Hotel Online Special Report

 EI Makes Available Seminar Focusing 
on Service Skills for Uniformed Staff
ORLANDO, Fla., April 1999—For many guests, a greeting by a valet parking attendant, door person, or bell person provides the first impression they receive of the property at which they are staying.  A new seminar from the Educational Institute of the American Hotel & Motel Association (EI) can help ensure that the first impression is a positive one. 

Welcome Home: Superior Skills for Valet, Door & Bell Staff is a one day, ready-to-lead seminar designed to help uniformed staff understand that a warm and sincere greeting is the first step in providing quality guest service. In addition to teaching guest interaction techniques, the seminar also highlights specific technical and procedural skills necessary for valet, door, and bell staff to efficiently and effectively perform their job duties. 

After completing this seminar, participants should be able to: 

  • Use positive guest interaction techniques
  • Use problem-solving strategies to resolve guest problems and provide better service
  • Demonstrate how to serve guests with special needs 
  • Demonstrate proper procedures for parking and retrieving vehicles 
  • Demonstrate proper procedures for handling guest luggage safely 
  • Demonstrate proper procedures for rooming and checking out guests
  • Provide guest services to ensure customer satisfaction 
  • Respond appropriately to emergencies 
The complete “Welcome Home” seminar kit includes a Leader’s Guide, videotape, sample employee handbook, and sample Certificate of Completion.  The price is $159.95 for AH&MA members and $199.95 for nonmembers. Additional employee handbooks and certificates of completion are available for $8.00 each ($10.00 for nonmembers.)  For more information or to place an order, call 1-800-752-4567 or 407-649-8252, or email 

Established in 1953 as a nonprofit educational foundation of the American Hotel & Motel Association, the Educational Institute is the world’s largest hospitality communication resource center, providing quality training and educational materials for the hospitality industry. 

Elizabeth Johnson 
Public Relations Manager
800-349-0299, ext. 507
Also See: Who Are You Hiring? Pre-Employment Screenings Help You Find Out / Elizabeth Johnson / EI
Looking for a Few Good Employees: How to Attract and Keep the Best / Elizabeth Johnson / EI

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