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Marriott Signs Official Agreement with iRiS Software Systems

May 28, 2013, Bangkok:  Marriott International signed an official agreement to commence working with leading UK hospitality guest services developer iRiS Software Systems.
In a ceremony that took place at Renaissance Bangkok Ratchaprasong hotel in Bangkok, Marriott International’s Regional VP Information Resources, Asia Pacific (Martin Bookallil) signed a formal agreement with global hospitality software developer iRiS Software Systems, attended by Mr Jason Jefferys, CEO of iRiS, who flew in from London to attend. Also in attendance was Mr Bruce Hoffmeister, Global CIO of Marriott International based in Washington DC.

Pictured at the official signing ceremony are from left to right:

Marriott International VP of IR for Middle East & Africa, Waleid Ibrahim; 
Marriott International Global CIO, Bruce Hoffmeister;

iRiS CEO, Jason Jefferys;  Marriott International VP of IR, Martin Bookallil; 
Marriott International Senior Director of IR APAC, Egbert Veldman; iRiS VP for APAC, Liang Tan.
The agreement formalizes Marriott’s acceptance of the iRiS F&B application that has been taking the hotel restaurant world by storm across the globe. In keeping with the modern world’s trends, iRiS’ software allows restaurants to take a fresh approach to their menu presentation by turning them digital and presenting them on tablets (iOS and Android) for their diners. This enables restaurants to present their wine cellar and bar on a modern, clear, enticing and informative platform. The restaurant’s clientele can then view as much or as little information as they require.
Martin Bookallil, VP of IR at Marriott said:
“Mobility in our Hotels is one of our key priorities. iRiS Software Systems will provide us with practical software tools that enable our Guest facing operation to present and engage with our Guests in fresh new ways. We are very excited to work with the iRiS team on several new opening Hotel projects this year to bring these products and processes to life, starting with our Ritz-Carlton properties.”
According to Jason Jefferys of iRiS, this has come at the perfect time:
“We are very excited to be working with Marriott, a world class organization that recognizes that even their most traditional brands stand to benefit greatly through the iRiS F&B app. Not only do guests enjoy using the wine list far more, but they will be able to do so in their preferred language. People love using tablet technology and nowadays it is becoming common-place but is still exciting.”
Features such as iRiS’ “Shortlist” function and “Sommelier Specials” are enabling guest engagement to be taken to a new level. Diners who are unsure can have an informed conversation with the Sommelier or waiter, where perhaps they may have been concerned to do so.
The design, look and feel is bespoke for Marriott International and tailored for each property; diners view stunning images, and are offered three separate categories: Sommelier, Bar and Menu.
The development and design of the F&B and Room Valet product is currently in progress and will see the tablet option deployed with the opening of the new China Ritz-Carlton hotels.

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About iRiS Software Systems  
  • London-based iRiS Software Systems Ltd ( is an award-winning interactive guest services application creator, providing apps designed for hotels, cruise lines and restaurants. The iRiS applications are designed to improve the guest experience, increase revenues and reduce costs, improve communications between guests and staff and provide a smart marketing tool.  Both tablet and mobile phone applications are available.
  • iRiS Valet is the award-winning, interactive, multi-lingual guest services app.  The iRiS F&B Suite is a world-leading multi-lingual, digital menu, sommelier and bar application. Other apps include iRiS Lobby, iRiS Spa, iRiS Mobile Concierge, iRiS Delegate and hotel brand apps.
  • More than 200 hotels worldwide currently work with iRiS Software Systems
  • iRiS works with major hotel brands including Kempinski, Mandarin Oriental, Orient Express, Swire, Renaissance, Starwood, Hilton, Accor and Ritz Carlton, as well as with a number of independents.
  • iRiS has representation across every continent with major offices in UK, USA and Asia. Countries with iRiS installations include: USA, Canada, UK, France, Germany, Austria, Hungary, Mauritius, Switzerland, China, Hong Kong, Thailand, Singapore, Russia, Dubai, Abu Dhabi, India, Kenya, Malta, Turkey, Qatar and Australia.
  • iRiS won the 2012 Travolution Technological Innovation Award for its market-leading iRiS Valet application that allows guests to view hotel facilities and book services at the touch of a button.
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iRiS Software Systems
Darren Panto

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Also See: iRiS Software Systems Reports Record Sales in Q1 and Expands Team Across the Globe / May 2013

Award Winning iRiS Software Systems to Launch New Spa Application at AHTEC 2013 in Hong Kong / April 2013

iRiS Software Systems Launches iRiS Manager Allowing Hotels to Manage all iRiS Guest Service Applications from One Central Platform / March 2013

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