and the strategic alliance has become the growth vehicle for the second half of the 1990's (Hotels, July 1997). The purpose of this article is to discuss the strategies undertaken by the lodging industry and their responses to the current economic issues. The projected forecasts regarding the future of the industry's operations are presented based on current available statistics. In certain cases, data has been combined to provide a more meaningful picture.


The constant growth in the U.S. market is expected due to the stable economy. The economy is enjoying a rare mix of low inflation, low employment, and stable GDP. Despite the fears of over development and another downturn for the lodging industry, almost all prognosticators are projecting hotel profitability to continue to grow in the market. The continued productivity gains, constant demand growth, and moderate supply growth will dramatically strengthen the industry's profitability.

The industry has shown an increase in profits from $5.5 billion in 1994 to $1 1.3 billion in 1996 , and the average operating profit margin increased from 25 percent in 1995 to 27.3 percent in 1996 (PKF Consulting, May 1997). During the same period, lodging stocks have gone up by more than 20 percent and real estate investment trusts jumped nearly 33 percent (Hotels, July 1997). On a per-available room basis, profits will improve from $3,300 in 1996 to $5,300 (forecast) in 1999 (Hospitality Directions, February 1997).

The U.S. lodging industry has taken an aggressive posture in pricing its product and services due to the increasing in demand. The mid-price and economy segments will have the lead in demand and supply growth, and the leisure travelers are expected to provide most of the stimulus for demand growth over the next few years (PKF Consulting, September 1997). The combination of demand growth is at an average rate of 2.3 percent per year between 1994 and 1996, and the supply growth is at an average rate of 1.7 percent per year during the same period (see Table 1). The average room occupancy has also recovered after 1991, and has continued increasing through 1996 (see Table 2). In 1996, the average daily rate (ADR) reached $69.91, up 6.2 percent from the previous year (see Table 2). The ADR increased at least 9.2 percent in major cities where occupancies ranged from 70 percent to 80 percent (Hospitality Directions, February 1997). With mild inflation prevailing throughout the year, the increase in ADR surpassed consumer price inflation by 3.5 percentage points, the biggest margin since 1987 (Hospitality Directions, February 1997).

Table 1: U.S. Lodging Supply and Demand
Market Segment % Change in Supply % Change in Demand
1994 1995 1996 1994 1995 1996
Deluxe 0.0% .3% 1.1% 3.2% 1.4% 3.3%
Luxury .2 4.4 1.2 3.0 4.1 4.0
Upscale 3.0 5.9 6.9 6.9 4.4 7.8
Mid - scale w/ F&B .8 -1.0 0.0 2.5 -0.1 -0.4
Mid - scale w/o F&B 11.3 13.9 15.0 14.1 12.1 12.5
Economy 3.5 7.6 3.6 2.9 6.2 3.9
Budget 3.0 .5 -2.0 4.6 2.4 -0.9
Upper Tier 1.6 5.3 13.1 4.7 3.0 9.6
Lower Tier 3.1 25.0 17.8 9.7 29.0 15.4
All Hotels in the U.S. 1.0 1.4 2.8 3.0 1.7 2.3
Source: Bear Stearns & Co.; Smith Travel Research; Coopers & Lybrand L.L.P.
Table 2: U.S. Lodging Occupancy and Average Daily Rate (ADR)
U.S. Market 1991 1992 1993 1994 1995 1996
Occupancy % 61.8 62.6 63.5 64.7 65.0 65.1
% Change -1.7 0.8 0.9 1.2 0.3 0.1
ADR $ 58.07 58.90 60.52 62.83 65.80 69.91
% Change 0.2 1.4 2.8 3.8 4.7 6.2
Source: Bear Stearns & Co.; Smith Travel Research; Coopers & Lybrand L.L.P.


After U.S. economic growth stalled at the end of 1995, signs turned positively for the lodging industry. Many huge projects are taking place such as new casinos in Las Vegas. Many lodging properties are also under going major renovations to improve their competitive strength. For example, the Point Hilton Resort at Tapatio Cliffs in Phoenix started its major renovation in the summer of 1996. The centerpiece of the project is a 40-foot waterfall that cascades into 12 meandering travertine pools and tranquil poolside terrace gardens. The waterfall, inspired by the Havasupai Falls in the Grand Canyon, will flow from natural mountain formations on the northernmost portion of the resort's property. The entire project is estimated at $7.5 million (Lodging, September 1996).

The operating efficiency has also significantly improved the industry's profitability. The number of the hotel employees per 100 rooms has declined sharply since 1991 , and this reduction has reduced the labor costs significantly. Although this factor is not related to the occupancy or average daily rate growth, the low guest - employee ratio has effectively lowered the economic break-even in the industry (Bear Stearns U.S. Lodging Almanac, 1997).

Hotels have sharply decreased its expenditures over the years in order to boost the profitability. The department expenditures, property operation expenses, maintenance expenses, energy expenses, and fixed costs have all dropped significantly from coast to coast in recent years. Among all hotels, the average department expenses decreased from 44.4 percent in 1990 to 38.5 percent in 1995, and the average operating expenses reduced from 29.6 percent in 1990 to 26.8 percent in 1995 (see Table 3). According to the Bear Stearns' 1997 US. Lodging Almanac, the declining interest rate, reevaluated property taxes, and restructured debts have contributed to a huge reduction in fixed costs in the U.S. lodging operations. In 1990, the average fixed costs in the full-service hotel segment was 30.3 percent, and it reduced to 19.5 percent in 1995. The limited-service lodging segment faced an even greater impact; the average fixed costs dropped from 41.3 percent in 1990 to 20.6 percent in 1995 (see Table 3).

Table 3: Expenses as a Percentage of Sales (1990-1995)
U.S. Lodging Industry 1990 1991 1992 1993 1994 1995
Full Service
Departmental Expenses 48.7 45.4 44.9 44.5 42.9 41.4
Undistributed Operating Expenses 29.7 30.8 28.7 28.2 27.2 26.9
Management Fees 2.5 2.1 2.1 2.1 2.1 2.8
Fixed Costs 30.3 28.9 25.6 22.8 21.1 19.5
Limited Service
Departmental Expenses 27.1 27.9 27.6 29.5 27.3 27.1
Undistributed Operating Expenses 29.2 31.4 29.1 27.7 27.6 26.4
Management Fees 4.8 3.8 3.6 3.8 3.6 3.0
Fixed Costs 41.3 34.9 28.8 25.4 23.6 20.6
Weight Average of All Hotels
Departmental Expenses 44.4 41.9 41.4 41.5 39.8 38.5
Undistributed Operating Expenses 29.6 30.9 28.8 28.1 27.3 26.8
Management Fees 3.0 2.4 2.4 2.4 2.4 2.8
Fixed Costs 32.5 30.1 26.2 23.3 21.6 19.7
Source: Bear Stearns & Co.; Smith Travel Research


As the U.S. pulls out of its recession, the investments in real estate have grown significantly. The year 1996 marked the beginning of a period of higher supply growth in the lodging market. The new room openings reached an estimated 92,500 rooms in 1996, a 45 percent increase from 1995 (Hospitality Directions, February 1997). The researchers at Smith Travel Research also found out that in 1996, one out of every 31 lodging properties (20 rooms or more) in the U.S. was a new build, down from one out of every 77 properties in 1992. And the new build lodging properties are most likely to be mid-priced properties in suburban and highway locations (see Table 4). From a supply perspective, many of those mid-price marketed properties with newer limited-service concepts are particularly attractive to developers because they are relatively inexpensive to build and have a low break-even occupancy of about 61 percent (Hospitality Directions, January 1996).

Table 4: U.S. New Lodging Properties Added in 1996
By Market Segment By Locations
Hotels Rooms Hotels Rooms
Mid - Price 452 8,107 Highway 660 15,272
Upscale 301 5,552 Suburban 451 11,646
Economy 225 7,172 Urban 36 2,538
Budget 63 10,234 Airport 34 1,257
Luxury 37 1,463 Resort 7 1,815
Source: Smith Travel Research; Hotels

The F. W. Dodge Pipeline database has indicated that south Atlantic and Pacific regions have the highest construction projects undergoing, and it counts nearly 40 percent of all constructions from coast to coast. These regions' share of construction projects is consistent with their share to the total room supply (see Table 5). The south Atlantic has experienced a consistently high level of construction during most of the post-1991 recovery, and has the largest number of products in the budget, extended-stay, mid-scale without food and beverage operation, and upscale segments. The Pacific region started catching up with the rest of the country after mid 1995, and this region has the most projects in the luxury segment and in unclassified categories such as small chain operations and independents. The West Central region follows this; it has the most number of economy and mid-scale projects in recent years. Among the states, the most new constructions are in Nevada, Texas, California, and Florida (Bear Steams U.S. Lodging Almanac 1997). In Las Vegas, Bear Stearns estimated 6,450 new rooms opening in 1997, 3,600 in 1998, and 13,300 in 1999.

Table 5: U.S. New Constructions / Projects by Regions (1996)
% Share
of Projects
% Share 
of Room Supply
South Atlantic 22.6 23.9
Pacific 16.5 16.5
West South Central 15.0 10.2
Mountain 13.0 11.7
East North Central 10.8 11.7
Mid - Atlantic 8.3 8.8
West North Central 5.5 6.8
East South Central 5.4 6.3
New England 2.4 4.1
Source: F.W. Dodge; U.S. Department of Census; Bear Stearns & Co.


When hotel companies could not use all the newly acquired funds to build hotels, they went out to buy. According to Lodging Magazine published in May 1996, there were 2,784 lodging properties sold between 1991 to 1995 and 378 of them were in excess of $10 million each. In 1994, there were 83 major transactions (sales over $10 million) with a total worth of $2.3 billion. The number of acquisitions increased to 164 in 1996 with a total worth of $4.5 billion (see Table 6). Of these 164 major sales, Real Estate Investment Trusts (REITs) represented approximately one - third of the buyers (Bear Stearns U.S. Lodging Almanac, 1997).

Table 6: U.S. Major Real Estate Transactions (Lodging)
U.S. Market 1992 1993 1994 1995 1996
Sales (single transactions more than $10 million) 41 40 83 111 164
Worth (volume of major hotel sales (in billions) $1.1 $1.2 $2.3 $3.2 $4.5
Source: Hospitality Valuation Services; Bear Stearns & Co.


 The lodging industry returned to favor with the investors in 1994 (Hospitality Directions, April 1995). The stable economy continues to drive up capital investments, and many investors were willing to take the risk in lodging investments. From 1995 through mid-1996, the industry saw an explosion in the volume of public offerings. The Wall Street raised more than $11.2 billion in public funds for the industry including public offerings of stock, REITs, secondary stock offerings, and public debt issues (Lodging, October 1996). The private investments are considered to be the major sources of capital to the hotel investment market. In 1994, private sources generated 50.3 percent of the total investment (Hospitality Directions, August 1995).

Leveraged equity investors and owner-operators are expected to dominate the buyer's market. According to Coopers & Lybrand L.L.P., the major buyers in the U.S. market are institutional investors, foreign investors (specifically those from the Pacific Rim), pension funds, vulture funds, and existing REITs. Among the sellers, the insurance companies and banks are the favored sellers.

Real Estate Investment

As the lodging industry recovers, hotel real estate prices soared nearly 20 percent in 1995, to the highest level in this decade (Lodging, May 1996). The average selling price per room for 531 hotels tracked by National Hotel Realty in 1995 has been $54,255, up 19 percent from the previous year's $45,533 (see Table 7). Real estate prices in each lodging segment are responding differently. For example, the success of limited-service concepts introduced in the last decade such as Marriott Courtyard has, in some cases, driven acquisition prices past those new constructions (Lodging, May 1996). Prices in the full-service mid-market, first-class, and luxury segments are experiencing the fastest increases (see Table 7). As long as the interest rates remain low and revenues per available room improve constantly, the industry will continue to attract investors. Hotel owners who are not long-term real estate holders must carefully weigh their options and sell as the market begins to reach its apparent peak, so as to limit any possible risk.

Table 7: U.S. Real Estate Selling Price and Estimated Cost of Replacement
1995 U.S. Lodging
Average Selling Price per Room ($)
Estimated Cost of Replacement per Room ($)
Budget 11,804 25,000 - 30,000
Economy - Limited Service 20,538 30,000 - 40,000
Economy - Full Service 19,239 35,000 - 50,000
Mid - Market: Limited Service 42,244 35,000 - 50,000
Mid - Market: Full Service 42,117 45,000 - 70,000
First Class 65,174 80,000 - 150,000
Source: National Hotel Realty Advisor

The PKF Consulting has calculated the trends value on a per-available-room basis, taking into account such factors as prevailing operating profits, capital reserve requirements, and capitalization rates for each of the years under study. It is projected that by the end of 1997, the trends value of the average hotels will have improved nearly 75 percent from 1990 . This trends value does not reflect actual sales prices for properties bought or sold in any given year. The value improvement of limited-service operations occurred earlier in the recovery process and is expected to taper off in the future, as market conditions temper this segment's profit performance (Lodging, May 1997). The full-service hotels normally take a longer time to recover their capital investments, and it will have the potential for future value improvement. The resort properties, on the other hand, lag in profitability improvement and have shown to have the least ability in value recovery.

C-Corporation Equity

In 1996, the volume of equity offering by C-Corporation tripled to approximately $3.3 billion from $791 million in 1995 (Bear Stearns U.S. Lodging Almanac, 1997). The bull market has helped nine companies gone public with the initial public offering (IPO) of $754 million worth of stocks in 1996 (see Table 8). Among these companies, the Red Roof Inns, Wyndham, and Interstate have been in business for many years under private hands before the initial public offerings.

Table 8: U.S. Lodging C-Corporations Initial Public Offering (IPO) 1996
Shares (MM)
Price ($) per share
Proceeds ($MM)
Red Roof Inns 8.00 16.00 128.0
Wyndham Hotels 2.98 16.00 47.7
Suburban Lodges 3.30 17.00 56.1
Interstate Hotels 9.35 21.00 196.4
Signature Resorts 5.25 14.00 73.5
CapStar Hotels Investors 7.40 18.00 133.2
Homegate Hospitality 4.33 11.50 49.7
U.S. Franchise Systems 2.33 13.50 31.4
Candlewood Hotel Co. 3.85 10.00 38.5
Source: Securities Data Corporation; Coopers & Lybrand L.L.P.

Real Estate Investment Trusts (REITs) Equity

 The number of lodging properties owned by real estate investment trusts increased more than 1,300 percent between 1993 and 1996 (Lodging, July 1997). The number of lodging properties in REIT portfolios has grown to 299 properties during those same years (Lodging, May 1996). REITs were generally perceived as enjoying a competitive edge in making hotel acquisitions because of their ability to raise cash quickly. REITs by law must distribute 95 percent of its earnings to shareholders in order to retain the tax-advantage status, and these tax advantages have contributed to the growth of REITs (Lodging, May 1996). In 1994, the REITs generated approximately $600 to $650 million in capital (Hospitality Directions, April 1995). And for the year 1995 and 1996, the REITs generated approximately 1.3 billion and 1.7 billion (Bear Stems U.S. Lodging Almanac, 1997). Overall, the market capitalization of hotel REITs increased from $142.2 million to more than $5 billion over this past four-year period (Lodging, July 1997). The REIT initial public offerings generated more than $1.7 billion for the year 1994, 1995, and 1996 (see Table 9).

Table 9: U.S. Lodging REIT Initial Public Offering (1994-1996)
REIT (Hotel)
Shares (MM)
Price per share ($)
Proceeds ($MM)
1994 Jameson Inns 2,600 9.00 23.4
Equity Inns 4,450 10.00 44.5
Winston Hotels 5,540 10.00 55.4
Felcor Suite Hotels 4,075 21.25 86.6
Innkeepers USA Trust 4,690 10.00 46.9
Humphrey Hospitality N/A N/A 7.9
1995 Sunstone Hotel Investors 5,910 9.50 56.1
Hospitality Properties Trust 7,500 25.00 187.5
Patriot American Hospitality 10,160 24.00 243.8
1996 Host Funding Inc. 0.500 10.00 5.0
American General Hospitality 7,500 17.75 133.1
Boykin Lodging Trust 8,275 20.00 165.5
Source: Securities Data Corporation; Coopers & Lybrand L.L.P.; Bear Stearns & Co.

Lodging-related REITs returned after the economic recession in the early nineties, and many had risen practically overnight and are already sizeable companies. The excitement started in August 1993, when RFS Hotel Investors became the first of the pack to go public at $10 a share. Within six months, the stock price had jumped to $18.50 a share (Lodging, May 1996). In 1995, Hospitality Properties Trust raised $315 million and Patriot American Hospitality raised $350 million, the largest hotel REIT offering in the history according to Lodging Magazine May
1996 issue. They all had rapidly expanding portfolios, and some came with very aggressive growth strategies. According to the National Association of Real Estate Investment Trusts (NAREIT), the overall REITs average return rate for 1995 was 18 percent, and the eleven hotel REITs generated returns of almost 3 1 percent.


The lodging industry has always relied heavily on public debts. Until recent years, the booming stock market has changed how lodging companies finance themselves. According to the Bear Stearns Lodging Almanac, the public debt markets served as an alternative to public equity financing between 1986 to 1992. After the post-1991 recovery, the amount of capital generated by equity offerings surpassed debt offerings .


It is crucial for lodging operations to take advantage of the current stable economy. According to the research conducted by Coopers & Lybrand in February 1997, the current U. S. lodging expansion has already lasted 71 months, well beyond the 55-month average duration of the past seven expansions. A lodging company needs to take precaution and focus on how much longer the current expansion can last. The research has also shown that in five of the previous seven business cycles, lodging industry output peaked prior to the general economy. That is, inflation-adjusted industry revenues began to drop even before real GDP declined.

A study conducted by the Bear Stearns in 1997 revealed that hotel companies respond to the economic changes differently. The following are the result of findings:

High operating leverage companies have the greatest potential for premium returns than any other types of lodging operations when there is an increasing in room occupancy and room rates owing to increased demand with real GDP growth. 

Management companies, REITs, and franchise companies benefit when industry fundamentals are strong and revenues increase. Incentive contracts, percentage leases, and royalty fees increase the hotel's profitability. 

Owners/operators face the increased risk because operating leverage applies on the downward side of a cycle. 

Increasing supply, rising capital costs, or higher interest rates, have a direct adverse effect on profits regardless of occupancy rate or ADR trends. Owners/operators are also unfavorably affected by accelerated construction, which increases the supply of new hotel rooms and places competitive pressures on occupancy and average daily room rate. 

Franchisers, management companies, and REITs offer less risk to the investors given their relatively low operating leverage. 

Contrary to the owners/operators' perspectives, franchising and management companies prefer new constructions. The increase in the supply of hotel rooms results in an increase in the number of franchise and management contracts written, thus benefiting these companies.


In 1996, the Arthur Andersen Company and New York University conducted a survey to identify major trends and strategic issues that will shape the industry of the future. The survey '"Hospitality 2000: A View to the Next Millennium" spanned five continents, covering key issues that will define success for lodging companies in the future. Most executives surveyed believe that strategic alliances is the number one growth strategy in hospitality operations following by mergers, joint ventures, franchising, management contracts, and new developments .


The main reason behind consolidation is when acquirers see an opportunity to create valued-added economy in the acquired companies. Many major hotel companies seek acquisitions that match strategies to build market share nationally. For example, the Hilton Corporation bought out Bally Entertainment/Casino in 1996 in order to gain more market share in the casino/gaming business (CFO, May 1997). Many significant mergers and acquisitions have occurred in the full-service hotel segment (Bear Sterns U.S. Lodging Almanac, 1997). Acquisition costs in this segment remained below replacement costs with more immediate accretion than new constructions (Lodging, May 1997). In 1994, there were five major consolidations in the U.S. market with a total value of $111.2 million. And in 1996, the number jumped to seventeen major consolidations with a total value of $1,070.9 million (see Table 10).

Table 10: U.S. Lodging Consolidation Activities
U.S. Market
1997 (Jan & Feb only)
Consolidations 6 5 9 17 4
Value ($MM) 1,937.0 111.2 1,895.7 1,070.9 1,904.0
Source: Securities Data Corporation; Coopers & Lybrand L.L.P.; Bear Stearns & Co.

Strategic Alliances

The strategic alliance is the top priority for most executives in the U.S. lodging industry (Arthur Andersen, 1996). The concept of the strategic alliance is to create a joint force with another company that shares the same market. It will allow both companies to cut their marketing costs in half and generate sales volumes that would be impossible to reach individually (HSMAI Marketing Review, Fall 1995).

The Hilton Hotels Corporation has recently established a closer working relationship with Ladbroke Group PLC (the parent company of Hilton International), the British company that own the rights to the Hilton name outside of the U.S. Under the terms of alliance, the Hilton Hotels Corporation and Hilton International have agreed to cooperate on sales and marketing, loyalty programs (the Hilton Honors and the Hilton Club), hotel development, and other matters to mutually benefit each company (Hilton Items, Winter 1996). The alliance provides Hilton Hotels an immediate and significantly larger presence in the global market, while giving Hilton International a major position in the U.S. lodging market.

Brand recognition

There are many frequent stay programs in the lodging market to promote brand loyalty. However, the variety of brand options confused the public. Based on our calculations, there are at least sixty brands in the U.S. market that operate as chain operations. A smart hotel company must be able to define its position in the marketplace and focus on the target group or target area.


Although the U.S. economy is stable, the competition in the marketplace is still very tense. In order to survive in the marketplace, a lodging operator must be able to manage the following characteristics:



Ader, Jason N. & LaFleur, Robert (1997). U.S. Lodging Almanac. New York: Bear Stearn.

Arthur Andersen Consulting & New York University. (1996). Hospitality 2000-A View to the Next Millennium Survey. New York, Arthur Andersen.

Chon, K.S. & Singh, Amrik (1993). Current Economic Issues Facing the U.S. Lodging Industry. International Journal of Contemporary Hospitality Management, 5, p.3-9.

Cline, Roger S. (1996, August). A View to the Millennium. Lodging Hospitality, 52, p.23

Coopers & Lybrands. (1995, April). Industry Fundamentals Suggest Strong Long Term Growth. Hospitality Directions. P.4-8.

Coopers & Lybrands. (1995, April). Strong Hotel Investment Outlook Forecast for 1995. Hospitality Directions. P.47-5O.

Coopers & Lybrands. (1995, August). Capital Investment in the Lodging Industry Climbs In 1994. Hospitality Directions. p.25

Coopers & Lybrands. (1996, January). MidPrice and Economy Segments Will Lead in Demand and Supply Growth, While Upscale Segment Shows Greatest Improvement in Performance. Hospitality Directions. p.13-17.

Coopers & Lybrands. (1997, February). 1996 Lodging Industry Performance Receives A Boost from Strong U.S. Economic Growth. Hospitality Directions. p.4-9.

Coopers & Lybrands. (1995, August). Lodging Profits Are At Highest Level In More Than A Decade.

Fink, Ronald (1997, May). The Fight for ITT. CFO, 13, p.33-39.

Ford, Patrick H. (1996, May).Real Estate in Transition. Lodging, 21, p.53-60.

Hilton Hotels Corporation Hilton Items. (1996, Winter). Hilton Hotels Corporation and Ladbroke to Form Worldwide Alliance. Beverly Hills, CA.

Mandelbaum, Robert (1997, May). Productivity and Pricing Perpetuate Profits. PKF Consulting. San Francisco: PKF.

Parets, Robyn T. (1996, May). In Hotels They Trust. Lodging, 21, p.45-49.

Parets, Robyn T. (1996, September). Rehab Results Are In. Lodging, 21, p.80-82.

PKF Consulting. (1996, September). All Hotels-I 995 VS 1994. PKF Consulting. p.48-74.

PKF Consulting. (1997, September). Trends. PKF Consulting. p.1-3.

Quek, Patrick (1996, September). New Kids Starting to Show Their Age. Lodging, 21, p.23.

Quek, Patrick (1997, May). Sell or Hold. Lodging, 22, p.17-18.

Raleigh, Lori (1997, June). Lodging's Long Ride. Lodging, 22, p.76-82.

Shundich, Steven (1997, January). Consolidation, Global Growth Drive Industry. Hotels, 31,p.42.

Steele, W. L. (1995, Fall). Marketing in the 21st Century. HSMAI Marketing Review, 12, p.24-25.

Summers, Jeffrey C. (1996, Fall). Pace of U.S. Hotel Investment Remains Intense. Arthur Andersen. Chicago: Arthur Andersen.

Weinstein, Jeff(1997, July). Hotels 325. Hotels, 31, p.42-62.

Home| Welcome!| Hospitality News| Classifieds| Catalogs & Pricing| Viewpoint Forum| Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.