Florida, USA – April 17, 2013 – Kennedy Training Network Inc., USA, announced the publication of a book by KTN President Doug Kennedy. “Still On The Road To Sales and Guest Service Excellence” is a collection of monthly hotel training articles written by Kennedy from 1996 to 2012 and published worldwide in industry trade journals such as Hotel & Motel Management (now Hotel Management), The Rooms Chronicle, eHotelier, 4Hoteliers, HotelNewsResource, Hospitality.net, Hospitality Trends, HotelMarketing.com, HSMAI, Nevistas, Hsyndicate and Hotel-Online.

Doug's articles, which have inspired hoteliers worldwide, are presented chronologically, allowing the readers to see how training strategies and techniques have evolved over time. Read how emerging technologies, such as online distribution, online guest reviews, and CRM technology have impacted hospitality sales and service training over the years. Although technology changes, Doug's core recommendations starting from his very first article are still relevant today. Here is a link to more information about Doug’s new book:
http://www.kennedytrainingnetwork.com/Doug_s_Book_of_Articles.html

About Kennedy Training Network, Inc.
Based in Hollywood, Florida, Kennedy Training Network, Inc. is a leading provider of customized on-site training programs, private remote training webinars, and telephone mystery shopping services for the lodging and hospitality industry. KTN President Doug Kennedy continues to be a fixture on the industry's conference speaking circuit for hotel companies, brands and associations, as he been for over two decades.
Visit www.kennedytrainingnetwork.com or contact them via e-mail at: [email protected]

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Doug Kennedy is President of the Kennedy Training Network, Inc. a leading provider of customized training programs and telephone mystery shopping services for the lodging and hospitality industry.  Doug continues to be a fixture on the industry’s conference circuit for hotel companies, brands and associations, as he been for over two decades.  Visit KTN at: www.kennedytrainingnetwork.com   Read his travel blog at ontheroad.kennedytrainingnetwork or email him directly:  [email protected]

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