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HotelTraining.com and 
Hotel Services-Asia Pacific Pty Ltd 
Announce International Strategic Alliance
 
Fort Worth, TX - February 19, 1999 � MacDel, Inc., d/b/a HotelTraining.com and Hotel Services-Asia Pacific Pty Ltd of Australia announced today the formation of a strategic alliance to sell and promote products and services offered by the other.  Under the terms of the agreement, Hotel Services-Asia Pacific Pty Ltd has been granted exclusive rights for providing HotelTraining.com products and services in Australia and New Zealand and will also represent HotelTraining.com in other International markets such as Asia. 

HotelTraining.com will work with Hotel Services-Asia Pacific to promote their services and products Internationally, with a focus on the United States. The new company created by Hotel Services will operate under the name of HotelTraining.com-Asia Pacific. 

Hotel Services-Asia Pacific Pty Ltd is an innovative International Management company, which provides Consulting, Training and products to the Hospitality and Travel, related industries.  Headquartered in Melbourne, Australia, Hotel Services assist clients in the following areas: Marketing & Distribution Technology, Pricing and Revenue Management, Marketing and Sales Management, Marketing Research, Electronic Distribution Technology, Reservations and Call-Centre Management Cost Control within Hotels, Innovative Approaches to Rooms Management, Formation of Partnerships/Strategic Alliances, Property Automation, and Telecommunications. 

Simeon Olle, Director of Hotel Services-Asia Pacific Pty Ltd, said �the services offered by HotelTraining.com are an ideal fit with our company mission statement which is: to provide our customers with a comprehensive portfolio of quality products and offer strategic recommendations to improve efficiencies and maximize revenue opportunities-profits.� 

In 1998, HotelTraining.com introduced the first Reservation Sales Training program designed specifically for delivery via the Internet. The STAR Workshop (Sales Training for Agents in Reservations) uses an easy and enjoyable interactive format that includes text and audio. Tracking of individual performance is provided with interactive tests and activity reports.  Follow-up Quality Assurance Survey Calls are also conducted with written evaluations e-mailed to the property within 48 hours. 

Constant and consistent delivery of training materials using an interactive format with audio, enhances learning and improves retention by as much as 60%.  Interactive review sessions provide positive reinforcement for correct answers as well as provide hints to help guide the participant when incorrect answers are given. 

�The traditional on-site Reservations Training seminars have become too expensive for most hotels when you consider the turnover rate in reservations�, said Jay Delerno, President of MacDel Inc.  Moreover, the thousands of dollars spent for on-site training is inefficient and often ineffective.  He went on to say, �On-site training is a one-time event.  The turnover rate for reservations employees is almost 50% annually.  With access to Internet Based Training, employees can access our workshop 24 hours a day 7 days a week.  They can work at their own pace and revisit our STAR training program as frequently as they wish.� 

Annual fees for a hotel to subscribe to the STAR workshop can be as little as half the cost of a 2-day on-site program. HotelTraining.com also develops private label and custom training programs to be hosted on its website, which are available to clients through restricted password access.  A free sampling of the STAR reservations training workshop is available at, <http:/www.hoteltraining.com

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Contact:
Jay Delerno
E-mail: [email protected]
Phone:  [817] 283-7685 
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Simeon Olle
E-mail: [email protected]
Phone:  61-3-9699-9968
 --
 
Also See: Reservation Sales Training Program Available via the Internet / June 1998  
What Time is the 3PM Parade? (Should your hotel have a some Mickey Mouse(r) in it?) / Kirby D. Payne, CHA 

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