Hotel Online
News for the Hospitality Executive

At HITEC Visit NORTHWIND-Maestro in Booth # 101
June 24 to 27, Minneapolis Convention Center

NORTHWIND Announces ResWave2 with Enhanced Direct-Booking and Upsell
Capabilities for Guests, Groups: Strengthens Online Package Promotions,
Activity Bookings, Group Management, Mobile and Social Media Reservations

Award Winning Vintage Hotels Switches to ResWave2 for Centralized Real-Time Yield Management
to Maximize Rates; Custom Enhancements Let Guests Self-Select to Increase Incremental Revenue

Markham, ON – May 8, 2013 – NORTHWIND, provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for the industry’s leading independent hotel, resorts, and multi-property groups, announced it strengthened its popular ResWave online booking engine. Enhanced ResWave2 enables independent hotel operators to provide direct web booking that lowers OTA fees with new group, upsell, social media and mobile features to let guests directly book rooms while traveling or from a property’s social media sites. Click here to learn more about Maestro’s solutions for profitability and productivity.
Direct mobile-ready website reservation booking is more important than ever for independent operators to market themselves, increase occupancy, and control booking costs. Maestro ResWave2 is a turnkey, hosted solution that reduces dependency on reservations from OTA's and increases profitability. The system is mobile-friendly and fully integrated with Maestro PMS for real-time reservation control, optimized rates, and accurate availability. ResWave2 is designed for use by leisure travelers, group members and planners, and corporate accounts across multiple online channels and social media websites.
Savvy hotel group selects ResWave2 to decrease costs and manual processes, increase upsell
“We recently made a thoughtful decision to move to ResWave2 for online reservations at our 5 independent hotels,” said Michelle Miller Corporate Director of Revenue for Vintage Hotels. “With ResWave2 we have current rate codes, promotions, packages, and inventory because it is fully-integrated with our Maestro Multi-Property PMS. Our previous online booking system required us to continually load rates manually for all properties; this had the potential of gaps in managing those rates. It was not a seamless process whereas now, we work in live time.” Miller noted that ResWave2 also enables Vintage Hotels to use real-time central yield management to maximize rates and online revenues within the booking engine.

Vintage Hotels’ Mobile – ready Maestro ResWave Reservations

“We operate five unique properties, each with its own packages, specials, and amenities. ResWave2 also lets us offer custom enhancements online so guests can self-select to increase incremental booking revenue,” Miller explained. “We have many couples booking with us and chocolate covered strawberries are currently one of our most popular amenities. When guests book rooms on ResWave2, the system enables us to suggest these enhancements by showing images with descriptions that encourage additional capture. Guests value these suggestions and we are seeing increased sales of these incidentals. The system has proven to be easily managed thus far and demonstrates continued opportunity moving forward as we strive for growth in internet conversion.”
ResWave2 gives indie operators competitive edge at lower cost  
ResWave2 enables independent operators to offer a personalized guest experience and compete online without the big brand budgets with features that let guests add profitable amenities as they book reservations. The system combines the latest flexible booking technology with consumer-focused functionality and seamless customization with a hotel’s website branding and image. It offers an easy to use, guest-centric booking process from a property’s website and social media channels like Facebook, YouTube, and Twitter. New features include:

  • Meeting planner access to group rosters for accurate rooming lists
  • Enhanced mobile optimization for any device
  • Real-time online activity booking for theatre tickets, tee-time, dining, etc.
  • Gateway to reservation upgrades from all channels
  • Online Sales & Catering meeting space inquiry
  • Enhanced online table reservation bookings
  • Online Loyalty registration, account access, guest preferences
  • Facebook Booking App
For a demo of the Maestro Property Management Suite featuring the ResWave2 Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email

Going to HITEC 2013 in Minneapolis? Visit Booth 101 to meet the Maestro team and get a personal demonstration of the latest Maestro Solutions, including ResWave2.

Exchange ideas and connect with NORTHWIND on:



Maestro Property Management Solution

Maestro from NorthwindEnhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums, and timeshare properties.  Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge, and Guest Experience Measurement.  The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted, and Web platforms.
About NORTHWIND – Maestro PMS
NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort hotel software technology.  With over 30 years’ experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do.  Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.


Ivana Johnston - Sales & Marketing
8300 Woodbine Avenue, 5th floor
Markham, ON L3R 9Y7
Phone: 905-940-1923
Toll Free: 1-888-667-8488

Media Contact

Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Phone: 404-256-5512
Email:  Julie(at)  

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Also See: NORTHWIND-Maestro PMS Celebrates 35 Years of Stability, Technology Innovation and Passion for Providing the Industry's Leading Service for Independents; Longevity Based on 3 Generations of Commitment to Each Client's Success and System Development Strength / April 2013

Maestro's Integrated Guest Experience Measurement (GEM) Delivers Guest Insights that Drive Profit, Inspirational Service and Guest Retention / March 2013

Cloud PMS vs. Property-Based Systems: Why Savvy Independents Choose Maestro Cloud for Reliability, Data Security, Processing Speed, PCI Compliance; Maestro-Hosted Cloud Solution Delivers Lower Hardware Expense with Secure Data Protection, Less Maintenance Responsibility, Frees Staff to Manage the Hotel, not the System / February 2013

Profiles in Success: Independents Use Creative Guest Engagement Strategies to Maximize Revenues, Reduce Costs with Direct Online Channel and Social Media Booking; High Touch Luxury T Bar M Resort Kicks Up Direct Booking Using Maestro ResWave with Campaigns That Generate Impressive Reservations Through Social Channels / February 2013

Independent Operators Drive Emerging Guest Retention and Guest Engagement Tech Advances in Hotel Industry; Maestro PMS Provides Independent Operators with Innovative Tools to Choreograph Comprehensive, Multi-Channel Guest Experience Strategies, Optimize Resources to Build Guest Relationships and Exceed Guests Expectations / January 2013

Maestro Property Management Suite Selected by 13 Independent Properties to Increase Direct Bookings, Operating Efficiency and High-Touch Guest Experience / January 2013

NORTHWIND Announces 2013 Users' Conference - 'Unleash the Power of Maestro PMS' to Maximize Productivity, Online Revenue and Profitability / December 2012

Profile in Success: How Margaritaville Beach Hotel Leverages Online Marketing and Social Media to Keep Guests Coming Back, Referring Friends - and Booking Rooms; Popular Beach Resort uses Maestro PMS and ResWave Booking Engine to drive Direct Web Bookings and Personal Service that Leverages 25K+ Facebook Fans for Higher Revenue, Lower Cost / November 2012

Luxury Ski, Spa, Golf and Yachting Resorts Select Maestro to Take them Beyond PMS to More Profitable Operations and High-Touch Guest Service / October 2012

Maestro PMS and Award Winning SilverWare POS Integration Goes Beyond Interfaces; Delivers Convenience, Data Security, Increased Revenue, Efficiency, and 360 Guest Service / September 2012

Are Independent Hotel Operators Leading the Way in Driving Property Management System Evolution for Greater Flexibility, Increased Functionality and Service? Maestro is PMS of Choice for Indies That Require Reliable Technology, Expert Support, and Close Vendor Partnerships to Maximize Productivity and Profitability / August 2012

From System Installation through All Operating Areas - NORTHWIND Maestro Makes Transition to New PMS Painless with Industry Leading Diamond Plus Service; Independents Rely on Maestro PMS for Seamless Integration Across All System Modules and Industry's Most Responsive Service Support for Increased Productivity and Revenue / July 2012

Top 2012 PMS Trends: NORTHWIND Showcases Guest Loyalty for Independents, Maestro Cloud and Mobile, Direct Web and Social Media Booking at HITEC; Maestro PMS Innovations Build on Reliable, Fully-Integrated Single-Image Database Platform to Drive Revenue, Create Cost Savings and Optimize Productivity / June 2012

Maestro PMS Enterprise Business Intelligence Drives More Profitable Decisions; Empowers Multi-Property Groups to Manage Their Business at Higher Level, with Precision / June 2012

Profiles in Success: Resorts for All Seasons: How Independent Operators Overcome Seasonal Lull, Drive Business, Attract New Market Segments and Bring in Big Profits Year Round / May 2012

Maestro Launches the New Face of Hotel Operations; Mobilizes Staff with Xpress iPad Check-In to Extend a Great Customer Experience; Enables Staff to Get Out From Behind the Desk and in Front of Guests for the Ultimate in Personalized Service and Upsell Capability / May 2012

Maestro PMS Selected by Two Multi-Property Hotel Groups and Five Independent Resorts and Luxury Destinations to Increase Revenue, Supercharge High-Touch Guest Service / April 2012

NORTHWIND Announces Mobile-Optimized Online Group Management Tools That Enable Guest Self-Serve, Simplify Meeting Planner Experience, and Have Big Impact on Bottom Line / March 2012

Independent Operators and Hotel Groups Seeking Cloud-Based PMS to Lower Costs, Increase Productivity, Improve Guest Service Select Maestro by NORTHWIND; Cloud-Platform Maestro (SaaS) Frees Up Staff, Provides PCI Compliant Secure Environment, Reduces Hardware Expenses and Drives Profitability / February 2012

NORTHWIND Maestro Expands Professional Services to Achieve Greater Profits and Productivity for Independent Operators; Maestro Professional Management Strategies and Online Marketing Services Designed for The Unique Needs of Independents Create More Efficient Operations and Optimize Revenues / February 2012

Guest-Centric Maestro PMS Selected by 3 Multi-Property Groups and 6 Independent Operators for Peak Efficiency, Enhanced Guest Experience and Increased Direct Sales; 9 High Touch Properties Choose Maestro Integrated PMS, Sales & Catering, Yield Management, Business Intelligence, ResWave Booking Engine, and Condo & Spa / January 2012

Independent Hoteliers Facing Mandated PMS Upgrades Seize Golden Opportunity to Improve Operations and Profitability; Independents turn to Maestro PMS for Complete All-In-One Solution; Integrated Web and Mobile Technology Backed by Industry’s Leading Diamond Plus Service / December 2011

2011's Most Prestigious Award-Winning Independent Hotels and Resorts Rely on Maestro PMS to Achieve Highest Standards of Service and Efficiency; Integrated Maestro Technology Enables the Industry's Most Respected Independent Operators to Consistently Provide 5-Star Service and Earn Top Honors from Guests / November 2011

Maestro is Preferred PMS for Independent West Coast Hotels and Resorts to Maximize Revenue, Increase Direct Web Bookings, and Streamline Multi-Property Operations; Beyond PMS - Maestro is 'Total Productivity and Revenue Generation Solution' with Integrated Tools and Services for Independent Operators' Unique Needs / November 2011

Profiles in Success: How MCM Hotels Outshines Franchises; Increases Loyalty, Boosts Cross-Selling and Productivity at Successful 7-Property Independent Chain; Corporate Staff of 3 Raises Performance for 1,500-room Full Service Hotel Group; Consistent Global Standards, Integrated Maestro PMS on Single Database Increases Reservations, Reduces Costs and Ensures Efficiency / October 2011

Productivity and Profitability are 2012 Focus for Independents: Maestro PMS Tools and Services Meet Emerging Travel Trends for Operators and Hotel Groups / October 2011

NORTHWIND Maestro PMS Selected by Seven Independent Resorts and Multi-Property Companies to Centralize Operations, Boost Productivity and Increase Revenue; Luxury Independent Boutiques, Resorts, and Hotel Groups Choose Maestro’s Integrated System on a Single Database for Multi-Property, Spa Sales & Catering, and Owner Management for Condo-Timeshare-Vacation Club / September 2011

Savvy Multi-Property Operator Lodging Hospitality Management Integrates Maestro PMS Loyalty and Social Media to Increase Direct Bookings and Repeat Business; Luxury Boutique Independents Outshine Flags with Creative Marketing and Personalized Rewards Strategies using Maestro Integrated CRM, Loyalty, Booking Engine and Mobile / August 2011

Maestro PMS Announces Enhanced Online, Mobile-Ready Guest Loyalty System for High-Touch Independent Operators to Recognize, Reward, and Retain Guests; Maestro Loyalty Offers Independents Same Benefits as Major Chain Programs, Drives Revenue through Direct Bookings, Referrals, and Member-Only Targeted Marketing / July 2011

Own Your Own Cloud - The Best of Both Worlds: Cost Savings, Operating Efficiency, And Remote Data Access; NORTHWIND Maestro PMS Delivers Advanced Cloud-Based Systems to Independent Operators to Reduce Expenses and Generate Revenue / June 2011

Independent Operators Share Online Marketing Strategies That Earned 5,319% Return with Maestro Integrated ResWave Direct Website and Mobile Bookings / May 2011

2011 is the Year to Focus on Profitability Strategies – 16 Independent Properties Select Maestro Integrated PMS to Increase Revenue and Direct Bookings; High Touch Independent Operators Rely on Maestro ‘True Multi-Property’ Solution as Business Tool to Grow Profits, Online Reservations, and Centralize Operations / April 2011

Hooters Casino Hotel Creative Online Promotion Generates Impressive Response Rate and Profitability; Boosts Reservations, Upsell and Lowers Costs; Maestro PMS’ ResWave Booking Engine, Email and Landing Pages Drive 75% to Book Rooms and Upgrades For Last Minute Special Offer Flash Sale / March 2011

Maestro Profiles in Success: Global Leader Benchmark Hospitality International Virtual System Strategy and Technology Expertise Focuses on Greater Owner ROI; Benchmark Hospitality’s Cutting Edge Hosted Applications, Led by Maestro PMS, Put Technology in Service to Profitability, Staff Productivity, and Guest Service / February 2011

21 Leading Independent Hotels & Resorts Find Solution to Drive Greater Efficiency, Personal Service, Web Reservations and Profitability; Maestro Property Management System Continues to be Preferred PMS for Single and Multi-Property Operators Based on 360 Degree Guest View, Mobile & Website Bookings, Four Diamond Service / January 2011

Margaritaville Beach Hotel in Pensacola, Florida Increases Profits by Giving Guests a Cool Experience with Hot Technology Using Resort Wide ID Card; Maestro PMS Drives Online Upsell Revenue, Merchandising, Direct Website Reservations, and Guest Loyalty for Successful Jimmy Buffet-Themed Destination / December 2010

How 2010 Conde’ Nast “Top 100,” AAA Four- and Five-Diamond, and Five-Star Award Winning Independent Properties Consistently Stay on Top and Drive Guest Loyalty; NORTHWIND-Maestro Users Honored for their Exceptional ‘360-Degree’ High-Touch Guest Service, Rely on Maestro PMS to Increase Revenue and Optimize Staff Productivity / November 2010

Gainey Suites Hotel Develops Profitable Online Marketing Mix with Email, Social Marketing, Group Landing Pages to Grow Business and Rate #1 on TripAdvisor; Maestro Goes ‘Beyond PMS’ - Leverages Email, Facebook, Event Landing Pages to Drive Direct Bookings, Group Business and Loyalty for Independent Luxury Resort Hotel / November 2010

Independent Hoteliers Find the Perfect Balance of Online Distribution, Direct Website Bookings and Social Media Presence; Forward Thinking Operators Use Maestro’s ResWave Booking Engine to Take Back Their Guests From OTA’s, Maintain Their Brand Loyalty and Increase Profitability / October 2010

Leading Independent Hoteliers and Industry Experts Network and Share Strategies for Success, Productivity, Guest Experience, and Future of Online Bookings; NORTHWIND Takes Independent Operators ‘Beyond PMS’ to Totally Integrated Operations, Guest Loyalty, Mobile, Higher Occupancy and Greater Revenue at 2010 Maestro PMS Users Conference / October 2010

Award Winning Jay Peak Resort Expands, Adds Properties, Activities, and Keeps Guests Returning Year Round at Four-Season Destination; Maestro PMS Multi-Property Suite Streamlines Hotel Operations, Condo-Ownership Management, and Drives Direct Website Bookings for Vermont Ski – Golf Resort / September 2010

NORTHWIND-Maestro Enables Operators to Increase Revenue with Mobile Presence and Web 2.0 Capability; Mobile Room Bookings Forecasted to Reach $160 Million in 2010; Mobile-Ready Operators Benefit / September 2010

Booming Rodd Hotels & Resorts Hosts ‘Live with Regis and Kelly Show,’ Builds Success on Personal Service; Loyalty Club Grows to 18,000 Members; Expanding 9-Property Premier Resort Operator Centralizes Guest Preferences, Cross-sells Properties and Maximizes Revenue with Maestro PMS Complete Integrated Solution / August 2010

NORTHWIND-Maestro Earns Microsoft Certified Partner Status with Leading Edge Property Management System; NORTHWIND Demonstrates High Degree of Proficiency, Proven Technical Expertise of its Employees and a Track Record of Delivering Hospitality Software Solutions Using Microsoft Technologies / August 2010

Maestro’s All-in-One Solution, Diamond Plus Service Make it PMS of Choice for 16 Independent Hotels, Resorts and Conference Centers in 2Q-2010; High-Touch Independent Single and Multi-Property Operators Select Maestro Integrated PMS to Maximize Guest and Group Self-Serve Web Bookings, Centralize CRM and Enable Staff to Focus on Guest Experience / July 2010

Getting Social at HITEC: Maestro PMS Unveils ResWave Direct Website Bookings Using Social Media and Mobile; Maestro’s Integrated Real-Time ResWave Booking Engine Enables Independent Hoteliers to Drive Reservations from Twitter and Facebook as well as iPad and Other Mobile Devices / June 2010

The Swarovski Crystal Empire Celebrates Grand Opening of Sparkling Hill Resort and Wellness Center Hotel with Dancers, Symphony, Celebrities, VIP’s; Fairy Tale Festivities and Dazzling Hospitality Highlight History Making Debut of Brilliant European-Inspired Luxury Wellness Destination / June 2010

NORTHWIND Launches Maestro Self-Service Touch Screen Kiosk to Improve Guest Experience, Reduce Costs; Maestro Easy to Use Check-In Kiosk Meets Emerging Guest Demands for More Freedom, Faster Service, and Allows Front-Line Staff to Focus on Value-Added Guest Interactions / May 2010

Two Leading Independent Multi-Property Companies with 11 Resorts Select Integrated Maestro Enterprise PMS Suite and Expand Guest Self-Serve Online; Maestro Centralized Single-Image Database Drives Increased Cross-Selling, Efficiency, 360-Degree Guest Service & Increases Direct Web Bookings for Lower Cost / April 2010

NORTHWIND Partners With Shift4® To Provide Maestro Users Secure, Cost-Saving Payment Card Processing; Shift4 Interface Enables Maestro Users to Utilize Any Bank or Payment Processor for Lowest Cost Card Services / April 2010

Conde Nast Gold List Barnsley Gardens Resort GM Scott Mahr Shares Success Tips After Being Named Outstanding GM by the GHLA; Credits Staff and Integrated Maestro PMS for Supporting Award-Winning Guest Service, Productivity and Revenue at Luxury Preferred Boutique Hotel Group Property / March 2010

Independent Hotels and Resorts Attract Guests, Increase Revenue Using Social Media and E-Marketing to Promote Direct Website Bookings, Loyalty; Personalized Service, Engaging Guests in the Era of Internet & Social Marketing Proves a Winning Strategy for Independent Hoteliers to Outshine Large Chains / March 2010

Profitable Business Strategies “Beyond PMS” is Focus of NORTHWIND-Maestro 2010 Users’ Conference; Interactive Event Offers Independent Hotel & Resort Operators Profitable Web Best-Practices, Performance Strategy Sessions, Social Media Training & Hands-On Labs / February 2010

Maestro PMS Clients Honoured in 2010’s Most Prestigious Lists Including Conde Nast Gold, Forbes, and AAA 5 Diamond; Leading independent single & multi-property hotels & resorts reveal secrets to staying on top year after year / February 2010

Top 5 “Most Important Priorities in 2010” for Independent Hoteliers - PCI Compliance, Direct Website Bookings for Lower Costs, Total Guest Experience to Boost Loyalty, Yield Management to Maximize Revenue and Social Marketing are Essentials for Success / January 2010

One-of-a-Kind Sparkling Hill Resort and Wellness Hotel Grows Online Bookings Daily for Guests and Groups for Much Anticipated April 2010 Grand Opening; Spectacular $100 Million British Columbia Destination Partners with Canadian-based Maestro PMS to Drive Online Bookings, Guest-Centric Automation and World Class Service / December 2009

21 Independent High-Touch Hotels & Resorts Close 2009 with Focus on Future; Select Maestro PMS to Maximize Revenue, Bring Guests Back and Reduce Costs; Savvy Operators prepare for growth in 2010; Maestro’s Guest-centric, integrated functionality, powerful online capabilities, PCI compliance and Diamond Plus Service key to success / December 2009

Maestro PMS Certified for PCI Compliancy, PA-DSS Standards; Maestro earns certification from PCI Security Standards Council to support its clients’ PCI compliance obligations / November 2009

Secure Your Property's Future; PCI Compliance, Direct Website Bookings and Web-Based Training are Essential for Success in 2010 and Beyond / November 2009

Booming Banff Lodging Company Maximizes Tour Group Revenue, Occupancy and Staff Productivity for 8 Hotels with Integrated Maestro Multi-Property PMS; Independent Resort Company Manages Hotels, Condos, Restaurants, Spa, Ski School and Retail from Centralized Maestro Single-Image Database for Accurate Cross Selling, Streamlined Operations, Personalized Guest Service / October 2009

Luxury Water's Edge Resort and Spa Selects Maestro PMS to Maximize Efficiency, Guest Service & Online Bookings with Single-Vendor, Single Database Solution; Maestro provides integrated total-property solution with Web Booking, S&C, Spa, POS, Condo, Analytics and GDS interface supported by the industry's best Diamond Plus Service for most productive and profitable operations / October 2009

Smoky Mountain Resorts Selects Maestro Multi-Property PMS & ResWave Booking Engine for 7 Flagged and Independent Hotels to Maximize RevPar & Cross Selling Online; Hosted ASP PMS, ResWave Online Booking, Condo-Timeshare on one database at all properties to ensure optimized rates, accurate inventories, and management controls / September 2009

Award Winning Luxury Taboo Resort & Spa Supercharges Online Revenue: Guests Book Rooms, Upsell & Personalize Their Stay Direct on Hotel Website; Resort leverages Maestro PMS integrated booking engine, dynamic packaging, real-time yield management - forecasting a 30% revenue increase with website guest and group self up-sell and lower cost per reservation direct bookings / September 2009

Award Winning 4-Diamond Luxury Stephanie Inn Implements Integrated Maestro PMS to Centralize and Automate High-Touch Service; Stephanie Inn marries personalized guest service with high-tech Maestro system to enhance guest history tracking, boost profits and reduce cost with increased efficiencies / August 2009

NORTHWIND Expands Presence in the West; 25 Luxury Properties Go With Guest-Centric Maestro Integrated Property Management System / July 2009

Shanty Creek Resorts Increase Website Bookings, Boost ADR with Maestro Multi-Property, Multi-Module PMS with Integrated 'Web Connection' Real-Time Guest Self-Serve Tools; Three-property resort group streamlines all operations with Maestro PMS on a single database for exceptional service, faster booking and profitable up-sell; hotel staff productivity soars with Diamond Plus real-time Web Chat Help and On-Demand Training / June 2009

Maestro Client Resort At Port Ludlow Named to Prestigious Condé Nast 'Gold List Top; Guest-centric Maestro Property Management System empowers luxury boutique Resort's award-winning personal service; real-time ResEze booking engine to fuel its booming website reservations success / June 2009

Maestro PMS 'Web Connection' Suite Adds Powerful New eMarketing Tool to Drive More Hotel Website Bookings, Increase Online Reservations and Reduce Costs; Maestro's eMarketing tool completes the 'total online solution', complements ResWave and Guest Feedback Tool (GEM) to maximize revenue, guest loyalty and free up staff to focus on personal service / May 2009

Maestro Users Cavallo Point and Stoneleigh Hotel & Spa Honoured By Condé Nast Traveler 'Hot List' Ultimate Insiders Guide to the Newest & Hottest Hotels; Guest-centric luxury hotels use Integrated Maestro Property Management System to automate award-winning operations, boost web bookings and maximize profits across all channels / April 2009

Build Profitability in 2009: Maestro PMS Proactive Yield Management Enables Operators to Thrive in Challenging and Competitive Marketplace; Effective real-time Yield Management is essential to manage RevPAR intelligently and deliver maximum profits across all channels / April 2009

NORTHWIND Continues to Grow: Maestro PMS Selected by More Full-Service Luxury Resorts, Hotel Groups and Boutique Destinations to Streamline Operations, Increase Revenue; Four-Diamond Resorts, Elegant Spa Properties, Inns and Boutique Chains Choose Maestro PMS, Sales & Catering, Spa, Yield Management to Increase Operating Efficiency and Enhance Guest Service / March 2009

Maestro 'Web Connection' Suite Enables Hoteliers to Respond to New Trends in Group Business with Enhanced Online Group Booking Tools; ResWave Booking Engine Maximizes Hotel Revenues through Group Self-Service and Smart Integration of Room and Spa Bookings while increasing operating efficiencies / March 2009

Maestro Resort Technology Helps Four Diamond Luxury Sorrel River Ranch Resort and Spa Deliver Guests' Dreams Come True; Sorrel River Ranch Resort and Spa uses Maestro PMS to attract guest from around the world with online marketing and on-property personalized world class service / February 2009

Maestro Users Praise Expanded Diamond Plus Services and Online Training to Maximize Operator Profitability and Efficiency in Tough Economy / January 2009

Lonrho Hotels Selects Maestro PMS Multi-Property as Standard System Across all Properties to Optimize Revenue, Group Bookings and Web Reservations; NORTHWIND Maestro installation enables Grand Karavia to be more productive and more profitable with centralized controls / January 2009

Columbia Hospitality Selects Maestro PMS as Standard System Across all Properties; NORTHWIND surpasses other vendors with Maestro Diamond Plus Service, multi-property ASP capability and strong security / December 2008

NORTHWIND - Maestro Continues Expansion to Maximize Services, Global Headquarters Moves to Larger Offices; Advanced technology and Diamond Plus Service provide solid foundation for continued growth / November 2008

How to Turn Mandatory PMS Upgrade into Golden Opportunity; Vendor stability, service and support become savvy hotel operator's 'flight to quality' - Maestro™ leads the industry with 30 years of hotel technology experience and Diamond Plus Service / October 2008

How Maestro PMS with Integrated Channel Management and ‘Web Connection’ Suite Can Drive Hotel Profitability Even in a Down Economy / October 2008

Full Property and Web Integration is Key to Success for Nantucket Island Resorts Using Maestro PMS to Maximize Online Revenue and Boost Productivity for 5 Hotels / September 2008

Minnesota's Landmark Saint Paul Hotel Relies on Maestro ResEze to Increase Online Reservations & Revenue; AAA Four Diamond Historic hotel leverages 21st Century real-time Web booking system with integrated yield management to optimize rates and occupancy / September 2008

Maestro PMS Enables 4+ Star Luxury Stoneleigh Hotel & Spa Deliver Impeccable World-Class Personal Service; Historic Hotels of America-Preferred Hotels guest-centric property leads spa boom, gives staff 360-degree view of guest at every touch point with integrated Maestro Suite of modules / August 2008

Jekyll Island Club Hotel Focuses on Future and Growth Empowered by Scalable Maestro PMS Suite; Maestro's robust internet functionality, single-image database, supported by Diamond Plus Service impresses historic luxury destination resort operators / July 2008

Maestro Solutions Shine for Luxury Beachside Resort Chain Seeking to Centralize Operations and Improve Marketing; Cape Resorts Group leverages Maestro PMS to automate multi-property operations on a single database, maximize online revenue with 'Web Connection' real-time yield management tools / June 2008

Maestro Selected as PMS for 7 High-Touch Resorts, Guest-Centric Boutique Hotels and 750 Room Multi-Property Group in 2Q '08; Boutique boom continues, Maestro chosen for Web Connection, personalized Diamond Plus service, single-image database for multi-property operations / June 2008

Maestro Web Connection Suite with ResWave Drives Online Revenue and Personalized Service for Multi-Property Operators; NORTHWIND-Maestro PMS enhances ResWave with new online revenue generating tools, guest experience measurement, multi-property package booking / June 2008

Maestro 2008 Users Conference Energizes Operators to Boost Revenue, Increase Productivity; Operator take-away: Web Connection to increase online revenue, Diamond Plus Service and Maestro for Beginners Online Training / May 2008

Maestro Diamond Plus Service Delivers Live Web Training to Maximize Staff Productivity; Real-time On-Demand e-Training Gives Maestro Users the Power to Learn and Return, so They Can Immediately Apply Their New Skills and Knowledge / April 2008

Luxury Stoneleigh Hotel & Spa Opens with Maestro Suite to Centralize and Automate High-Touch Operations; Aiming at Five Stars: Stoneleigh drives service with integrated PMS, Spa, POS, Sales & Catering, ResEze Web booking engine and Business Intelligence / April 2008

Hospitality Industry Goes Online: Maestro Web Connection Suite Meets Guest and Group Demands for Web Services; Operators leverage integrated PMS to maximize online revenue, service and staff productivity / March 2008

Maestro Deals Tribal Gaming Properties the Winning Hand in Service & Revenue Optimization Tools; Gaming hotels leverage Maestro PMS technology to deliver world class guest service, enhance marketing and maximize staff productivity / February 2008

Forced PMS Migration Presents Opportunity to Weigh New Options, Hotel Operators Turn to Maestro Suite; Hoteliers stand to benefit from NORTHWIND's Maestro 'Diamond Plus Service' upgrade and enhancement policy in times of change / February 2008

Three Decades of Industry Experience Pays Off for Boutique, Indy Resorts That Demand Maestro PMS Technology with Guest Focus; Maestro celebrates 30 years of leading the industry delivering guest-centric technology to boutique hotels and resorts for personalized service, improved efficiency, increased revenue / February 2008

Maestro Launches ResWave to Drive Greater Online Revenue for Hotels; ResWave system will tap growing online travel revenue expected to top $128B by 2011/ January 2008

Fairmont Hot Springs Selects Maestro to Drive Revenue and Strengthen Marketing for 4.5-Star Resort; Maestro's total integration and single-image database support guest-centric service & targeted marketing / December 2007

Northwind Delivers Condo Ownership Online: Drives New Business for Condo Operators; First to market with online owner access module available within Maestro 'Web Connection' Suite owners monitor unit performance, accounting, availability, book reservations / November 2007

Nine Independent Luxury Resorts Install Maestro PMS Suite, Leveraging 'Web Connection' Technology; High touch resorts choose Maestro to boost on-property and online revenue; maximize internal communications and provide guest-centric service second to none / October 2007

Top Yield Management Pros Balance Experience and Judgment to Increase Revenue with Maestro PMS Technology; Properties Orchestrate Proactive Yield Management Strategies to Optimize Rates, Drive Profitability / October 2007

Lodge of the Ozarks Drives Higher Profitability with Maestro at The Largest Convention Center in Branson; Maestro optimizes all hotel and conference center operations on one database for greater staff productivity, stronger financial management and better guest tracking / September 2007

Increasing Online Revenue is Focus of NORTHWIND Maestro's 2008 Users' Conference; Maestro Guest Connections Conference presents workshops, expert training to support operators' 360-degree view of guests, drive profitability, service / August 2007

Luxury Resort Centralizes High-Touch Operation on Maestro PMS Suite Single-Image Database for 360-degree Guest View; Maestro integrates resort automation at every touch point, and supports Hecla Oasis in leveraging the web to up-sell at time of booking / July 2007

From Mainframes to Web Connectivity: Where the Hospitality Industry is Going / Two generations of Northwind Leadership Share Their Insights; The unexpected effects of the Internet on the relationship between guests, properties and tech vendors / Jacob Dehan and Warren Dehan / June 2007

Vintage Hotels Gains 360 Degree View of Guest at Every Touch Point with Maestro Enterprise Suite; Learn more about Maestro Four Diamond Service and free 'Web Connection' training at Northwind's HITEC booth / June 2007

Maestro Strengthens Internet Integration; Provides Clients Free Online 'Web Connection' Training to Boost Revenue, Productivity; New Web training program / June 2007

Maestro Partners with Hotel Operators and Experts on Web 2.0; Maestro sponsors 2nd annual Online Revealed travel conference for Web marketing to help hotel operators prepare and better understand the powerful effect of social media and Web 2.0 on internet bookings / June 2007

SunSwept Resorts Pampers Guests, Manages Multiple Properties Seamlessly With Maestro Enterprise System; Whether they come for romance or physical fitness, SunSwept guests enjoy top-notch service enabled by a single-image guest database / May 2007

Award-Winning Rudding Park Golf and Conference Center to Upgrade All Systems with Maestro Enterprise Suite; Luxury property taps Maestro PMS integrated multiple modules for extensive four stage property automation project / May 2007

Maestro Introduces Web Technology for The Wired Generation of Guests; Maestro 'Web Connection' gives operators total control of all Web and GDS channels / May 2007

UK Chains, Independents Thrive with Integrated, International Version of Robust Maestro PMS System Suite; NORTHWIND-Maestro PMS Builds Solid Presence in UK Hotel Market with Advanced Technology and Personal Service / April 2007

Maestro Installed at Top Ranked Fluno Conference Center Managed by Aramark Higher Education; World's #1 conference center partners with integrated Maestro PMS for banquet event and PMS on single platform, free online training Webinars / March 2007

Full-Service Hotels, Resorts See Revenue Payback, Optimized Efficiency with Integrated Maestro PMS Modules; Partnership & Hotel Technology Investment Delivers Premium Support Services & ROI / March 2007

Nantucket Island Resorts 5-Property Chain Relies on Maestro Multi-Property Suite for Rate Optimization, Operating Efficiency; Five premier hotels on Nantucket implement single-image database to streamline operations / February 2007

NORTHWIND Expands Maestro PMS with Advanced Resort Management Tools, Provides 360 Degree View of Your Guest / January 2007

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