This forum also discusses management and training strategies and how these affect Customer Service. The forum has been created and is moderated by Vancouver management and training Consultant Claire Belilos and is hosted by the popular hospitality web site http://www.foodservice.com. The exact address of the forum is at http://foodservice.com/cs. It has attracted participants from different types of businesses and occupations, such as car dealerships, marketing, "brand" specialists, technology specialists and others. 

All fingers seem to be pointing one way: planning, organization and human relations; treat your customers as human beings, look at things from their perspective; treat your employees as human beings, also look at things from their perspective; learn how to win over both customers and employees as your business partners. On the reverse side: if you do not invest the effort and personal commitment, your business is doomed. 

Another issue that arose heated debate: does today's trend of downsizing and automating operations spell the erosion or forthcoming death of Customer Service? If you are connected to the internet, you can join the debate or have some troubling points clarified. Just go into http://foodservice.com/cs and post your questions. Active use of the internet presents immediate solutions to many of its users. Many great minds are ready to share their knowledge and know how.