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Engage Hospitality Personality Hotels Collection Joins Forces with innRoad

Burgeoning boutique hotel management company sees the value of integrated
hospitality management practices in the cloud

[New York, NY – May 17, 2013]
Today, innRoad welcomes Engage Hospitality to its growing list of hotel management partners. After years of looking for a fitting software strategy, Engage Hospitality has identified innRoad as an ideal partner and will subscribe four hotels and 397 rooms under the Personality Hotels brand to the innRoad cloud-based solution effective immediately.

innRoad will integrate operational analytics and reporting across four San Francisco Engage Hospitality properties: Hotel Union Square, Kensington Park Hotel, Steinhart Hotel, Hotel Diva. Engage Hospitality has seen considerable growth in both number of rooms as well as brand recognition in recent years, driven by the leadership of boutique hotel industry maven, Yvonne Lembi-Detert.

“For Engage Hospitality, innRoad was a wise choice to increase profits and efficiency,” said David Chin, Chief Operating Officer of Engage Hospitality. “We carefully evaluated many platforms, and were attracted to innRoad’s stability, support and reporting ability for all our properties!”

Of the partnership with innRoad, Stuart Harless, Director of Revenue and Reservations at Engage Hospitality says,

“innRoad bridges the gap between market conditions, demand and automation. We know this works for our guests, and that makes it work for us. Add integration across multiple hotels, a call center with live availability, free web bookings and a mobile solution, and it’s a win-win for Engage Hospitality. On a personal level I find the innRoad staff and customer service way above par and enjoyable to work with. I like this team!”

CEO & President Yvonne Lembi-Detert adds, “If you want to see Stuart excited about something, just ask him about innRoad!”

Speaking for innRoad, Matt Neff, Executive Director of Sales for North America, says,

“I am very excited about our partnership with Engage Hospitality. Our cloud based hotel distribution and management platform is the perfect tool to increase operational efficiency in this group of hotels. Not only will the company gain wider, easier, more simplified distribution, but also multi-hotel integration and reporting that has been missing before innRoad. We’re happy to further simplify the formula for success that Engage Hospitality is becoming increasingly known for.”

About innRoad
innRoad is the only Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, reservations booking, marketing, and revenue management on a single, easy-to-use platform designed specifically for independent hoteliers, hotel chains and hotel management companies. The vision of innRoad is to make management and selling of hotel rooms easy from anywhere, anytime, through any channel, using any device, empowering hoteliers to gain control of their assets while benefiting from superior customer support. Please visit us at

About Personality Hotels
In 1982, Personality Hotels founder Yvonne Lembi-Detert established a revolutionary new approach to style, service and amenities that forever changed the hospitality industry. Energizing the Northern California market with a collection of metropolitan urban retreats, Personality Hotels is widely credited with putting the “BOUTIQUE” in hotels.

Personality Hotels is an affiliate of Engage Hospitality, the management company of its four Eclectic San Francisco boutique properties, SEXY Hotel Diva, GRAND Kensington Park Hotel, AUTHENTIC Hotel Union Square and TIMELESS Steinhart Hotel; one Monterey property, SERENE Mariposa Inn & Suites; and one Wine Country property, HISTORIC Flamingo Conference Resort and Spa.


innRoad, Inc.
James Hardwick | Project Manager

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Other innRoad News

innRoad Names Matt Neff Executive Director of Sales, North America / May 2013
innRoad Names Susan Cotton Director of Sales, Northeast; Recognized hotel industry veteran, Susan brings more than twenty years of hotel sales and marketing leadership to innRoad / May 2013
innRoad Names Sandee Swearingen Director of Sales, Southeast / May 2013

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