| ORLANDO, Fla., April 1999�For many guests, a greeting by
a valet parking attendant, door person, or bell person provides the first
impression they receive of the property at which they are staying.
A new seminar from the Educational Institute of the American Hotel &
Motel Association (EI) can help ensure that the first impression is a positive
one.
Welcome Home: Superior Skills for Valet, Door & Bell Staff is a
one day, ready-to-lead seminar designed to help uniformed staff understand
that a warm and sincere greeting is the first step in providing quality
guest service. In addition to teaching guest interaction techniques, the
seminar also highlights specific technical and procedural skills necessary
for valet, door, and bell staff to efficiently and effectively perform
their job duties.
After completing this seminar, participants should be able to:
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Use positive guest interaction techniques
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Use problem-solving strategies to resolve guest problems and provide better
service
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Demonstrate how to serve guests with special needs
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Demonstrate proper procedures for parking and retrieving vehicles
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Demonstrate proper procedures for handling guest luggage safely
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Demonstrate proper procedures for rooming and checking out guests
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Provide guest services to ensure customer satisfaction
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Respond appropriately to emergencies
 The complete
�Welcome Home� seminar kit includes a Leader�s Guide, videotape, sample
employee handbook, and sample Certificate of Completion. The price
is $159.95 for AH&MA members and $199.95 for nonmembers. Additional
employee handbooks and certificates of completion are available for $8.00
each ($10.00 for nonmembers.) For more information or to place an
order, call 1-800-752-4567 or 407-649-8252, or email [email protected].
Established in 1953 as a nonprofit educational foundation of the American
Hotel & Motel Association, the Educational Institute is the world�s
largest hospitality communication resource center, providing quality training
and educational materials for the hospitality industry. |
